Latest Inspection
This is the latest available inspection report for this service, carried out on 25th January 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Inglewood.
Annual service review
Name of Service: Inglewood The quality rating for this care home is: The rating was made on: three star excellent service 2 4 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: June Shimmin Date of this annual service review: 2 1 1 2 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Coppice Lane Disley Stockport SK12 2LT 01663762011 01663765310 inglewood@btconnect.com Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Mr James Albert Barton,Mrs Lynne Barton Number of places (if applicable): Under 65 Over 65 0 22 The registered person may provide the following category of service only: Care home only - Code PC. To service users of the following gender: Either. Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - Code OP. The maximum number of service users who can be accommodated is: 22. Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Inglewood is a care home providing personal care for up to 21 older people aged 65 years or over and 1 adult with a physical disability. The care home is owned and managed by one family who are all involved in running and managing the home and with the help of approximately twenty staff. The home is a 3 storey Victorian building, with a purpose built extension, situated in its own grounds in a quiet residential area of Disley. The village centre is approximately a mile away. Residents are accommodated on the lower ground floor, ground floor and first floor. The top floor is the private residence of the owners and their family. Access between floors is via the stairs or the
Annual Service Review Page 2 of 6 2 4 1 1 2 0 0 8 passenger lift. There is adequate recreational, dining and communal space available for residents. Externally there are pleasant gardens and sitting areas. The weekly fees at the last key inspection were between 555 and 685 pounds. There are additional charges for hairdressing, newspapers and chiropody. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: The annual quality assurance assessment [AQAA] that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service. These are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their Annual Quality Assurance Assessment [AQAA] when we asked for it. It was clear, detailed and gave us all the information we needed. We looked at this document and our judgement is that the home is still providing an excellent service to the people living in the home and that they have either made improvements or know what further changes they need to make. Policies and procedures are in place to deal with any complaints or safeguarding referrals. We have not received any issues of concern. Three people living in the home returned comment cards. These were completed on their behalf by a relative or staff member. They were all positive about the home and one person wrote, he is always well fed and warm, genuinely well looked after. Three staff members also returned comment cards and were happy to work at Inglewood. One staff member said, staff care for the clients in their care unreservedly and in so doing consider also the needs and emotional support for their families at what can be a difficult period. The home told us they ensure that the views of people who use their services are promoted and incorporated into what they do by: consultation via resident comment forms and analysis and investigation. Resident meetings. Feedback from carers and senior carers on a day to day basis and during staff and senior meetings and during senior/ deputy liaison sessions. Inglewoood has told us that after listening to people living in the home or their representatives they have made the following changes: Kitchen meal planning changes on an ongoing basis, additional entertainer visits, additional reminiscence Annual Service Review Page 4 of 6 activity resources purchased, staff training, review of procedures. Accessed appropriate internet based shopping opportunities eg: obtaining support tights and enabling the resident concerned to view these on screen. Implementation of more physical based activities such as seated exercise after carrying out appropriate risk assesments for individual residents. Improved assistance in accessing local area and community based activities. They have also told us that they intend to do the following, Continue to increase activities offered and to include more community based interaction for residents. Increase staff training sessions to include a more diverse range of topics. Implement the role of an activity coordinator, probably allocating this role to a suitable senior carer who has expressed a particular interest in this field, and provide training in this field for the staff member concerned. Increase frequency of resident meetings. Management to continue to increase and improve use of quality system. In relation to equality and diversity the home has, an Equal Opportunities policy, care planning using daily living and social preferences form as guidance, offering services of religious personnel, review of procedures, review of care plans. A consultant doctor wrote, they provide a caring and personalised service. They are excellent advocates for their residents and a local GP returned a comment card stating, friendly, supporting, compassionate care. The home works well with us and they have shown that their service continues to provide excellent outcomes for the people who use it. We did not identify any issues needing attention during the previous inspection visit and there has been no cause for us to visit since. What are we going to do as a result of this annual service review? We are not going to change our inspection plan and will do a key inspection by 24 November 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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