Latest Inspection
This is the latest available inspection report for this service, carried out on 11th January 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Lowgate Care Home.
Annual service review
Name of Service: Lowgate Care Home The quality rating for this care home is: The rating was made on: two star good service 1 7 0 2 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Mary Blake Date of this annual service review: 1 0 1 2 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Lowgate Hexham Northumberland NE46 2NN 01434605316 01434602959 lowgate@roseberrycarecentres.co.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: Roseberry Care Centres GB Ltd Number of places (if applicable): Under 65 Over 65 0 0 5 42 The maximum number of service users who can be accommodated is: 42 The registered person may provide the following category of care only: Care Home with Nursing - Code N To service users of the following gender: Either Whose primary care needs on admission to the Home are within the following categories: Old Age, not falling within any other category, Code OP - maximum number of places 42 Dementia Code DE, maximum number of places 5 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Lowgate is situated on the outskirts of Hexham on the way to Allendale. It is a purpose built, single storey building, providing nursing and residential care to older people. There are 42 single bedrooms, 18 of which have ensuite facilities. There are additional bathing, shower and toilet facilities located around the home. As well as their bedrooms, residents have access to a large lounge and dining room.
Annual Service Review Page 2 of 6 1 7 0 2 2 0 0 9 The home sits in its own grounds and there is plenty of space for parking. Fees for the home are bronze residential £366.77 per week, silver residential £419.08 and nursing £417.57. People who may wish to move into the home can find out about the services they might expect from the service user guide. Copies of the Commission for Social Care Inspection reports are also available, and displayed, in the home. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? The home sent us information this included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. Have your say surveys from people who use the service, staff and supporting health professionals. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. Surveys were sent out and good responses were received, six service users and five staff surveys were returned. Comments from people who use the service about what the home does well included staff are friendly the home is clean I am happy nice staff well looked after homely friendly clean very accessible for relatives very amenable to needs meals cleanliness I am happy here quite satisfied. What the home could do better answer bell faster food hotter a few more entertainers. Staff commented on what the home does well residents always well cared for attention is given to their nutritional needs with anyone needing assistance receiving as much time and attention as required activities and outings for residents are well thought out and planned so they are tailored to meet the individual residents abilities and interests care communication cleanliness staff training all the staff work well together as a team excellent training there is always training available and new courses to be doing the activities coordinator always has something planned for the Annual Service Review Page 4 of 6 residents lots of activities and trips and events planned, which all residents enjoy there is a lot of support from the manager with everything there is always training days available which I find very beneficial I feel that the support given by the management is really good and are very approachable. What the home could do better provide more choice in menus provide a smoking room for residents. The home has informed CQC of any events that have happened since our last key inspection but there have been no cause for concern. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by February 2012. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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