Latest Inspection
This is the latest available inspection report for this service, carried out on 9th December 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Lindisfarne Care Home.
Annual service review
Name of Service: Lindisfarne Care Home The quality rating for this care home is: The rating was made on: two star good service 1 3 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Andrea Goodall Date of this annual service review: 2 1 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Masefield Road Hartlepool TS25 4JY 01429244020 01429244240 Telephone number: Fax number: Email address: Provider web address:
CLS@gainfordcarehomes.co.uk Gainford Care Homes Ltd Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category physical disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 34 0 2 0 30 0 The maximum number of service users who can be accommodated is: 54 The registered person may provide the following category of service only: Care home with nursing - Code N To service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Dementia Code DE, maximum number of places: 34 Old age, not falling within any other category - Code OP, maximum number of places: 30 Physical Disability - Code PD, maximum number of places: 2 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Lindisfarne is a purpose built residential care home, owned by Gainford Care Homes Ltd. It is registered to provide residential care for a total of 54 older people, with up to 34 people living at the home needing specialist dementia care.
Annual Service Review Page 2 of 6 None 1 3 1 1 2 0 0 8 The home opened in August 2005 and is located on the Rift House housing estate, on the outskirts of Hartlepool. It is on a major bus route with small, local shops and community facilities nearby. It has ensuite bedrooms and communal facilities located on the ground and first floors. The kitchen, laundry, an activities room, hairdressing salon and staff room are located on a lower ground floor. Lift and stair access is available to all floors. There is a car park and garden area. Up to date information about fees and terms and conditions should be sought directly from the home. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information we have received about Lindisfarne since the last key inspection on 13th November 2008. This information included the Annual Quality Assurance Assessment (AQAA). This is a self-assessment document that the manager has completed to tell us how well outcomes are being met for the people who stay here. We have also looked at any other information we have received, such as events or changes that the service has told us about. These are called notifications and it is important that the services keeps us up-to-date about anything that affect the wellbeing of people while they are staying here. We have looked at any comments and complaints about the service and how the provider has managed these. We spoke with the manager about previous requirements from the last inspection. The manager was able to confirm how these have been addressed. What has this told us about the service? Lindisfarne sent us the Annual Quality Assurance Assessment (AQAA) when we asked for it. It gave us all the information we asked for. The AQAA shows how the home has continued to improve since the last key inspection. Improvements to the service include changes to the welcome pack for new residents. This now includes better information about the homes complaints policy and details of who their key worker staff will be. Also, the chef and the activities staff now meet with each new resident to talk about their likes and dislikes. The manager said, This is a good way of meeting a new resident and finding out a bit about them. The home continues to improve its communication with residents and their families. For example the home now produces a quarterly newsletter, and the activities staff provide information leaflets for residents about forthcoming activities and events. The home has also provided new plasma screen televisions and more musical DVDs, following suggestions by residents. The garden has been made more enclosed for the private use of residents, and potting tubs have been bought for those residents who would like to be involved in gardening. (The home is also considering a potting shed for residents to work in.) The home now has themed corridors and memory boxes outside rooms. These are good ways of helping people to find their way around. Door frames have been painted in contrasting colours for the benefit of people with low vision. It is very good that the home has continued to be awarded a 5* rating for Food Safety by the Environmental Health agency. The AQAA shows that all staff have now achieved a national care qualification (called NVQ level 2 or 3) and are enrolling themselves onto more training courses. The Annual Service Review Page 4 of 6 manager said, It is a credit to the staff that they want to learn and give good care. The AQAA shows that the home plans to continue to personalise its service to meet the individual preferences and needs of each resident. For example it plans to provide more information to each person about their rights. It plans to make sure that there is a life story and memory box for each person with a dementia care needs, so that staff can support their individuality as a person. There are plans for more training for staff, and training for senior staff to help them to take a supervisory role. The home has dealt with three complaints and one safeguarding adults alert in the past year. Lindisfarne feels that is does well at dealing with comments or concerns. The home has shown us that it has taken action to make things better. What are we going to do as a result of this annual service review? We will do a key inspection of Lindisfarne by 12th November 2010. However we can inspect the home at any time if we have concerns about the quality of the service or the safety of the people who live here. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
