Care Home: Mansfield Road Short Stay Unit

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Annual service review Name of Service: Mansfield Road Short Stay Unit The quality rating for this care home is: The rating was made on: two star good service 2 2 1 1 2 0 0 7 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Jacqueline Riley Date of this annual service review: 0 7 0 1 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service Address of service: 29a Mansfield Road Blackpool Lancashire FY3 7HZ 01253477666 Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Blackpool Borough Council Number of places (if applicable): Under 65 Over 65 4 0 The registered person may provide the following category of service only: Care Home only - Code PC To Service Users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Learning Disability - Code LD The maximum number of Service Users who can be accommodated is: 4 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Mansfield Road is a purpose built home situated in a residential area and within reach of local amenities and shops. The home can provide accommodation for a maximum of 4 adults who have a learning disability and require respite care (short stay). The period of stay depends on the needs of the individual resident and their relatives. The accommodation consists of two single bedrooms on the first floor and a single bedroom on the ground floor, all of which have en-suite toilet and bathing. There is also a selfcontained flat on the ground floor, which can be used for an emergency placement and also to build up skills of service users who wish to return to living independently in the community. In some cases the support given to the service user accommodated in the 2 2 1 1 2 0 0 7 Annual Service Review Page 2 of 6 flat may be from the external agency used by that person. There is also a large lounge, kitchen-dining room and a separate toilet on the ground floor. The home does not have a passenger lift; therefore this is a consideration when assessing the suitability of possible service users. The information contained in the homes Statement of Purpose/ Service User Guide is included in the information provided to prospective service users and their families. This written information explains the care service that is offered, information about management and staff and what the person can expect if they decide to use the service. Information we received prior to the review showed that the fees for an over night stay were £12. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? The annual service review for Mansfield Road Respite Unit included the following: The last key inspection was undertaken on 24th November 2007, when it received a quality rating of 2*. The home was asked to complete an Annual Quality Assurance Assessment (AQAA) by us. The AQAA is a self assessment and data set, which providers are asked to complete each year and is one of the main ways that we obtain information about how they are meeting outcomes for people using their service. Completion of the AQAA gives providers the opportunity to tell us about their service and how well they think they are performing. The information given allows us to develop a picture of the service being provided and target our inspection activity. Surveys were returned to us by people using the service, providing us with their views about how well the home is doing. We did not receive any comments from staff members. We take into account what the home has told us about things that have happened in the previous twelve months, these are called notifications and are a legal requirement. We look at how the service manages complaints. We also take into account information received from organisations since the last inspection. What has this told us about the service? The manager of the home returned the AQAA to us when we asked for it. The information provided was clear and showed how they were meeting the expectations and outcomes for people using the service. They told us they have developed a service user forum, using the skills of various forum network links to enable people using the service to have a say in how it is run and influence future development, so that it is tailored to meet the needs of people using the respite unit. Comments we received told us people usually have the choice in what they choose to do on a daily basis. In order to provide more continuity in how people receive care they have introduced link workers who provide a positive link with the person and their family or representative so that their individual needs and choices can be clearly identified and met where possible. Comments we received from surveys included, We are well cared for, the staff have lots of patience and time for people. They told us they have developed the staff recruitment programme to include people using the service on the interview panel, so they have a say in who is employed to care for them. The service uses various agencies to provide support and advice to people who are involved in the interview stage so that they are fully supported. Annual Service Review Page 4 of 6 They say they are using a range of support services in caring for people using the service who have more complex physical and emotional needs. They told us there has been an increase in emergency placements, which in some cases has resulted in changes having to be made from time to time to pre arranged respite placements, having the potential to impact on the resources available to them. In order to meet the requirements of the Mental Capacity Act 2005, the service is providing all staff with training which supports them in making choices and decisions which are in the best interests of people who use the service. Where peoples choices may deprive them of their liberty in their best interest, the service would carry out a full risk assessment and monitor the situation within guidelines so people are protected. Staff training is taken seriously and they gave us evidence of staff having received training in British Sign language to aid communication with people. Mental Capacity Training, Safeguarding people and training in policies and procedures to ensure the equality and diversity needs of people using the service are met, so that they are not disadvantaged. The information we received told us people are protected by way of the homes complaints and safeguarding procedures. Information provided to people using the service and their families or representatives include access to making complaints and comments. Surveys we received told us people know how to make complaints and feel supported. They told us staff receive training in safeguarding procedures so people are protected. There have been no complaints or issues around safeguarding recorded or received by the Care Quality Commission in the past twelve months. What are we going to do as a result of this annual service review? The Care Quality Commission will continue to monitor information about this service and will carry out an inspection when required. 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