Latest Inspection
This is the latest available inspection report for this service, carried out on 13th October 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Homewood.
Annual service review
Name of Service: Homewood The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Peter McNeillie Date of this annual service review: 1 3 1 0 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service
Address of service: Enham Lane Charlton Andover Hampshire SP10 4AN 01264324200 Telephone number: Fax number: Email address: Provider web address:
john.coleman@hants.gov.uk Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Hampshire County Council Number of places (if applicable): Under 65 Over 65 14 0 The maximum number of service users to be accommodated is 14. The registered person may provide the following category/ies of service only: Care home only - (PC) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Learning disability (LD). Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Homewood is a purpose built care home situated in a quiet residential area approximately one mile from the centre of the North Hampshire town of Andover close to local shops, amenities and public transport. The home which is owned and managed by Hampshire County Council is registered to provide care, support and accommodation for up to fourteen residents who have a learning disability.
Annual Service Review Page 2 of 7 All residents are accommodated in their own single room two of which have been allocated for use as respite, short stay or emergency placements for persons who normally live in the community. On site car parking is available to the rear of the property. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service; these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service including responses to a CQC satifaction survey completed by residents, staff and social and health care professionals. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the agency is still providing a good service and that they know what improvements they need to make. Residents in their replies to our survey when asked what the home does well responded: Going out with my key worker. I think Homewood does everything well. When asked what the home could do better residents said Happy as it is. I like it the way it is. Residents also confirmed via tick boxes, They were allowed to make their own decisions, consulted about moving into the home, knew how and to whom to complain, were treated well and were listened by staff and managers. Staff told us : They were only employed after satisfactory reference and criminal bureau checks (CRB) had been received by the home, they received regular one to one supervision, were satisfied with their training, there were sufficient staff to meet residents needs and they were aware of the policy and procedure to follow should they suspect or witness resident being abused. Health and social care professionals in their responses wrote: All staff really care and do the very best to make sure individual needs are being met and that all service users are happy and well cared for. Annual Service Review Page 4 of 7 In their AQAA the agency told us We do the following to ensure that race, gender identity, disability, sexual orientation, age, religion and belief are promoted and incorporated into what we do; Corporate Equality Policy http:/www3.hants.gov.uk/adultservices/aboutas/departmental-procedures-main-2.htm - information available to the public also available in hard copy from Adult Services offices. http:/intranet.hants.gov.uk/adult-services/equalities-2.htm - information for HCC staff. Residential, Nursing and Day Care Practice Manual V.2/3 http:/intranet.hants.gov.uk/adult-services/procedures-polices.htm Whilst we apply these policies for both residents and staff in this home, including in our recruitment programme, we do not enquire about the specific gender identity and sexual orientation of the residents and staff, and may not have this information unless they choose to disclose it, or it becomes evident as part of their care planning. The Corporate Equalities Officer, informed by legislation, research and stakeholder consultation, regularly updates this policy. We will undertake a Race & Equality Impact assessment, as a systematic way of finding out whether an existing or proposed policy or strategy of our service will affect different groups differently. In this way we are able to challenge and eradicate any residual institutional discrimination in this home, and ensure that policies, services and strategies do not, and will not, impact in a discriminatory way. http:/intranet.hants.gov.uk/adult-services/equalities-2/race2/impact-assessment.htm We ensure that specific cultural and religious needs are incorporated in our care planning. Residential, Nursing and Day Care Practice Manual V.2/3 http:/intranet.hants.gov.uk/adult-services/procedures-polices.htm We actively encourage the involvment of carers, family, friends and community groups in the daily life of the residents. We are able to provide specific issue training for our staff where necessary, and when possible we prefer to undertake this in liaison with the community, as demonstrated by the involvement of the local vicar. As part of our practice of person centred care, we shall continue to promote equality and diversity as a core value in service and care planning. For example the newest resident at Homewood is part of the and we make arrangements for h to attend weekly gatherings on Sundays. In their AQAA the home also told us as part of their ongoing improvement and development they have, in the past twelve months implemented the following changes: We have moved the service forward, particularly in person centred care, as a gradual progression, in consultation between the residents and staff. They also told us as part of the future development of the service: We will continue to maintain our good standard of service for permanent residents. Currently the Unit Manager is meeting with the Residential Service Manager to agree a new business plan that reflects and pays attention to A NEW SERVICE delivery as agreed with departmental Management team. We will continue to adapt practice from new legislation and policy changes. The home has shown that they have managed issues well. No complaints have been received by CSCI the previous regulator or CQC since the last inspection. They work
Annual Service Review Page 5 of 7 well with us and have shown us that their service continues to provide good outcomes for people who use the service. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 15th October 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 6 of 7 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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