Care Home: Israel Sieff Court

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What the care home does well We found through scrutinising the reports, care plans and correspondence in peoples files that effective health and personal care was provided. People told us that staff were diligent in ensuring that medical matters were dealt with promptly. We saw that health intervention was in keeping with Best Practise in relation to the area of care, whether this was preventative, routine or specialist. We saw that the outcome of such intervention successful in keeping people comfortable and as healthy as possible. We saw that staff followed the instructions of health professionals and supported people clinics and specialist consultations whenever this was needed. We saw that all support was provided with discretion and in private, staff approached people in a gentle manner, people were given a choice about their acceptance of the support offered, and the reason for the support and treatment was explained to the resident. We saw that medication was stored and administered in keeping with the British Pharmaceutical guidelines. We saw that staff had received training in health related topics such as medicationadministration, dementia care and First Aid. In relation to Complaints and Protection we found that all staff had received protection of adult training and staff understood their role in protecting people from harm and the actions they must take if they had concerns. We found that people living at Israel Sieff feel safe and are confident that if they had concerns or complaints they would be listened to. People living at Israel Sieff told us: `If there`s anything you can tell them. It`s easy going here really. It`s not strict about what time you get or go to bed. They try and keep you a free as possible. I please myself most of the time and the night staff are obliging.` And `Yes staff get medical attention quickly and they follow the instructions of the GP.. Overall we`re satisfied with what we`re getting regarding health.` What the care home could do better: Through discussion with staff and examination of the training matrix we found that staff have not received Mental Capacity Act and Deprivation of Liberty Safeguard Training. This should be provided so senior staff know when this legislation may need to be applied. We read through and assessed the complaints policy. We found that the information provided to residents and their families did not give specific information about how to make a complaint, such as the names of people to contact or the time scales for dealing with complaints, or the address of other agencies that could be contacted about concerns. We looked at the complaints records and found that this was an A4 bound book. This book was used by the manager for recording complaints and concerns which she had looked into. We were unable to confirm whether people were offered a complaints form on which they could record their concerns themselves and we were unable to confirm whether the incidents and type of complaints were analysed. We assess that the management of complaints at Israel Sieff should be revised to ensure that the system is simple, clear, accessible and understood by all. We found that the Adult Protection policy used at Israel Sieff is not specific to the home, we assess that this policy and the guidance should be revised so that all concerned know precisely what to do and who to contact if they have an adult protection concern. Random inspection report Care homes for older people Name: Address: Israel Sieff Court 7a Bennett Road Crumpsall Manchester M8 5DU three star excellent service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Michelle Haller Date: 1 9 0 5 2 0 1 0 Information about the care home Name of care home: Address: Israel Sieff Court 7a Bennett Road Crumpsall Manchester M8 5DU 01617408597 01617953075 Telephone number: Fax number: Email address: Provider web address: www.anchor.org.uk Name of registered provider(s): Name of registered manager (if applicable) Mrs Jacqueline Van Zandt Type of registration: Number of places registered: Conditions of registration: Category(ies) : Anchor Trust care home 35 Number of places (if applicable): Under 65 Over 65 35 old age, not falling within any other category Conditions of registration: Date of last inspection Brief description of the care home 0 Israel Sieff is a purpose built care home that provides accommodation and personal care for 34 elderly residents. It is one of a number of homes owned by Anchor Homes, which form part of Anchor Trust, a registered charity. The property has three floors, and bedrooms are located on each of the floors. All the accommodation is offered in single rooms, which provide en-suite facilities. The home is situated in a residential street in the Crumpsall area of Manchester, about three miles from the city centre. The Crumpsall Metro Station and public transport Care Homes for Older People Page 2 of 8 Brief description of the care home links are all within easy walking distance. Care Homes for Older People Page 3 of 8 What we found: We conducted this random inspection as a compliance check in relation to the excellent rating awarded to Israel Sieff at the previous key inspection on the 21st August 2007. We looked at the Care Homes for Older People, National Minimum Standards outcome areas for Health and Personal care and Complaints and Protection. The inspection involved assessing the information we had received about the service since the previous inspection in 2007. This included notifications or events that the manager has told us about, information from other sources such as social services, health workers or people using the service. We considered the outcome of the previous key inspection we conducted in 2007. We received two completed Care Quality Commission (CQC) surveys from service users. We visited Israel Sieff unannounced, meaning that the registered manager and staff members did not know we were going. We examined the care plans, risk assessments, daily records and other documents concerning the provision of care and the running of the home. We talked to people living at Israel Sieff and members of staff. The manager returned to us the CQC Annual Quality Assurance Assessment (AQAA). The information requested included data about staff training, development of policies and procedures and compliance with health and safety checks when applicable. The information also influenced the outcome of the inspection. What the care home does well: We found through scrutinising the reports, care plans and correspondence in peoples files that effective health and personal care was provided. People told us that staff were diligent in ensuring that medical matters were dealt with promptly. We saw that health intervention was in keeping with Best Practise in relation to the area of care, whether this was preventative, routine or specialist. We saw that the outcome of such intervention successful in keeping people comfortable and as healthy as possible. We saw that staff followed the instructions of health professionals and supported people clinics and specialist consultations whenever this was needed. We saw that all support was provided with discretion and in private, staff approached people in a gentle manner, people were given a choice about their acceptance of the support offered, and the reason for the support and treatment was explained to the resident. We saw that medication was stored and administered in keeping with the British Pharmaceutical guidelines. We saw that staff had received training in health related topics such as medication Care Homes for Older People Page 4 of 8 administration, dementia care and First Aid. In relation to Complaints and Protection we found that all staff had received protection of adult training and staff understood their role in protecting people from harm and the actions they must take if they had concerns. We found that people living at Israel Sieff feel safe and are confident that if they had concerns or complaints they would be listened to. People living at Israel Sieff told us: If theres anything you can tell them. Its easy going here really. Its not strict about what time you get or go to bed. They try and keep you a free as possible. I please myself most of the time and the night staff are obliging. And Yes staff get medical attention quickly and they follow the instructions of the GP.. Overall were satisfied with what were getting regarding health. What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 6 of 8 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action 1 18 13 The registered provider must 20/08/2010 ensure that staff receive Mental Capacity Act 2008 and Deprivation of Liberty Safeguard training. This is so that all concerned are aware of the relevance and application of this Act and therefore know how to prevent the breach of peoples Rights. Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations 1 16 The registered person should revise the complaints policy and guidelines used at Israel Sieff so that the system is simple, clear, accessible and understood by all. The registered person should revise the Adults Safeguarding Policy so that it clearly links in with that of the local statutory services, and provides staff and others with precise instructions about what to do and who to contact if they have an adult protection concern. 2 18 Care Homes for Older People Page 7 of 8 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Older People Page 8 of 8 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. 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