Latest Inspection
This is the latest available inspection report for this service, carried out on 8th January 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Hurst Hall.
Annual service review
Name of Service: Hurst Hall The quality rating for this care home is: The rating was made on: two star good service 3 1 1 0 2 0 0 7 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Ann Connolly Date of this annual service review: 2 6 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Kings Road Ashton-under-Lyne Tameside OL6 9EG 01613304772 01613308195 hursthall@meridiancare.co.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category physical disability Conditions of registration: Meridian Healthcare Ltd Number of places (if applicable): Under 65 Over 65 50 0 50 0 50 0 The registered person may provide the following category of service only: Care home only - Code PC. To service users of the following gender: Either. Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - Code OP, Dementia - Code DE, Physical disability Code PD. The maximum number of service users who can be accommodated is: 50. Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Hurst Hall is a single storey, detached purpose built building. It has benefited from a continuing programme of improvement to reflect changing standards and expectations. It offers accommodation in single rooms for up to 50 older people and is run by Meridian Healthcare Ltd which operates several other homes in the area. The home is
Annual Service Review Page 2 of 6 3 1 1 0 2 0 0 7 located on the outskirts of Ashton under Lyne, with public transport links to central Ashton. The home has four lounges, two dining areas, a large conservatory and a dedicated hairdressing room. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment document that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Feedback in comment cards sent to people using the service and staff. Information we have about how the service has managed any complaints. What the service has told us about things that have happenend in the service. These are called notifications and they are a legal requirement. The previous key inspection. What other people have told us about the service. What has this told us about the service? The manager sent us the annual quality assurance assessment (AQAA) when we asked for it. It was detailed and comprehensive, and showed that the manager had given consideration to looking at ways in which the service could be improved. There was a strong focus on consulting with the people who use the service and in involving them where possible in developing the home. We looked at the information in the AQAA and our judgment is that the home is still providing a good service to the people living in the home. In previous inspections, the people living in the home have been very positive about their experience at Hurst Hall. Most people told us that they felt at home and that there was a good atmosphere. The organisation provides detailed information about the service, and this helps people to make an informed decision about their future care and support arrangements. The information in the AQAA informs us that the service has launched a new web site which provides people with the opportunity to view and download information about the organisation and the services that are specific to Hurst Hall. Comments from the last inspection, and information in the AQAA show us that people are supported to access healthcare services. The information we have shows us that good links have been established with local healthcare professionals. In previous visits that we have made to the service and from information in the AQAA, there is evidence to show that this service takes all complaints seriously. We found that people were confident that any complaints raised would be taken seriously. The Annual Service Review Page 4 of 6 information in the AQAA told us that the service had received 3 complaints in the last 12 months and that all of these had been resolved within 28 days. The Commission has not received any recent concerns about this service. The information in the AQAA informs us that all staff receive safeguarding adults training as part of induction and further formal training is provided annually. The service holds a safeguarding awareness month annually to promote awareness of safeguarding issues and to reinforce and consolidate learning. The service has demonstrated that they manage safeguarding incidents well, and use local safeguarding procedures. They continue to alert the appropriate agencies and use regulation 37 notifications to alert the Care Quality Commission. They have shown that they manage issues well and work with appropriate lead bodies. The information in the AQAA demonstrates that there is a strong emphasis on robust recruitment procedures. The information states that all staff have Criminal Record Bureau (CRB) disclosures. In previous inspections there has been evidence of this, and a commitment to ensuring that suitable staff are appointed. The information in the AQAA shows that the manager is aware of the strengths and weaknesses of the service and that she has clear plans for improvement over the next twelve months. The service continues to let us know about things that have happenend and they have shown that they manage issues well. They work well with us and have shown us that the service is run in the best interests of the people living there. What are we going to do as a result of this annual service review? We will continue to monitor information about Hurst Hall. We can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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