Latest Inspection
This is the latest available inspection report for this service, carried out on 9th November 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Manor Mews.
Annual service review
Name of Service: Manor Mews The quality rating for this care home is: The rating was made on: two star good service 0 7 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Teresa Anderson Date of this annual service review: 0 5 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Manor Mews Cowick Lane Exeter Devon EX2 9JG 01392438048 Telephone number: Fax number: Email address: Provider web address:
sally.cross@talktalk.net Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Mrs Sally Ann Cross Number of places (if applicable): Under 65 Over 65 10 0 On the termination of the placement of either of the named service users, the registered person will notify the Commission in writing and the particulars and conditions of this registration will revert to those held earlier The maximum number of persons accommodated at the home, including the named service users, will remain at 10 To permit two named persons outside the categories of registration being over the age of 65 to remain in the home Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Manor Mews provides accommodation and care for up to ten adults who have a learning disability. The majority of people who live at the home have lived here for over 10 years. The home is situated close to the town centre. Bus stops are close by giving easy access to the city and surrounding areas. The owner lives on site and provides transport for outings and when needed. The home is a detached Georgian
Annual Service Review Page 2 of 6 0 7 1 0 2 0 0 8 style property that stands in large well maintained gardens. The building is decorated in a homely manner with contemporary furniture and fittings. Information about this home, including reports, is available direct from the home. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: The Annual Quality Assurance Assessment (AQQA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gives us some numerical information about the service. Information we have about how the service has managed any complaints or safeguarding referrals. What the service has told us about things that have happened in the service. These are called notifications and are a legal requirement. The previous key inspection and the results of any visits we have made to the service in the last 12 months. Relevant information from other organisations and what other people have told us about this service. What has this told us about the service? The home sent us their AQAA when we asked for it. It was clear and gave us all the information we asked for. The AQAA told us how this service finds out peoples views about the service provided. Surveys are completed by people using the service (where they are able), by family, supporters and by health and social care staff. It also told us how the home and staff address the six strands of diversity. It told us that the people living at Manor Mews have changing needs. It told us how these needs are being managed. For example people see specialist healthcare professionals and have specialist equipment. It told us that the home asks for advise about peoples changing physical needs from the district nurse and doctor. It also told us that people continue to have their health and welfare monitored through appointments with for example the dentist, chiropidist, optician and psychiatrist. In addition staff have received additional training to help them understand peoples needs. This training supplements the mandatory training given and the yearly updated safeguarding training that staff receive. Staff are also encouraged to study for a National Vocational Qualification in care. The AQAA also told us that because people have changing needs, that changes have been made to how peoples social needs are met. For example some people now partake in more in house activities. The garden has been landscaped and levelled in places so that people who have mobility problems can use it. Other people continue to Annual Service Review Page 4 of 6 attend clubs and activities outside the home and the home has employed a part time enabler to help people access community facilities. 5 people who live here now attend a farm each week where activities include working with animals, weaving and doing pottery. People are also offered weekly sessions of drama therapy, reflexology and music therapy. This home has not received any complaints and neither has the commission. We have not received any information from other people or agencies relating to this service. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by October 2010. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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