Latest Inspection
This is the latest available inspection report for this service, carried out on 4th January 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for May Terrace.
Annual service review
Name of Service: May Terrace The quality rating for this care home is: The rating was made on: two star good service 1 9 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Wendy Baines Date of this annual service review: 1 6 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 24 May Terrace Lipson Plymouth Devon PL4 8PP 01752668139 01752668139 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Age Range 18 - 60 years May Terrace Limited Number of places (if applicable): Under 65 Over 65 5 0 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service May Terrace is a care home providing personal care and accommodation for five people with a learning disability. The service is aimed at people with a mild to moderate learning disability who wish to develop their skills and confidence, usually prior to living independently. The home is privately owned by May Terrace Limited and the Registered Manager is John Jobling. The fee levels are between 343 Pounds and 381 Pounds per week although these may vary depending on the individual needs of the people who live in the home. Information about the home and copies of inspection reports can be obtained from the Registered Manager. None 1 9 1 1 2 0 0 8 Annual Service Review Page 2 of 6 The home was opened in 1992 and is a two-storey mid-terraced house situated in the residential area of Lipson, Plymouth. It is close to local shops and amenities, including the city centre, and public transport such as buses, trains and taxis, is easily available. All the bedrooms are single, with four on the first floor and one on the ground floor. Bedrooms contain wash hand basins and there is one bathroom and a separate toilet on the 1st floor. There are lounge and dining rooms on the ground floor, as well as a domestic kitchen. The home has a small courtyard at the rear of the property and all areas are accessible to the people who live in the home. There is no dedicated parking for the home, although on street parking is available nearby. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: - The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. - Surveys returned to us by people using the service and from other people with an interest in the service. - Information we have about how the service has managed complaints. - What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. - The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. - Relevant information from other organisations. - What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment ( AQAA ) when we asked for it. We looked at the information in the AQAA and our judgment is that the home is still providing a good service and that they know what further improvements they need to make. The AQAA told us that improvements have been made in the way the home plans the care that people receive. The documents called care plans are now written in a more person centered way so that they can really involve the individual in this process. The home has also developed the contact they have with services that provide housing and supportive living schemes. This is to ensure that they can support people who may express a wish to move into a more independent setting. The AQAA also stated that the service continues to provide a consistent staff team who are able to meet peoples needs and support them to live independent and meaningful lives. We received three surveys from people who currently live at May Terrace. Staff Annual Service Review Page 4 of 6 working in the home had supported people to complete and return this information. People said in the surveys that they are able to choose what to do during the day, evenings and weekends, they know how to make a complaint, and are treated well by the staff. The home continues to let us know about things that have happened since our last inspection and they have shown that they have managed issues well. The Commission has not received any complaints about this service since the last key inspection. What are we going to do as a result of this annual service review? The last key Inspection of this service took place on the 19th November 2008. At the time the service was rated as two star, which means that people receive a good quality service. This Annual service review has not changed our opinion of the service. We will continue with our inspection plan for this service, however, we can inspect at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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