Latest Inspection
This is the latest available inspection report for this service, carried out on 15th April 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Hillside Residential Care Home.
Annual service review
Name of Service: Hillside Residential Care Home The quality rating for this care home is: The rating was made on: two star good service 0 5 0 3 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: David Jones Date of this annual service review: 0 4 0 3 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: 21 Adlington Road Wilmslow Cheshire SK9 2BJ 01625523351 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Mrs Caroline Laura Timmons,Mr Donn Frederick Timmons Number of places (if applicable): Under 65 Over 65 0 19 The registered person may provide the following category of service only: Care home only - Code PC To people of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - Code OP The maximum number of people who can be accommodated is: 19. Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Hillside is a care home providing care and accommodation for up to nineteen older people. It is a privately owned family run business. The home is in situated in Wilmslow and is close to the shops and other public amenities. It is also within easy access to main road networks. Hillside is a two-storey building, with accommodation on both floors. There are stairs, a stair-lift and passenger lift access to the first floor. Some of the bedrooms are en-suite. The grounds and gardens are accessible to the poeple who live there.
Annual Service Review Page 2 of 6 0 5 0 3 2 0 0 9 Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received or asked for since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The service sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the service is still providing a good service. We could see the manager and staff continue to improve and develop facilities and services provided so the needs and expectations of the people who live at the home are met. For example: Information in the AQAA shows that a professional chef with considerable hospitality experience has been appointed. This has increased the quality and range of meals provided and has had a very positive response. Five of the people who live at the home and six staff responded to our survey and sent completed questionnaires back to us. Their comments show that the people who live at the home are generally happy there and the standard of care facilities and services provided meets their needs and expectations. One comment made by a person who lived at the home was: They do everything well and there is nothing that they could improve on. Another person told us that they were Quite comfortable. Feedback from staff shows us that they are well trained and appreciate the support and guidance provided by the manager. Most of the staff made positive comments about the home and the standard of care provided. For example one comment was: A very well managed home. They told us that they are well supported and have enough, experience and knowledge to meet the differing needs of the people who live at the home. Information in the AQAA shows that the home has a staff training programme Annual Service Review Page 4 of 6 and at least 50 percent of care staff have a national vocational qualification (NVQ) in care at level two or above. This shows us that the people who live at the home are in safe and competent hands. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? The Care Quality Commission will continue to monitor information about this service and will carry out an inspection when required. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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