Latest Inspection
This is the latest available inspection report for this service, carried out on 21st April 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Lambton House.
Annual service review
Name of Service: Lambton House The quality rating for this care home is: The rating was made on: two star good service 1 6 0 2 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Steve Tuck Date of this annual service review: 1 0 0 3 2 0 1 0 Annual Service Review Page 1 of 7 Information about the service
Address of service: Lambton House New Lambton Fencehouses Durham DH4 6DE 01913855768 01913852169 Noe-mail Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Name of registered manager (if applicable) Marie Grant Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: Mr Richard Coltman Number of places (if applicable): Under 65 Over 65 38 0 0 38 The maximum number of service users who can be accommodated is: 38 The registered person may provide the following category of service only: Care Home only - Code PC, To service users of the following gender: Either, Whose primary care needs on admission to the home are within the following category: Old age, not falling within any other category - Code OP, maximum number of places 38, Dementia - Code DE, maximum number of places 38 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service
Annual Service Review Page 2 of 7 1 6 0 2 2 0 0 9 Lambton House is a care home which is registered to provide personal care and accommodation for up to 38 people who are older. The home does not provide for people who require nursing care but community based nursing staff can visit the home if this is required. The home is a private business, owned by Mr Richard Coltman. Lambton House is a large property set in its own gardens in the village of Fencehouses. Rooms are spread over two floors and adaptations have been made to help people use the facilities there. There are lounge and dining areas on the ground floor which are used by everyone and the home is near to local facilities, and public transport routes. There is also a day service and with seperate access, facilities and staff which is provided on the same site. Seperate day services are not legally required to be inspected by the Care Quality Commission. It costs between £419.50 - £437 per week to live at this home (January 2009). Costs do not include newspapers, toiletries and private chiropody. The actual costs that people pay depends on their personal circumstances. Further details can be found in the homes Service User Guide. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review:
What did we do for this annual service review? This Annual Service Review was Carried out on 15th February 2010. The last Key Inspection was carried out on 16th February 2009. We looked at all the information that we have received, or asked for, since the last key inspection which was finished in February 2009. This included: The annual quality assurance assessment (AQAA) that was sent to us by the manager of this home. The AQAA is a way that the manager of the service can measure and show how well the home meets the needs of people who are supported; sometimes this is called how well their outcomes are met. The AQAA also gave us some numerical information which we can use to measure how well this home is working compared to others. Information we have about how the manager of the home has dealt with any complaints or safeguarding adults referrals. What the manager of this home has told us about things that have happened here. These are called notifications and are a legal requirement. The previous Key Inspection of the home and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations, such as Councils and Health Service Organisations. What other people have told us about the home. We have written to the people who live at the home, people who have supported them to move there like social workers, healthcare staff such as doctors consultants and community psychiatric nurses, and also the staff who work at the home to get their views about how well the home supports people. What has this told us about the service? 21 people returned surveys which said what they thought about this home. People at the home said what it was like to live there. They said things like: They do good caring. We have good entertainment. Loads of Patience by staff. Annual Service Review Page 4 of 7 Excellent home cooking. Lambton House is very well decorated. Staff are helpful and welcoming to families always responding positively to requests. Mature, long serving, well supervised carers. The food is very good. Some people said that the home would be better if there was more staff contact time particularly engagement in the lounge areas; and more chairs for visitors would be helpful. People who have helped residents to move to the home or have supported them while they are there, such as social workers or community healthcare staff were asked for their views. They said things like; An excellent home which provides excellent care for residents. Effectively monitors residents health. It is an invaluable service. A safe and supportive environment. Food is of high quality with plenty of choice. The home provides good end of life care. Manages to feel homely while still being efficient and meeting clients needs. They said that improvements such as supporting someone to keep control of their own medication would be an improvement. Staff who work at the home made comments in their surveys. They said thinks like: The care of residents is our main priority, that they are well looked after, clean comfortable, happy There is a friendly atmosphere - it is a home from home. Meals are always fresh anything residents request is bought for them. The home is a lovely place to work. The home keeps up with training staff. Choices are always given to residents from food to entertainment. The home provides a caring and safe environment which focuses on clients needs, physically, mentally and stimulates clients daily. Annual Service Review Page 5 of 7 The homes manager sent us an annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us evidence to back up all of the statements that were made and therefore gave us the information we asked for about how the home is working. This information included developments in the service, how they provide good value for money, the age range, gender and ethnicity of staff, and the review dates for policies and procedures. The manager demonstrated that they are constantly improving the service and have told us about the further improvements they wish to make. They have looked at how the home provides value for money and how peoples views and comments are used to measure the quality of the service and to help to improve it further. The home manager said that they regularly talk to people, about how they would like the home and their support to be arranged. The manager said that they have been refurbishing the inside of the home to make it more comfortable and they were starting to improve the gardens and make them more accessible for people who use wheelchairs to get around. She also said that they had broadened the range of activities, food and entertainment following residents requests. In the self assessment the manager described how this year she had maintained high recruitment standards to ensure good quality of staff, made sure that the home was safe and clean, and made sure that people have accurate care plans and that they are well protected from harm. She plans to carry out a further assessment of the effectiveness of the training that staff have achieved and make sure that there is enough so that they can support peoples lifestyles as well as meeting their care needs. Since the last Inspection, there have been no complaints to the Commission which have shown that the service was at fault nor has anyone contacted us to make sure that people are safeguarded from abuse. The owners, manager and other staff, keep us up to date with things that have happened since our last key inspection. We looked at the information from the questionnaires and in the AQAA and our judgement, based on the information given, is that the home is still providing a good service. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will carry out a Key Inspection by 15th February 2012. However we can inspect the home at any time if we have concerns about the quality of the service or the safety of the people living there. Annual Service Review Page 6 of 7 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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