Care Home: Midhurst Road

Similar services:

• Snydale Care Home
• Abbey The
• Larchfield Manor
• Hawkhills
• Beeches The - North Yorkshire County Council
• Carentan House
• Ravensworth Lodge

Annual service review Name of Service: Midhurst Road The quality rating for this care home is: The rating was made on: three star excellent service 1 7 0 2 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Shelagh Murphy Date of this annual service review: 0 1 0 2 2 0 1 0 Annual Service Review Page 1 of 8 Information about the service Address of service: 21 Midhurst Road Sheffield South Yorkshire S6 1EY 01142855345 01142213274 tracey.payne@sheffcare.co.uk None South Yorkshire Housing Association Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Name of registered manager (if applicable) Mrs Diane Flynn Conditions of registration: Category(ies) : old age, not falling within any other category Number of places (if applicable): Under 65 Over 65 0 42 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Midhurst Road is a residential care home for older people; it is registered to provide personal care and accommodation for 42 service users. South Yorkshire Housing Association provides the accommodation, and Sheffcare provide the care. Midhurst Road is situated in the North East of Sheffield in the district of Foxhill. Local public transport is available a short walk from the home. The home comprises of two levels with lift access to the upper level; and has four wings, two based on each level. The home is accessible for wheelchair users. The home is well decorated; all of the bedrooms are en-suite providing single Annual Service Review Page 2 of 8 None. 1 7 0 2 2 0 0 9 accommodation. There are a suitable number of lounges and dining rooms. The homes gardens are very well maintained with views across the countryside and the home has a car park. Copies of the last CQC inspection report were kept in the entrance for service users and their families to read. The weekly fees range from: £320 to £355. This information was provided on 17th February 2009. The home charges extra for chiropody, toiletries, clothing, telephone, holidays and hairdressing. Annual Service Review Page 3 of 8 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we received, or asked for, since the last key inspection. This included, The Annual Quality Assurance Assessment or AQAA report that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys we conducted with people who used the service, the care staff and health professionals. Information we have about how the service managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspections and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. As well as the above we completed a risk assessment of the service to ensure we had enough information about the service to determine the quality rating has not changed in the past 12 months. What has this told us about the service? The Annual Quality Assurance Assessment or AQAA report was received on time. We looked at the information in the AQAA and our judgement is that the service is still providing an excellent service and that they know what further improvements they need to make. For example the AQAA report stated that the service would continue to listen to people who used the service and other stakeholders. They said they would do this in a variety of ways including, Annual company questionnaires for service users, relatives, and stakeholders are sent out. Evidence is then collected, summarised and incorporated in each individuals service user guide, which is then distributed to individual service users and prospective services users. Copies of summary are also made available in statement of purpose, which are available in the unit. And Regulation 26 visits are completed monthly by a member of South Yorkshires Quality Assurance team, these are announced visits and cover differing areas in regards to running of the unit. Also periodically throughout the year differing members of the trustee board visit Midhurst Road, these visits are usually unannounced and are usually focused on a individual area i.e. care, buildings & environment. This demonstrated the service was proactive Annual Service Review Page 4 of 8 in seeking peoples views and monitoring the quality of the services provided. The service was able to identify what it had done as a result of listening to people, which included, The conservatory was completed last year and is still a fantastic focus for service users and their families to sit and meet. And, On consultation with service users, it was highlighted that they would like more in house activities as quite a lot of service users who are currently living at Midhurst Rd, find it difficult to enjoy trips out due to constraints physically. I aim in 2010 to recruit a bank worker to work on opposite shifts to the company activity worker a couple of days a week to promote in house activities and life skills. This demonstrated how the service had been proactive in responding to peoples views. The service was able to identify the developments they were aiming to achieve over the next 12 months. They told us these developments included, As a company we are working with the new personalisation agenda promoting person centred care and working with service users on a personalised package of care both in our residential homes and day care facilities. We are also looking at the proposed new regulations which have come about due to the amalgamation of the C.Q.C and Health service in order to forward plan evidencing the best outcomes for service users. We asked Sheffield City Councils, Contracting & Commissioning department for any information they had about the service and they told us they had no concerns about the service. We received two surveys from people who use the service. They were both positive. When we asked what the home did well they told us, The staff are good. Activities. I like the trips out. I am happy here. Midhurst is a nice home. When we asked what the home could do better they told us, Have more T.V. channels. One person said, Nothing, its grand. We received seven surveys from health professionals. They were all very positive. When we asked them what the home did well they told us, Im always impressed and highly satisfied with all aspects of the care provided at Midhurst. The management of the home are always very good and supportive and are always willing to act upon any issued raised, appropriately and effectively. Identifies residents needing medical care and always implement the treatment plan. Annual Service Review Page 5 of 8 Everything. They are always very friendly and caring to wards people. There is always a lovely atmosphere in the home. The home offers person centred care, with dignity and respect. Befriends all residents. Is welcoming to families and friends. Communicates well with care mangers, they respond really well to specific requests. My clients and their families are highly satisfied, my follow up visits are always positive. They employ extremely caring and professional staff. When we asked what the home could do better they told us, Nothing. Have more beds. At present nothing. Three care staff sent back surveys, they were generally very positive. When asked what does the home did well staff said, Provides a high level of care to the best of its ability. Personal care of residents. Liaise well with families and professionals. It has a friendly feel and homely surroundings. I have worked in the care sector for 25 years and Midhurst is the best care home, this is due to the caring, enthusiastic and hardworking staff team. When asked what improvements could be made to the service staff told us, Could be improved with more staff and better pay. More activities. The AQAA report tells us that the service had an experienced staff team and that some staff had moved jobs over the last year. They told us that over 70 per cent of the staff had, National Vocational Qualifications, NVQ2 in Care awards, or above. This was positive and showed the services commitment to supporting staff in developing their skills and knowledge. There had been no complaints made to the service provider over the last year. We had Annual Service Review Page 6 of 8 not received any complaints about the service over the last year. There had been one adult safeguarding referral made over the last year from a social worker. But the referral did not lead on to an adult safeguarding investigation. The inspection record showed us that the service notified us of incidents required by the regulations. And that the standards in the service are monitored regularly by a representative of the organisation. This helped to ensure that the service was run in the best interest of people who used it. What are we going to do as a result of this annual service review? It is our Statutory responsibility to inspect all care service at least once every 3 years. The completion of the risk assessment and Annual Service Review has not changed our view of the quality rating of this service therefore we are not planning to inspect this service before 16th February 2012. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 7 of 8 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 8 of 8 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!