Latest Inspection
This is the latest available inspection report for this service, carried out on 16th March 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Lakeside Residential Home.
Annual service review
Name of Service: Lakeside Residential Home The quality rating for this care home is: The rating was made on: two star good service 0 3 0 3 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Lucy Burgess Date of this annual service review: 0 8 0 2 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: Smithybridge Road Littleborough Lancashire OL15 0DB 01706377766 01706370347 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Eldercare (Lancs) Limited Number of places (if applicable): Under 65 Over 65 0 40 The registered person may provide the following categories of service only: Care home only - Code PC To people of either gender whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - Code OP The maximum number of people who can be accommodated is 40. Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Lakeside is a purpose built care home for 40 older people. It is located on Smithybridge Rd, leading towards Hollingworth Lake (a popular country park). The home is on two floors, both of which are serviced by a passenger lift. The accommodation is predominately single bedrooms (eight of which are en-suite), although a small number of double bedrooms are provided. There are adequate aids and adaptations provided, promoting the independence of residents. A car park is available to the rear of the home. A sitting-out area for residents is also provided to the rear of the home with level access for people using wheelchairs.
Annual Service Review Page 2 of 6 0 3 0 3 2 0 0 9 At the time of our last key inspection the fees ranged from 347:00 pounds per week to 400:00 pounds per week. Additional charges were made for private chiropody and hairdressing. The provider makes information about the service available upon request in the form of a Service User Guide/Statement of Purpose, which is given to new residents Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection in March 2009. This included: * The annual quality assurance assessment (AQAA) that was completed and sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for those people who use the service. * Feedback surveys returned to us by those using the service and from other people with an interest in the service. * Information we have about how the home manages any complaints. * The previous key inspection report. * Relevant information from other organisations. * What people have told us about the service. * What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. What has this told us about the service? The service was sent their annual quality assurance assessment on the 11 September 2009. We received the completed document on the 13 October 2009 as requested. Information provided could have been expanded upon so what work is carried out by the service, what improvements they have made and what their plans are for the forthcoming year. The home was last inspected by us on the 3 March 2009. The outcome rating following our visit was 2 stars, the service was providing a good standard of care for people using the agency. The manager is currently not registered with the Commission. Information detailed on the AQAA stated that application would be made in October 2009 however this was not done. We have spoken with the manager to follow this up. She has advised us that her application is being completed and will be forwarded to us without further delay. Arrangements are in place with regards to quality monitoring. The service sends out satisfaction surveys so that they can gather feedback from residents and their relatives about the quality of service provided. The home has a programme/development plan which identifies areas they would like to improve, these include the standard of accommodation, activities and training and development. Staff training and development opportunities are provided to ensure staff have the knowledge and skills needed to support residents in meeting their needs. Training has included; safeguarding, deprivation of liberty and mandatory health and safety courses. The home is also hoping over the next year to commence the Gold Standard Framework in end of life care. Care staff are also offered training in NVQ with the majority of the team having completed level 2 or above. Annual Service Review Page 4 of 6 Information was also provided on the AQAA with regards to health safety checks, however some were not up to date. The manager is asked to provide further evidence to confirm that up to date servicing has been carried out with regards to the 5year electric circuit check, small appliances and heating system. Policies and procedures are in place with regards to complaints and protection. Information provided showed that there had been 4 complaints received a 1 safeguarding issue. This was being dealt with by the local authority. Action had been taken by the manager following consultation with relevant bodies ensuring risk to other residents were minimized. Notifications are forwarded us so that we are kept informed about events within the home. As part of the review we also send out feedback surveys to people who live at the home, their relatives and staff. At the time of writing this report we had not received any completed surveys. Our judgment is that the service still provides a good service for the people who receive support. What are we going to do as a result of this annual service review? The Care Quality Commission will continue to monitor information about this service and will carry out an inspection when required. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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