Care Home: Lake View Rest Home

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Annual service review Name of Service: Lake View Rest Home The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Phil McConnell Date of this annual service review: 2 0 0 8 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: 10/12 Lake Road Fairhaven Lytham Lancashire FY8 1BE 01253735915 F/P01253735915 Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Lakeview Rest Homes Ltd Number of places (if applicable): Under 65 Over 65 0 29 The registered person may provide the following category of service only: Care home only - Code PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - Code OP The maximum number of service users who can be accommodated is: 29 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Lake View is registered to accommodate 29 service users aged 65 yrs and above of both sexes. The home provides excellent environmental standards, all rooms are single and all have bathroom en suites facilities. The home provides personal care and consults with GPs and district nurses regarding the medical needs of the service users. The facilities within the home are good. A passenger lift is in place that allows for independent movement between floors. Access Annual Service Review Page 2 of 6 N/A. in and out of the home can also be achieved independently as there are no steps to negotiate. A programme of activities is in place and the management and staff encourages, social stimulation, both in and outside the home. Transport is always available for outings and trips either for group events or for individual shopping trips or to keep appointments. The present rate of charging is between £380.00 - £464.40. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: 1) The Annual Quality Assurance Assessment (AQAA), which was sent to us by the registered manager. The AQAA is a self-assessment document that focuses on how well outcomes are being met for people using the service. The document was a little limited in some areas, especially in the sections that asks, What we could do better. Most of these sections had been left blank. However, the AQAA did give us other relevant information, as well as some numerical information about the service. 2) We received three surveys from some of the staff, with the comments being, we are well staffed the home is always clean and hygienic we provide love and care to the residents there is nothing we could do to improve the home, if there was I am sure we would do it the staff are well trained with ongoing training all of the time and I always think it is a happy place to work, which must make it a happy place to live. Unfortunately the Commission did not receive any surveys from people using the service or their representatives. 3) The information that we have obtained and recorded in the service Inspection Record. The inspection record contains any information we have received since the last key inspection, which was carried out by the Commission for Social Care Inspection (CSCI). 4) Any relevant information we have about how the service has managed any complaints. The AQAA states that one complaint had been received in the last twelve months and it had been satisfactorily dealt with. 5) What the service has told us about things that have happened in the service, these are called Notifications and are a legal requirement. Also taken into account was the previous Key Inspection Report (7th July 2008). What has this told us about the service? The Annual Quality Assurance Assessment (AQAA) was a little limited in the information that it provided regarding, the What we could do better sections. However, the AQAA document does supply information regarding,How we have improved in the last twelve months including, Totally new Web-site, which is easy to use and providing a look into the life of Lake View More public events, BBQs, afternoon teas, with members of the local community being invited to view Lake View in a very informal way Care planning documentation has been updated to include DOLS /end of life care Welcome pack is given to all residents. This gives a cosy welcome as well as the service users guide (SUG) etc, a more informal feel Service users guide (SUG) and the statement of purpose (SOP) has been updated, and more information added to make things even clearer to prospective residents. The AQAA also gave some information of what is planned for the next twelve months Annual Service Review Page 4 of 6 including, Continue to constantly push boundaries of activities in the home and in the community. There should be nothing we are afraid of trying We are planning to see Joseph at the Grand theatre and also planning other trips We are having afternoon cream teas for local people to meet and chat with residents and help remove any stereotypes of care homes More training planned including, end of life care, falls prevention, advanced dementia and diabetes Continued training in all aspects of care We are considering using the Gold standard end of life training system. This is something we are looking into as a staff project lap top to be made available for staff training within the home we are continuing our process of redecoration as it is always ongoing Having residents accomodation as cosy as possible and including people in the decisions over their accomodationwe will incorporate a discharge questionairre for all respite residents, so they feel happy to make any comments and continued POVA (protection of vulnerable adults) training for all staff. It is evident that all of the health and safety policies have been reviewed and updated if needed, with certificates in place for all health and safety inspections, including electric, fire systems, lift, Portable appliances (PAT) and Gas appliances. The CQC (formerly CSCI) has been kept informed and regularly updated of anything relating to the care and support being provided to the people living at the home. The feedback received from staff was positive about the frequency and appropriateness of the training being provided. Twelve of the fifteen staff have now successfully completed the National Vocational Qualification award (NVQ) at either level 2 or above. This helps to demonstrate that the organisation is providing training in order to help ensure that vulnerable people are cared for and supported by well trained, qualified and skilled staff. Overall sufficient information was obtained, to show that the service is continuing to provide good outcomes for the people living at Lake View. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by the 7th of July 2010. However we can inspect the service at any time if we have any concerns about the quality of the service or the safety of the people living at Lake View Care Home. 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