Latest Inspection
This is the latest available inspection report for this service, carried out on 22nd March 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Mayo House.
Annual service review
Name of Service: Mayo House The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Elaine Barber Date of this annual service review: 1 1 0 2 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: Lodge Road Yate South Glos BS37 7LE 01179709300 Telephone number: Fax number: Email address: Provider web address:
admin@aspectsandmilestones.org.uk Aspects and Milestones Trust Name of registered provider(s): Conditions of registration: Category(ies) : learning disability learning disability Number of places (if applicable): Under 65 Over 65 6 7 0 0 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Mayo House was registered with the Commission for Social Care Inspection in 2006. The home is operated by Aspects and Milestones Trust a `not for profit? charitable Trust. The home is purpose built and the accommodation is of a high standard. Each individual has a small independent living area, which comprises of a sleeping, lounge and kitchen area. Each individual has their own bathroom with bathing and showering facilities. This promotes independence and rights of privacy and choice. Additional communal accommodation is available for peoples use. Accommodation is also available should friends or relatives wish to stay over. The home is located within the residential area of Yate and blends in well with the local community. It is within close proximity to good transport links such as public transport and the M5 and M5 motorways. The home is able to accommodate six people with learning disabilities aged 18-65. The fees charged at the last inspection were 2076.65 pounds per week. Annual Service Review Page 2 of 6 Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last inspection or annual service review. This included: * The annual quality assurance assessment (AQAA) was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people who use the service. It also gave some numerical information about the service. * Information we have about how the service has managed any complaints. * Surveys that we have received from people who use the service. * What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. * The previous key inspection on 27th March 2008. * The last annual service review on 24th March 2009. * Relevant information from other organisations. * What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. They told us what they do well: We have a well established culture of respecting and valuing individuals, reflected in the development of person centred plans, planning teams, individual activities and approaches. Service users are proactively supported with regards to new opportunities and maximising independence. There is a commitment to inclusion demonstrated in the type of activities people pursue. Staff are committed to development. We are good at supporting team members when things are stressful. We work co-operatively with both family members and health and social care professionals. Support service users with learning disabilities and complex need and additional mental and physical health issues. They gave us information about improvements in the last twelve months: Have a greater understanding of the needs of the service users and how to meet these in paticular when service users are distressed using positive behaviour Annual Service Review Page 4 of 6 approaches. Built positive relationships with families and health professionals involved with the people we support. Improved systems and developed Health Action Plans and supported people to access more community based activities. Been more involved with local community and taken part in a five aside charity football match. The whole team have developed and have more confidence in running the shifts and organising service users days. The service user guide and statement of purpose have been re written to reflect the change in our service. They also told us what they could do better: Ensure all staff continue to develop further knowledge of needs of service users. We received survey forms from four people who lived in the home. They had completed them with help from a member of staff. Three people told us that they had been asked if they wanted to move into the home. They all said that they had been given enough information to decide whether it was the right place for them. They said that they made decisions about what they did each day and could do what they wanted during the day and evening. Three people said that they could do what they wanted at weekends. One person said that there were not always enough staff on duty at weekends to take them on day trips and these had to be planned ahead. They all knew who to talk to if they were not happy and they knew how to make a complaint. They said that the home was always fresh and clean, the staff treated them well and the staff listened to them and acted upon what they said. We asked people what the home does well. They told us: Staff do well supporting my illness they do very well. Keep my own flat clean. Varied activities. The staff worked well. We asked people what the home could do better. Comments included: Help me find more friends. Nothing. Sometimes the noise can make me unhappy. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. We looked at the information in the AQAA and the surveys and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. What are we going to do as a result of this annual service review? We are not going to change our inspection plan. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people who use the service. Annual Service Review Page 5 of 6 Reader Information
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