Care Home: Lindisfarne Care Home Ltd

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What the care home does well The home sent us their annual quality asssurance assessment (AQAA) when we asked for it. It was clear and detailed and gave us all the information we asked for. The home has recognised quality assurance monitoring systems in place and actively seeks the views and opinions of people who use the service. As part of this process the home sends out annual survey questionnaires and acts on the results. There is a clear complaints procedure and feedback from people indicates that they know who to contact if they have any concerns about the standard of service provided. All the information we have shows that the people who live at the home are looked after well and their needs are met. People are treated with respect and their privacy and dignity is maintained. There are good, safe procedures in place to make sure people receive the healthcare support they need. The care plans include all the information the staff need to help them support people, inaccordance with the individual`s wishes. The information in the plans gives a clear picture of the person, their likes and dislikes, their approach to life and how the home can best support them. The manager and the staff do all they can to make sure people live dignified lives, free of worry. It was clear that everyone`s personal choices are respected and supported. People are supported to meet their own cultural, social and spiritual needs and we saw evidence to show that the staff respect the wishes of each person and their family. The home works hard to make sure people are able to lead interesting, fulfilling and active lives. People go out to places such as restaurants and the canal boat day trips are very popular. There are also activities in the home such as exercise sessions and musical instrument playing; both of these are led by people from outside the home. The activities coordinator also arranges regular quizzes and other games as well as crafts such as card making and producing displays for special events such as Easter. The home is very attractive, well decorated and furnished and is kept beautifully fresh and clean. There are comfortable lounge and dining areas and the bedrooms reflect people`s personal taste. There are seating areas outside for people to enjoy when the weather is good enough. The staff are well trained and the manager has just introduced a new system of monthly update training, with one or two different subjects being covered each month. All the staff are expected to attend this training, in order to keep up their skills and knowledge. Many of the staff have recently completed palliative care training and just over half of the staff have achieved a National Vocational Qualification in care. The people we spoke with, and their relatives, all said they are very satisfied with the care and support they receive. There are plenty of staff on duty and the atmosphere is warm, friendly and welcoming. People said they enjoy their meals and the lunchtime meal on the day of our visit looked very appetising and was attractively presented. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. We considered all the information we have about the service, including the comments people made during our site visit. Our judgement is that Lindisfarne is still providing an excellent service. What the care home could do better: The home should continue to encourage more staff to complete an NVQ award, in order to have a well qualified staff team. Random inspection report Care homes for older people Name: Address: Lindisfarne Care Home Ltd Bridgehouse Lane Haworth Keighley West Yorkshire BD22 8QE three star excellent service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Liz Cuddington Date: 1 6 0 4 2 0 1 0 Information about the care home Name of care home: Address: Lindisfarne Care Home Ltd Bridgehouse Lane Haworth Keighley West Yorkshire BD22 8QE 01535645206 01535648001 lindisfarnecare@aol.com Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Mrs Jayne Ricci Type of registration: Number of places registered: Conditions of registration: Category(ies) : Lindisfarne Care Home Ltd care home 30 Number of places (if applicable): Under 65 Over 65 0 30 0 dementia old age, not falling within any other category physical disability Conditions of registration: 0 0 1 The maximum number of service users who can be accommodated is: 30 The registered person may provide the following category of service only: Care home only - Code PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - Code OP, maximun number of places 30 Dementia Code DE, maximum number of places 6 Physical disability - Code PD, maximum number of places 1 Date of last inspection Care Homes for Older People Page 2 of 9 Brief description of the care home Lindisfarne is a converted extended property situated in the village of Haworth, and is close to local facilities. The home was first registered in 1993 and provides residential and personal care, without nursing, for men and women over the age of 65. Accommodation is provided in a combination of single and twin rooms; the majority of the single rooms have en-suite facilities. Communal areas of the house consist of a lounge, two dining rooms and a large conservatory on the ground floor; a further lounge on the first floor is used as a quiet room. The home is situated in its own grounds with car parking to the front and side of the building. There is a level area at the front of the home where residents can sit out. Care Homes for Older People Page 3 of 9 What we found: We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service One inspector made an unannounced visit to the home. During the visit we talked to people living in the home and their relatives, the staff and the manager about their experiences of living and working at Lindisfarne. Information provided by the manager on the 16/04/10 indicated that the current weekly fee for the home is from four hundred and fifty pounds per week. Additional costs include toiletries, hairdressing, holidays, some leisure activities and personal items. What the care home does well: The home sent us their annual quality asssurance assessment (AQAA) when we asked for it. It was clear and detailed and gave us all the information we asked for. The home has recognised quality assurance monitoring systems in place and actively seeks the views and opinions of people who use the service. As part of this process the home sends out annual survey questionnaires and acts on the results. There is a clear complaints procedure and feedback from people indicates that they know who to contact if they have any concerns about the standard of service provided. All the information we have shows that the people who live at the home are looked after well and their needs are met. People are treated with respect and their privacy and dignity is maintained. There are good, safe procedures in place to make sure people receive the healthcare support they need. The care plans include all the information the staff need to help them support people, in Care Homes for Older People Page 4 of 9 accordance with the individuals wishes. The information in the plans gives a clear picture of the person, their likes and dislikes, their approach to life and how the home can best support them. The manager and the staff do all they can to make sure people live dignified lives, free of worry. It was clear that everyones personal choices are respected and supported. People are supported to meet their own cultural, social and spiritual needs and we saw evidence to show that the staff respect the wishes of each person and their family. The home works hard to make sure people are able to lead interesting, fulfilling and active lives. People go out to places such as restaurants and the canal boat day trips are very popular. There are also activities in the home such as exercise sessions and musical instrument playing; both of these are led by people from outside the home. The activities coordinator also arranges regular quizzes and other games as well as crafts such as card making and producing displays for special events such as Easter. The home is very attractive, well decorated and furnished and is kept beautifully fresh and clean. There are comfortable lounge and dining areas and the bedrooms reflect peoples personal taste. There are seating areas outside for people to enjoy when the weather is good enough. The staff are well trained and the manager has just introduced a new system of monthly update training, with one or two different subjects being covered each month. All the staff are expected to attend this training, in order to keep up their skills and knowledge. Many of the staff have recently completed palliative care training and just over half of the staff have achieved a National Vocational Qualification in care. The people we spoke with, and their relatives, all said they are very satisfied with the care and support they receive. There are plenty of staff on duty and the atmosphere is warm, friendly and welcoming. People said they enjoy their meals and the lunchtime meal on the day of our visit looked very appetising and was attractively presented. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. We considered all the information we have about the service, including the comments people made during our site visit. Our judgement is that Lindisfarne is still providing an excellent service. What they could do better: The home should continue to encourage more staff to complete an NVQ award, in order to have a well qualified staff team. Care Homes for Older People Page 5 of 9 If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 6 of 9 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 7 of 9 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 8 of 9 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. 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