Care Home: Holmside

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What the care home does well The home assesses residents` levels of dependence/ independence and a full programme to support residents in their independence skills is in place. Individual residents have their own timetables, which included a variety of activities such as college courses, attendance at day and community centres, and work-based activities. Some of the activities the residents participate in include art, wildllife study, music, culture, and fitness classes, horticultural work arranged at the Blendworth Centre, and one resident is employed for four days of the week. All the residents are occupied positively during the working week, enhancing their feelings of self-esteem and self-worth, and they are fully involved in the running of the home. Residents` social skills are supported by attendance at social clubs, special Olympics and outings in the community. A wide variety of leisure activities are provided and relationships encouraged and supported. One resident has a girlfriend who visits, and residents spoken with maintain good links with their own families. Residents spoken with had enjoyed holidays in Cornwall and were in the process of planned holidays for this year. The environment is homely, clean and well-maintained. Improvements undertaken over previous twelve months included; replacing carpets, re-furbishing bathrooms, completely re-decorating three resident`s bedrooms (with input from the residents), replacing the kitchen floor, and completing improvements from the fire audit, as recommended by the Hampshire Fire and Rescue Service. The home has a team of loyal and dedicated staff and no staff member has left the home`s employment over the previous two years, resulting in consistency and continuityof support for the residents. Quality assurance questionaires for the residents are in symbolic format, colourful and accesssible to them, and cover choice, independence, privacy and dignity, inclusion, fulfillment and rights. Staff and outside contacts are also included in annual surveys and the results are included in the annual development plan. What the care home could do better: The AQAA could provide more detail to reflect the improvements completed and the planning in place, as recorded in the home`s development plan. However, the level of satisfaction expressed by the residents and the staff, confirm that outcomes continue to be excellent. There was nothing the residents or the staff thought the home could do better. Random inspection report Care homes for adults (18-65 years) Name: Address: Holmside Hambledon Road Denmead Hampshire PO7 6PS three star excellent service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Christine Bowman Date: 1 8 0 5 2 0 1 0 Information about the care home Name of care home: Address: Holmside Hambledon Road Denmead Hampshire PO7 6PS 02392255364 02392255364 se@sejabowles.freeserve.co.uk Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Mrs J Bowles Type of registration: Number of places registered: Conditions of registration: Category(ies) : Mrs Jacqueline Amelia Bowles,Mr Sidney Ernest Bowles care home 8 Number of places (if applicable): Under 65 Over 65 0 learning disability Conditions of registration: 0 8.The maximum number of service users to be accommodated is 8. The registered person may provide the following category/ies of service only: Care home only - (PC) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Learning disability (LD). Date of last inspection Brief description of the care home Holmside residential care home is registered with the Commission for Social Care Inspection to provide a service for eight service users who have a learning disability. The home is a detached house situated on a main road and is close to the quiet residential area of Denmead, which has a range of shops and services. The town centre Care Homes for Adults (18-65 years) Page 2 of 8 Brief description of the care home of Waterlooville is a short distance away and there is a regular bus service into the towns of Portsmouth and Havant. Care Homes for Adults (18-65 years) Page 3 of 8 What we found: We undertook an unannounced visit to the home on 18th May 2010, which was the first visit since the Key Inspection, carrried out on 10th April 2007, when the home had been allocated an excellent rating. We looked at the two Annual Service Reviews completed since that time, which confirmed that the service continued to provide excellent outcomes for the people who use the service. The manager completed an Annual Quality Assurance Assessment (AQQA), which gave us up to date factual evidence about the home and informed us of what the home does well, and some of the improvements made over the previous twelve months. The registered managers, Mrs Jacqueline, and Mr Sidney Bowles were interviewed and provided records to be sampled at the site visit. One staff member and three residents were spoken with, and surveys were completed bv seven residents and four staff members. Some comments from the people who use the service included, the staff and managers are lovely and they do a really good job in all areas. There is nothing this home could do better, I am happy here, Its good here, I love my room, my playstation, and my friends. Everything is good, and the food is good, I enjoy the social club, my bedroom is nice and I can visit my mum. The staff also made complimentary comments about the home including, the home creates a family environment and good relationships with the residents family and friends, the residents are fully supported in everything they choose to do and the atmophere is homely and friendly, this is the best working environment Ive ever worked in and certainly the best employers ever. Its like a big happy family. What the care home does well: The home assesses residents levels of dependence/ independence and a full programme to support residents in their independence skills is in place. Individual residents have their own timetables, which included a variety of activities such as college courses, attendance at day and community centres, and work-based activities. Some of the activities the residents participate in include art, wildllife study, music, culture, and fitness classes, horticultural work arranged at the Blendworth Centre, and one resident is employed for four days of the week. All the residents are occupied positively during the working week, enhancing their feelings of self-esteem and self-worth, and they are fully involved in the running of the home. Residents social skills are supported by attendance at social clubs, special Olympics and outings in the community. A wide variety of leisure activities are provided and relationships encouraged and supported. One resident has a girlfriend who visits, and residents spoken with maintain good links with their own families. Residents spoken with had enjoyed holidays in Cornwall and were in the process of planned holidays for this year. The environment is homely, clean and well-maintained. Improvements undertaken over previous twelve months included; replacing carpets, re-furbishing bathrooms, completely re-decorating three residents bedrooms (with input from the residents), replacing the kitchen floor, and completing improvements from the fire audit, as recommended by the Hampshire Fire and Rescue Service. The home has a team of loyal and dedicated staff and no staff member has left the homes employment over the previous two years, resulting in consistency and continuity Care Homes for Adults (18-65 years) Page 4 of 8 of support for the residents. Quality assurance questionaires for the residents are in symbolic format, colourful and accesssible to them, and cover choice, independence, privacy and dignity, inclusion, fulfillment and rights. Staff and outside contacts are also included in annual surveys and the results are included in the annual development plan. What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Adults (18-65 years) Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Adults (18-65 years) Page 6 of 8 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations Care Homes for Adults (18-65 years) Page 7 of 8 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Adults (18-65 years) can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. 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