Care Home: Hollybank Residential Home

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What the care home does well The atmosphere at the home was warm and welcoming. Staff were smart and professional in their appearance. The majority of people were in the lounge where there was suitable music playing quietly at one end while a quiz was underway at the other end of the room. People were engaged in the activity and seemed to be enjoying the interaction. People wrote in our surveys about what the home does well: "My Mother xxxx is a residents at the home and gets excellent care." "Meals, entertainment. The staff take good care of me." Staff made the following comments in surveys: "I think that Hollybank home always looks after the residents needs really well and at Hollybank we always try to encourage the residents to remain independent." "We work really well as a team and look after the residents well. It is a good place to work and we do lots of training so we are more qualified and experienced in the role." What the care home could do better: The manager should continue to make sure that people are looked after appropriately and keep us informed of any events or incidents as required. This will help us to make sure that the health, safety and welfare of people who use the service is protected properly. Random inspection report Care homes for older people Name: Address: Hollybank Residential Home 321 Chapeltown Road Leeds West Yorkshire LS7 3LL one star adequate service 22/06/2009 The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Catherine Paling Date: 1 2 0 5 2 0 1 0 Information about the care home Name of care home: Address: Hollybank Residential Home 321 Chapeltown Road Leeds West Yorkshire LS7 3LL 01132628655 01132624660 denisemcevoy@hotmail.co.uk Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Mrs Denise McEvoy Type of registration: Number of places registered: Conditions of registration: Category(ies) : Select Choice Residential Services Limited care home 16 Number of places (if applicable): Under 65 Over 65 16 old age, not falling within any other category Conditions of registration: Date of last inspection Brief description of the care home 0 2 2 0 6 2 0 0 9 Hollybank is situated in the Chapel Allerton area of Leeds, close to shops and places of worship, with good public transport links to the city centre. Buses stop outside the home and there is a small car parking area for visitors at the front. The home is registered to provide care, without nursing, for sixteen people over the age of 65. Accommodation is over two floors. There are eight single bedrooms on the ground floor with other rooms on the first floor accessible by a stair lift. Two of the rooms on the first floor are shared and the remainder are single. The communal lounge Care Homes for Older People Page 2 of 8 Brief description of the care home and dining areas are on the ground floor with communal sanitary facilities provided throughout the home. The home should be contacted directly for up to date information about charges. Care Homes for Older People Page 3 of 8 What we found: We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: - The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. - Information we have about how the service has managed any complaints. - What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. - The previous key inspection of 22nd June 2009, annual service reviews and the results of any other visits that we have made to the service in the last 12 months. - Relevant information from other organisations. - What other people have told us about the service. We sent out a number of surveys before the inspection, to people using the service, their relatives, staff and other healthcare professionals. Comments we have received appear in the body of the report. This was an unannounced visit carried out by two inspectors who were at the home from 10:00 until 11:00 on 12th May 2010. The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear, detailed and gave us all the information we asked for. We spoke with two members of staff; looked at accident reports; one set of care records and observed interactions between staff and people living at the home. Staff said: Good home because people get to keep some independance but have help when they need it. They get the right help from outside and the right aids. People can make choices. People are definitely well looked after. Everyone seems happy. Personal care is definitely good, people decide when to have a bath, it depends what they want, some have one daily, others twice a week. We looked at accident reports and found that not all incidents and accidents are being reported to us as they are required to be. For example, one person had had a fall which resulted in the ambulance being called, we had not been made aware of this. The manager arrived at the service and during the visit shared information about the future of the service. We were satisfied that that people are safe at the home with good staffing levels and the manager told us that there was plenty of provisions. What the care home does well: Care Homes for Older People Page 4 of 8 The atmosphere at the home was warm and welcoming. Staff were smart and professional in their appearance. The majority of people were in the lounge where there was suitable music playing quietly at one end while a quiz was underway at the other end of the room. People were engaged in the activity and seemed to be enjoying the interaction. People wrote in our surveys about what the home does well: My Mother xxxx is a residents at the home and gets excellent care. Meals, entertainment. The staff take good care of me. Staff made the following comments in surveys: I think that Hollybank home always looks after the residents needs really well and at Hollybank we always try to encourage the residents to remain independent. We work really well as a team and look after the residents well. It is a good place to work and we do lots of training so we are more qualified and experienced in the role. What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 6 of 8 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action 1 38 37 The CQC must be notified of 14/06/2010 any serious illness, accidents or other events which might affect the health, safety or welfare of people who use the service. This will make sure that the health, safety and welfare of people who use the service is protected properly. Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 7 of 8 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. 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