Latest Inspection
This is the latest available inspection report for this service, carried out on 3rd December 2009. CQC found this care home to be providing an Good service.
The inspector found there to be outstanding requirements from the previous inspection report but made no statutory requirements on the home.
For extracts, read the latest CQC inspection for Mersey Parks.
What the care home does well Detailed assessments are undertaken on all service users to ensure that the home can meet their needs. These form the basis for the care plans which are also comprehensive and informative. All areas of the home are clean and it is evident that every effort is made to provide a warm and homely place for service users. Staff are provided in sufficient numbers and are well trained. Medications are handled safely and stored securely. Record keeping is organised and information is readily available. What the care home could do better: The activities programme should reflect the wishes and abilities of the service users and be sufficient varied to ensure that all service users are offered stimulating and meaningfull activities. Training in how to deal with concerns and complaints should be given to all staff. The staffing levels in all houses should now be reviewed and, where necessary, changed to meet the needs of the service users to ensure that they are supported and supervised to ensure their protection. An application to register the manager should be submitted to the CQC. Random inspection report
Care homes for older people
Name: Address: Mersey Parks 99 Mill Street Liverpool Merseyside L8 5XW two star good service 24/09/2009 The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Janet Marshall Date: 0 3 1 2 2 0 0 9 Information about the care home
Name of care home: Address: Mersey Parks 99 Mill Street Liverpool Merseyside L8 5XW 01517094791 Telephone number: Fax number: Email address: Provider web address: pollardj@bupa.com www.bupa.com Name of registered provider(s): Name of registered manager (if applicable) BUPA Care Homes (CFHCare) Ltd Type of registration: Number of places registered: Conditions of registration: Category(ies) : care home 150 Number of places (if applicable): Under 65 Over 65 90 60 dementia old age, not falling within any other category Conditions of registration: 0 0 The registered person may provide the following categories of service only: Care home with nursing: Code N, to people of the following gender: Either. Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category: Code OP (maximum number of places: 60). Dementia over 65 years of age: Code DE(E) (maximum number of places: 90). The maximum number of people who can be accommodated is: 150. Date of last inspection Brief description of the care home Mersey Parks is a purpose built home, built approximately fifteen years ago. The home comprises five separate buildings, each having a separate management and staff
Care Homes for Older People Page 2 of 7 2 4 0 9 2 0 0 9 Brief description of the care home structure. One of the houses, Sefton, is currently closed and care is therefore provided in four houses. The home is registered to provide care for people aged over 65 years. Springfield House provides general nursing care, Princes House provides personal care, Greenbank House provides nursing care for elderly people with dementia and Stanley House provides personal care for elderly people with dementia. Each house provides thirty bedrooms together with lounge and dining areas. Mersey Parks is close to local shops and amenities and is located within a short car/bus ride to Liverpool City centre. The fees charged by the home are from 390 to 702 pounds per week depending on the level of care required. Care Homes for Older People Page 3 of 7 What we found:
We visited the home on 3rd December 2009 following a complaint about the home being cold. A random selection of rooms on each of the four units, which make up the home were checked and found to be at a comfortable temperature. The radiators in all rooms which were checked were in good working order. Residents, their relatives and staff that were spoken with at the time of the visit said the home is always warm. One resident said, sometimes I put my fan on to cool my room down because it gets too hot. Another resident confirmed that there are always extra blankets and quilts available if they need them. Records, which were checked at the time of the visit showed that the heating system is regularly checked and it is in good working order. Thermometers, which have recently been purchased arrived at the home on the day of the visit and were being put in all rooms occupied by residents. The thermometers are being used as an additional measure to ensure that the home is maintained at a comfortable temperature at all times. The evidence gathered during this visit showed that the temperature of parts of the home used by residents were comfortable for the time of year. What the care home does well: What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 4 of 7 Are there any outstanding requirements from the last inspection? Yes R No £ Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action 1 12 16 A programme of suitable and 20/11/2009 meaningful activities is to be prepared based on service users choices and abilities. To provide stimulation to the service users 2 31 8 An application to register a 20/11/2009 manager of the home should be submitted to CQC. To take responsibility for the running of the home. Care Homes for Older People Page 5 of 7 Requirements and recommendations from this inspection:
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 6 of 7 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Care Homes for Older People Page 7 of 7 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
