Care Home: Hollycroft

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What the care home does well The home is managed and run in the best interest of people who live there. The manager and senior staff team are proactive and make sure that the health, safety and well-being of people living at Hollycroft is promoted and protected. There is a clear complaints procedure and feedback from people indicates that they know who to contact if they have any concerns about the standard of service provided. All the information we looked at shows that the people who live at the home are looked after well and their needs are met. People are treated with respect and their privacy and dignity is maintained. There are good, safe procedures in place to make sure people receive the health care support they need. The people we spoke with, and their relatives, all said they are very satisfied with the care and support they receive. There are sufficient of staff on duty to meet their needs and the atmosphere is warm, friendly and welcoming. The home is very well maintained both internally and externally and staff obviously take a great deal of pride in making sure that people live in pleasant, comfortable and safe environment. People said they enjoy their meals and the lunchtime meal on the day of our visit looked appetising and was well presented. What the care home could do better: We have not made any requirements or recommendations following this visit. In the self assessment form the home showed us that they are continually reviewing the service and looking at ways to improve it to reflect the views of people using the service and changes in practice and legislation. Random inspection report Care homes for older people Name: Address: Hollycroft 16 Hebers Ghyll Drive Off Grove Road Ilkley West Yorkshire LS29 9QH two star good service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Stephen Marsh Date: 1 2 0 5 2 0 1 0 Information about the care home Name of care home: Address: Hollycroft 16 Hebers Ghyll Drive Off Grove Road Ilkley West Yorkshire LS29 9QH 01943607698 01943601609 hollycroft@fshc.co.uk Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Acegold Limited (a wholly owned subsidiary of Four Seasons Health Care Ltd) Name of registered manager (if applicable) Mrs Susan Enid Walters Type of registration: Number of places registered: Conditions of registration: Category(ies) : Number of places (if applicable): Under 65 dementia mental disorder, excluding learning disability or dementia old age, not falling within any other category physical disability Conditions of registration: That the category of MD(E) be used for the service user named on the application signed on 12 May 2004 Date of last inspection Care Homes for Older People Page 2 of 9 care home 30 Over 65 3 1 30 3 0 0 0 0 Brief description of the care home Hollycroft Care Home is situated on Hebers Ghyll Drive, about one mile from Ilkley town centre with its variety of shops, restaurants and other amenities. The home a former private residence is a large Victorian property, which has had an extension and conservatory added to the existing building in recent years. The home stands within well-maintained grounds and there is limited parking to the front and side of the property. Hollycroft is registered to care for thirty people in both single and double bedrooms located on all three floors of the property. Many of the rooms have en-suite facilities and there is a passenger lift available to the upper floors. All the communal areas including the lounges and dining room are situated on the ground floor of the home, and there is ramped wheelchair access to the building. A current list of fees for the service can be obtained by contacting the home direct. Care Homes for Older People Page 3 of 9 What we found: We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. One inspector made an unannounced visit to the home. During the visit we talked to people living at the home and their relatives about their experiences of living at and visiting Hollycroft, we also spoke to staff and management. The last key inspection was carried out on 7 September 2007. Since then we have carried out an Annual Service Review of the service. The review confirmed that the home was continuing to provide good outcomes to people using the service. In their AQAA the manager told us that people are encouraged to visit the home before admission so that they are able to meet the other people living there and make use of the facilities available. The first four weeks following admission are seen as a trial period. This gives people the opportunity to have first hand experience of living at the home before having to make a decision about moving in on a permanent basis. Feedback from people shows that they feel the information they received about the home before admission was very good and the initial visit was helpful and informative. People spoken with said that they had initially chosen the home because of its location and its reputation within the local community for providing good quality care and facilities. The home employs an activities co-ordinator who is responsible for organising social and leisure activities. For people that dont like to join in group activities time is made to engage with them on a one-to one basis. The home is fortunate to have a mini-bus and at least twice a week trips out to the Yorkshire Dales or other places of interest are arranged. All people living at the home are registered with a general practitioner and are supported Care Homes for Older People Page 4 of 9 in having access to the full range of NHS services. The input of other health care professionals is clearly recorded in the documentation available. This shows that staff are seeking advice if they have concerns about peoples health. We reviewed the medication system in place and found that medicines are managed safely. Policies and procedures are in place relating to the receipt, safe storage, administration and disposal of medication, therefore people can be confident there medication is being given as prescribed. Feedback from people living at the home and their relatives shows that staff always treat people with respect and are kind and caring. Comments included my mother has lived at the home for a number of years and I have always been extremely pleased with the standard and quality of the care provided and staff are kind and friendly and the home is kept spotlessly clean. From talking to staff it was clear that they have a good understanding of peoples needs and how to help them lead a full and active life. It was also clear that there was a good relationship between people living at the home, visitors and the staff team. During the visit we observed the lunchtime meal being served in the well appointed dining room. People were given the time they required to eat their meal in comfort without being hurried and if they required prompting or assistance to eat their food this was done in a discreet and sensitive manner. We spoke to the chef and it was apparent that he had a good understanding of peoples dietary needs and provided people with a varied and balanced diet, taking into account their likes and dislikes. Information about the complaints procedure is available within the home. People told us that they know how to make a complaint if they need to and know who to speak to if they are unhappy with the standard of the service provided. Information in the AQAA form shows that the home has received two complaints in the last twelve month both of which were dealt with appropriately and within the agreed timescales. Policies and procedures are in place to protect people from any form of abuse and staff told us they have received training on the protection of vulnerable adults and are aware of how to report any concerns about peoples well being. The home has a thorough staff recruitment and selection procedure, which includes obtaining at least two written references and a Criminal Record Bureau (CRB) before new staff start work unsupervised. This makes sure only people suitable to work in the caring profession are employed. The manager confirmed that all new staff receive induction training using the Skills for Care Common Induction Standards. These are nationally agreed induction standards designed to help new staff get the skills and knowledge they need to care for people. Following induction training there is an expectation that care staff will study for a National Vocational Qualification (NVQ) at level two or above depending on the post they hold. Staff told us that they enjoyed working at Hollycroft and were very clear about their roles and responsibilities. We spoke to a number of staff that had worked at the home for several years, which helps to provide people with continuity of care. Care Homes for Older People Page 5 of 9 Information provided in the AQAA shows that all equipment in use at the home is serviced in line with the manufacturers guidelines, which means that people can be sure it is in good working order. What the care home does well: What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 6 of 9 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 7 of 9 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 8 of 9 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. 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