Latest Inspection
This is the latest available inspection report for this service, carried out on 14th October 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Manor Park Grove, 5.
Annual service review
Name of Service: Manor Park Grove, 5 The quality rating for this care home is: The rating was made on: two star good service 1 6 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Amanda Lyndon Date of this annual service review: 1 4 1 0 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service
Address of service: Manor Park Grove, 5 Northfield Birmingham West Midlands B31 5ER 01212491915 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Friendship Care and Housing Association Number of places (if applicable): Under 65 Over 65 4 0 The maximum number of service users who can be accommodated is: 4 The registered person may provide the following category of service only: Care Home Only (Code PC); To service users of the following gender: Either; Whose primary care needs on admission to the home are within the following categories: Learning Disability (LD) 4 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 5 Manor Park Grove is registered to provide residential care for up to four younger adults who have a learning disability. It is situated close to Rubery town centre and locally there is the leisure and dining facilities at Great Park. Bus routes are within close walking distance. The home has off road parking facilities for two cars and there is also plenty of on street parking available. The home is a bungalow located in a cul de sac. Each person is provided with a single
Annual Service Review Page 2 of 7 1 6 1 0 2 0 0 8 bedroom that they can furnish and decorate according to their own choices. There is a large bathroom with assisted bathing facilities and a separate shower room with a level access shower for people who may have mobility difficulties. In addition to a through lounge and dining area, there is a kitchen, laundry room and small office. To the rear of the home is a pleasant garden. Copies of our reports about the home are available in the home on request. Up to date details about the weekly fee to live at 5 Manor Park Grove is available from the home. Items such as transport, toiletries, activities and holidays are not included within this fee. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for since the last key inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. What the service has told us about things that have happened in the service. These are called notifications and are a legal requirement. The previous key inspection. Since our last visit to the home we have not received any complaints about this service. What has this told us about the service? We looked at the information in the AQAA and found that this was clear and gave us all the information we asked for. From this our judgement is that the home is still providing a good service, and that they know what further improvements they need to make. The home told us that there are opportunities for people living at the home and other people important to them to put forward their views and suggestions about the service provided. Surveys are sent out to people who have an interest in the home each year. They have recently introduced group meetings involving people living at the home, and are currently assessing the effectiveness of these. This is so that people can be confident that any requests put forward are acted upon and so people are involved in the running of the home. They gave us examples of changes introduced in response to suggestions made by people living at the home. This included ways in which to involve people living at the home in recruiting new staff, and the delivery of a talking newspaper for people to enjoy. People are encouraged to choose how they spend their time and there are no set routines at the home. They told us that people access leisure activities within the local community so that they have the opportunity to meet with people outside of the home. The staff are supporting one person to enrol on an adult literacy course at college, and people are putting forward their suggestions about what type of holiday to take this year. They told us that people are encouraged to develop their personal skills and the staff are supporting one person who likes to plan and prepare their own meals. They told us that improvements had been made to the building so that people are provided with a comfortable place to live. A number of areas of the home had recently Annual Service Review Page 4 of 7 been redecorated, and new seating and flooring for the lounge was planned. People are encouraged to personalise their rooms, so that they are comfortable in their surroundings. We sent five surveys to people living at the home and people important to them, and five surveys to staff members. We received comments from two people living at the home, two people important to them and four staff members. Comments were positive about the service provided and included Staff do their jobs well. They work hard and help us. I am happy living at number 5 I have nothing to complain about. I can talk to people if I have a problem or need help with things. Service is very person centred and responds to service users requests. The service encourages people to make choices for themselves and supports them to do this. We received two separate comments about the home needing to recruit more permanent staff and more male staff members. This is so that support could be provided by a person of the same gender if requested. The home told us that during the past twelve months they had experienced difficulties recruiting into vacant staff posts. Agency staff had been used to cover care shifts in order to ensure that there were enough staff available to provide support for people living at the home. In the absence of care workers, deputy managers had taken over a key working role, so that all people had a designated staff member who they could talk to if they wished. A recent recruitment drive has had a positive outcome, and they told us that the staffing situation is now improving. New staff have recently been recruited and staff who had been on periods of extended leave had returned to work. This should promote continuity of care for the people living at the home. One staff member who completed a survey said The home provides training in all relevant areas. They told us that comprehensive training is given to new staff members so that they should have the skills and knowledge to work in a competent manner. In addition staff had received recent training in health and safety matters and the Mental Capacity Act. A number of staff had achieved a nationally recognised care qualification (NVQ 2) and other staff were working towards this. This should mean that they have the necessary skills and knowledge to provide a good standard of care for people living at the home. People told us that they knew who to speak to if they wanted to make a complaint, and that they felt confident to do this. There have not been any complaints about the service provided at the home within the past twelve months. Staff had received training about the protection of vulnerable adults, and had made two safeguarding referrals to social services within the past twelve months. This should mean that people are protected from harm. We are waiting to hear the outcome of one of these referrals. The home told us that they are exploring alternative appointee arrangements for the personal finances of people living at the home, in order to
Annual Service Review Page 5 of 7 safeguard all involved. The home continues to let us know about things that have happened there. These are things that may affect the health or welfare of people living at the home. They told us that on one occasion there had been a medication error which had resulted in a person not receiving their morning medication. They sought medical advice about this as soon as the error was identified, in order to ensure that the person suffered no ill effects as a result of this. The home works well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 16th October 2011. However we can inspect the service at any time if we have concerns about the quality of the service, or the safety of the people using the service. Annual Service Review Page 6 of 7 Reader Information
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