Latest Inspection
This is the latest available inspection report for this service, carried out on 20th November 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Mansard House.
Annual service review
Name of Service: Mansard House The quality rating for this care home is: The rating was made on: two star good service 2 8 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Felicity Lacey Date of this annual service review: 1 9 1 0 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service
Address of service: 28 Watling Street Road Fulwood Preston PR2 8DY 01772774219 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability mental disorder, excluding learning disability or dementia Conditions of registration: Potensial Limited Number of places (if applicable): Under 65 Over 65 10 10 0 0 The registered person may provide the following category of service only: Care Home only Code PC To service users of the following gender: Either Whose primary care needs on admission to the Home are within the following category: Learning Disability, Code LD - maximum number of places 10. Mental disorder, code MD - maximum number of places 10. Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: The service is now registered to provide personal care to people with mental health issues, and continues to be registered to provide services for people with a learning disability. 2 8 1 0 2 0 0 8 Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Mansard House is owned by Potensial, a company which provides a range of services for people with a learning disability or with Mental health issues. Mansard House is registered to provide accommodation and support for up to ten people over the age of
Annual Service Review Page 2 of 7 18 years. The house is located on the outskirts of the city of Preston and is well served by public transport. There are a range of amenities and facilities close by including Preston College, a library, banks and shops. The premises consist of a large detached property with a garden and parking to the rear. The appearance of the house is in keeping with the local area. The accommodation is arranged over three floors and is domestic in character. Each bedroom is equipped with en suite facilities. The third floor is a self contained three bedroom flat with its own cooking facilities. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included; The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and by staff. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection report. Relevant information from other organisations. What other people have told us about the service. Information from any visits we have made to the service. What has this told us about the service? The care home sent their AQAA when we asked for it. It gave all of the information required. We looked at the information in the AQAA and our judgement is that the home is still providing a good service. The surveys received from people who live at Mansard House were positive about all aspects of the support provided. People indicated they felt they had enough information to make a decision about moving to Mansard House, that they were in control of their daily lives and knew who to speak with if they were not happy. People felt that staff treated them well and listen and act on what was said. Their comments included: The staff keep me safe. I would like more activities. The home does everything well. The AQAA indicates that there have been changes to the way staffing is arranged following consultation with people who use the service. This enables support to be provided to help people build up independence skills and take on more responsibility. The staff are responsive to the needs of the individual with regard to race, culture, religion, age, disability, gender and sexual orientation. The service has a number of policies which promote and protect the rights of people living and working at Mansard Annual Service Review Page 4 of 7 House, these include, Anti Bullying Policy, Anti Racial Harassment Policy and Sexuality Policy. There are plans for staff to attend formal training sessions about Equality and Diversity. All people at the service are encouraged to follow their own interests and activities. Some people attend a local college and study a range of subjects including, Maths, English, Arts and Crafts. Another person is attending a Photography course. Improvements to the admission process include the involvement of people living at the service in the decision making process. People come to live at Mansard House initially on a 12 week trial period and at the end of this time the people living at Mansard House and the staff are consulted about how the person fits into the service. The Statement of Purpose has been updated clearly stating the objectives and philosophy of the service. The staff understand the importance of promoting the rights of the people who live at Mansard House. People are supported to make their own decisions and plan how to achieve their own goals and aspirations. The people living at Mansard House are supported to maintain and develop independence in personal care and to manage their own health care. Each person has a health action plan. Staff have access to training to help support people with their health needs this includes, Diabetes Awareness, Epilepsy Awareness and Mental Health. All staff complete an induction which includes in house training booklets which cover a range of topics including Infection Control, Abuse Awareness, The Mental Capacity Act and Stress in the Workplace. The service has a complaints policy. The Area Manager carries out regular monitoring visits to the home and talks with the people living at the service. In this way people are given a regular opportunity to give their views and raise any concern. There have been six recorded complaints over the past 12 months which have been investigated using the company complaints procedure. The house is safe and well maintained. There are a variety of communal areas and a garden which can be used by the people living at the service. The decor is modern and reflective of the tastes of the young people. The staff at the service have received training which has included additional training to meet the needs of the people at Mansard House. The home is now registered to provide personal care for people with a learning disability and/or mental health issues. The staff are expected to undertake National Vocational Qualifications in Care which is the recommended qualification for people working in social care. Three staff have completed their NVQ, and the other staff are working towards gaining this formal qualification. The registered manager of the service has been absent for a lengthy period and the company is now in the process of recruiting a replacement. During this time the home has been effectively managed by the deputy manager and with additional support from the companys area manager.
Annual Service Review Page 5 of 7 The AQAA details plans for future improvements which include involving people who live at the service in recruitment, reviewing the policies and procedures of the service and looking at ways of making these more accessible. What are we going to do as a result of this annual service review? We will continue to monitor information about this service. We can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 6 of 7 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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