Latest Inspection
This is the latest available inspection report for this service, carried out on 8th February 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Hourigan House.
Annual service review
Name of Service: Hourigan House The quality rating for this care home is: The rating was made on: two star good service 2 3 0 2 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Judith Stanley Date of this annual service review: 0 6 0 1 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: Myrtle Avenue Leigh Wigan Greater Manchester WN7 5QU 01942672922 01942672104 Telephone number: Fax number: Email address: Provider web address:
www.clsgroup.org.uk CLS Care Services Limited Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category physical disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 0 0 40 8 The home is registered for a maximum of 40 service users to include:- up to 40 service users in the category of OP (Older People) up to 8 service users in the category of PD(E) (Adults with Physical Disability over 65) The service should employ a suitably qualified and experienced Manager who is registered by the CSCI Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Hourigan House is a two-storey building with well maintained garden areas, situated in the middle of a housing estate, half a mile from Leigh town centre. It is close to shops and other local facilities and is well served by public transport. The Home is spacious with several lounges. All bedrooms are single and some have an ensuite toilet facility. There are ample communal toilets and bathrooms situated throughout the home.
Annual Service Review Page 2 of 6 2 3 0 2 2 0 0 9 Hourigan House provides personal care and support for forty people over the age of sixty five years. The home is owned and managed by CLS Care Services Limited who have 40 plus homes around Cheshire and the Wigan area. The fees for residing at the home range from 440 pounds to 455 pounds per week. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we had received, or asked for since the last key inspection in February 2009. This included: . The annual quality assurance assessment (AQAA) that was completed and sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for those people who use the service. . Feedback surveys returned to us by those using the service and from staff. . Information we have about how the home manages any complaints. . What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. . The previous inspection report. . Relevant information from other organisations. . What people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment within the timescale given for completion. The information provided showed us what improvements the home has made and their plans for the future. For example, the introduction of advanced nurse practitioners has provided staff with support when dealing with other professionals. From the homes satisfaction questionnaires the staff have added activities to the residents meeting agenda so that this will improve them and ensure that residents are made aware of forth coming events. The front garden area has received attention. Plans for the future are to include, to build up contacts within the local community, to continue with staff training and to eliminate the use of agecny staff. Our judgement is that the home is still providing a good service for the people living at the home. As part of the review we asked people using the service and staff to complete our surveys telling us what they think about the home. We received completed feedback from nine residents and seven staff. People living the home indicated they are happy there. One said, The home does everything well, at the moment everything is fine. Another said, The home is very clean and the meals are good. Staff comments were positive, one said, Hourigan House is a well run, well organised home. Staff enjoy working there, this shows in the atmosphere. Staff confirmed that they receive the necessary training relevant to their role and that appropriate checks were carried out Annual Service Review Page 4 of 6 prior to commencing work at the home. Feedback is gathered by the home through their own quality assurance systems, which includes good communication with the residents and their family, questionnaires and residents/relatives meetings. Currently the home is being managed by an acting manager. Information on the AQAA tells us there has been no complaints made to the acting manager and there has been no adult safeguarding referrals or investigations within the last tweleve months. Information on the AQAA told us that mandatory staff training is up to date and that training for NVQs is ongoing. The home and company informs us of any events which may occur and manages any problems arising in a professional manner. The home works well with us and has shown that the service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? The Care Quality Commission will contiue to monitor information about this service and will carry out an inspection when required. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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