Latest Inspection
This is the latest available inspection report for this service, carried out on 4th January 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Leazes Hall Care Home.
Annual service review
Name of Service: Leazes Hall Care Home The quality rating for this care home is: The rating was made on: two star good service 0 1 1 2 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Susan Lowther Date of this annual service review: 2 7 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Leazes Burnopfield Newcastle upon Tyne NE16 6AJ 01207271934 P/F01207271934 leazeshall@btconnect.com Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: Leazes Hall Care Home Limited Number of places (if applicable): Under 65 Over 65 20 0 0 50 Age Variations: The home may accommodate five individuals aged 45 and upwards. Where necessary the home`s statement of purpose shall reflect any changes in service provision required for this arrangement. Name Individual: The home may accommodate a named individual as set out in a letters to the registered person dated 28 March 2006 which establishes the basis on which the individual`s needs will be met by the home. Where necessary the home`s statement of purpose shall reflect any changes in service provision required for this arrangement. This condition may not apply to anyone else, other than the named individual, who falls outside the registered category. Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Leazes Hall is a care home registered to provide care and accommodation, including nursing care, for 50 older people. Up to 20 of these residents may require specialist
Annual Service Review Page 2 of 6 0 1 1 2 2 0 0 8 care due to dementia, and up to 5 may require care due to terminal illness. This terminal illness category was recently added to the home?s registration. The home is owned by Leazes Hall Care Home Ltd. It was opened in 1984, and is housed in an extended and adapted two-storey building. All bedrooms are in single use. There is a passenger lift to the first floor. The home has extensive and pleasant gardens with fine views over the local countryside. Leazes Hall is in Burnhopfield, in northwest County Durham, with village amenities close by. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received about Leazes Hall care home since the last inspection on 1st December 2008 . This information included the homes Annual Quality Assurance Assessment (AQAA). This is a self-assessment document that focuses on how well outcomes are being met for people using the service. It was completed by the manager of the home. We also asked people who use the service to complete surveys for us. These surveys tell us what it is like for people using this service. We also looked at other information we have about the service. The home has told us about any events that have happened. These are called notifications and it is important that the home keeps us up-to-date on anything that affects the well being of people using the service. Leazes Hall is good at keeping us informed of these events. We also look at the previous key inspection and any changes to the service since then. What has this told us about the service? The home sent us their Annual Quality Assurance Assessment (AQAA) when we asked for it. It was clear and gave us all of the information we asked for. We looked at the information in the AQAA and our judgment is that the home is still providing a good service. It included evidence of how the home has improved since the last key inspection. The manager indicated on the AQQA that the following improvements have been made since the last inspection. In response to the homes quality assurance questionnaire a Welcome pack has been introduced. This includes information about the statement of purpose and service user guide. When someone new goes to live in the home, the activities organiser meets with them and their relatives and goes through it with them. New assessments have been introduced into care plans. This should make sure that the changing needs of people are met. The activities organiser has been employed since the last inspection, she has introduced a range of activities and outings for people. Staff have been trained in nutritional assessment and healthy eating. The home have not received any complaints since the last inspection. CQC have not received any complaints with regard to this home. There has been an upgrade in some of the soft furnishings and a replacement of furniture in the main seating areas, dining rooms and bedrooms. Training for staff continues to improve. Five members of staff have completed a course Tackling Healthcare Infections. This has resulted in various changes in cleaning practices in the home. The manager also told us that most of the staff are qualified to a minimum of NVQ Level 2 in Care. The manager is currently undertaking an NVQ Level 4 in Leadership and Management. From the surveys returned, people living in the home tell us that they are happy living Annual Service Review Page 4 of 6 here. They said that like the food and that the home is always clean and fresh. They also said that they get the support and help that they need, staff act upon what they say and that they would know how to make a complaint if they were unhappy. Comments received include, The staff have made it homely. I settled from the first day. Its like home. Looks after us well, staff are nice and kind. Meals often five star. I have no complaints. You get the attention that you need. The food is lovely. At this time in life it really helps when you get looked after like this. The staff are dedicated. When asked what the home could do better comments included, I cannot readily think of anything. I am very satisfied. They couldnt do any better that what they are doing. Social and health care professionals who returned surveys indicated that the home provides a good service. There were no comments about ways in which the home could improve. Comments in staff surveys indicated that they always aim to deliver a high standard of care and that they feel appropriately trained and supported to meet the needs of the people who live in the home. One commented, We look after the privacy and dignity of all of the people who live in the home. We have activities. We prompt choice. We care and look after people. We are trained for the different care levels and needs. The home continues to let us know about things that have happened since our last key inspection and they have shown that they continue to improve the service for the people who live here. In this way they have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 30 November 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people living at Leazes Hall. Annual Service Review Page 5 of 6 Reader Information
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