Latest Inspection
This is the latest available inspection report for this service, carried out on 3rd July 2009. CQC found this care home to be providing an Good service.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Maple Lodge.
Annual service review
Name of Service: Maple Lodge The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Debbie Corcoran Date of this annual service review: 0 3 0 7 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Arncliffe Road Halewood Liverpool Merseyside L25 9PA 01514481621 01514480713 maple.lodge@schealthcare.co.uk www.schealthcare.co.uk Exceler Healthcare Services Limited Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: Number of places (if applicable): Under 65 Over 65 24 0 20 25 A maximum of 45 service users may be accommodated. Service Users in the DE category can only be in the age range 55 years and over. Service users to include up to 25 OP, and up to 24 DE and up to 20 DE(E). The service may admit one named service user under pensionable age. The Service should employ a suitably qualified and experienced manager who is registered with the CSCI. Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Maple Lodge is a large, single storey building located in the Halewood area of Liverpool. It is close to local shops and has good links to motorways and buses. The home is approximately 3 miles from the city centre. The home is registered for 24
Annual Service Review Page 2 of 6 people with dementia and 25 people who are elderly. Within the home, there are two units, each looking after people with different care needs. The units have security locks to ensure the safety of those who live there. The home is easily accessible from the front and back of the building and has plenty of car parking spaces. There is suitable access for people using wheelchairs. Garden areas are located to the front and rear of the home and a small communal garden in a central courtyard and accessed from the main building. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included; - The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. - Information we have about how the service has managed any complaints. - What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. - The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. - Relevant information from other organisations. - What other people have told us about the service. What has this told us about the service? The providers assessment (AQAA) has informed us that there have been developments to the service over the past 12 months. These include; We have continued to maintain good working relashionships with visiting proffessionals and agencies. Development of staff awareness has continued in line with changes in legislation. Southern cross has linked with Action on Elder Abuse and staff have actively taken part in raising funds for Action on Elder Abuse. Raised staff awareness of residents welfare and provided training in Safeguarding of adults and Deprevation of liberty. Recruitment of an activities co ordinator, recruited staff with desirable skills. We have linked with sister homes for the advantages of using a vehicle and shared entertainment that also expands the clients social interactions. Continual monitoring through audits and statistics has ensured that good established standards have been maintained. Our open door policy has allowed individuals to discuss concerns as and when they arise. This has resulted in minimal complaints being received and the late night surgeries has enabled extra contact for relatives who can not visit during the day. A garden has been developed for the residential unit. Sensory equipment has been purchased for residents on both EMI and residential. Maintain good staffing levels with zero agency use. Higher ratio of staff working towards NVQ 2 & 3. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. After reviewing the afore mentioned information we have concluded that the service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? Annual Service Review Page 4 of 6 We will continue with our inspection plan for this service. We will carry out a key inspection which will include a site visit to the home by 24/06/2010. We can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using it. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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