Care Home: Moorgate Croft Residential Home

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What the care home does well People`s needs were known to the service prior to admission. The two assessments ensured that the service have sufficient information to assess if the service was able to meet the person`s needs. People benefit from the provision of accurate care plans and were satisfied with the care and service being delivered. People and relatives expressed their views, during the inspection: `We looked at many homes before choosing this one. It`s handy for us so we can come and take her (mother) out`. `It`s nice here`. `They look after us very well`. Moorgate Croft Residential Home DS0000066113.V369382.R02.S.doc Version 5.2 Page 6Activities were organised and people were able to exercise their rights of choice within the service, therefore this provided stimulation and enhanced their quality of life. On discussing the activities with the people, and relatives their opinions were that: `We do different things on different days`. `We can do things if we want or choose not to do things`. `The outings are very good, I enjoy going on them`. Positive comments were received from the people and the relatives regarding the food provision. The general comments were that: `The food is `very good` `They ask me at breakfast what meal I would like`. The service had a complaints procedure and it was operating according to the company policy, this should provide confidence that complaints were taken seriously and acted upon to address any shortfalls in care or service provision. Safeguarding adults training made staff aware of their responsibility regarding the protection of vulnerable adults. People lived in an environment that had been maintained to a good standard to provide a safe, homely environment. However there was a bath that requires attention. Positive comments were received from the people and the relatives regarding the home. The general comments were that; `It`s clean and tidy`. `Its clean and well maintained`. `Its nice here`. The manager was able to provide evidence that staff had received the necessary training, which reflected on the quality of care being delivered to the people.The staff recruitment process provided protection for the people. The comments from people and relatives were; `The staff are good and kind`. `They (staff) are always very busy`. `They (staff) are very helpful and have mum ready for when I want to take her out`. An experienced registered manager was in post. This contributed to the effective organisation and operation of the service. Basic quality assurance systems were in place that assisted the manager and company to measure the service against expected outcomes. What has improved since the last inspection? There had been positive action on the requirements listed within the last inspection report. All requirements had been acted upon and resolved. What the care home could do better: There are areas detailed in the report where action needs to occur. The manager agreed to act on these issues therefore requirements were not listed. The areas were: The complaints procedure was available within the Service User guide. A copy of the guide was available at the entrance to the service. However the procedure was not displayed. This was discussed with the manager who agreed that a displayed procedure might be beneficial to the relatives and other people who visited the service as well as to the service. There had been an addition of three rooms. These rooms did not have door locks or numbers. The manager agreed and identified that this had been an oversight, and advised that the locks and numbers would be fitted. CARE HOMES FOR OLDER PEOPLE Moorgate Croft Residential Home Nightingale Close Moorgate Rotherham South Yorkshire S60 2AB Lead Inspector Ivan Barker Key Unannounced Inspection 31st July 2008 1.20 X10015.doc Version 1.40 Page 1 The Commission for Social Care Inspection aims to: • • • • Put the people who use social care first Improve services and stamp out bad practice Be an expert voice on social care Practise what we preach in our own organisation Reader Information Document Purpose Author Audience Further copies from Copyright Inspection Report CSCI General Public 0870 240 7535 (telephone order line) This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. Extracts may not be used or reproduced without the express permission of CSCI www.csci.org.uk Internet address Moorgate Croft Residential Home DS0000066113.V369382.R02.S.doc Version 5.2 Page 2 This is a report of an inspection to assess whether services are meeting the needs of people who use them. The legal basis for conducting inspections is the Care Standards Act 2000 and the relevant National Minimum Standards for this establishment are those for Care Homes for Older People. They can be found at www.dh.gov.uk or obtained from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering: www.tso.co.uk/bookshop This report is a public document. Extracts may not be used or reproduced without the prior permission of the Commission for Social Care Inspection. Moorgate Croft Residential Home DS0000066113.V369382.R02.S.doc Version 5.2 Page 3 SERVICE INFORMATION Name of service Moorgate Croft Residential Home Address Nightingale Close Moorgate Rotherham South Yorkshire S60 2AB 01709 838531 01709 835692 NONE Telephone number Fax number Email address Provider Web address Name of registered provider(s)/company (if applicable) Name of registered manager (if applicable) Type of registration No. of places registered (if applicable) Park Lane Healthcare (Moorgate) Limited Janet Elizabeth Walton Care Home 31 Category(ies) of Old age, not falling within any other category registration, with number (31) of places Moorgate Croft Residential Home DS0000066113.V369382.R02.S.doc Version 5.2 Page 4 SERVICE INFORMATION Conditions of registration: 1. The registered person may provide the following category of service only: Care home only - Code PC, to service users of the following gender: Either, whose primary care needs on admission to the home are within the following category: Old age, not falling within any other category - Code OP The maximum number of service users who can be accommodated is: 31 20th June 2007 2. Date of last inspection Brief Description of the Service: Moorgate Croft is a three-storey purpose built dwelling providing accommodation for people on the upper two floors. All bedrooms are single and have ensuite facilities. The communal areas are located on both floors. There is a centralised laundry and a large function room located on the lower ground floor. The function room is used by the three homes on site for large social functions and also for staff training. The home is a registered care home for up to 31 people in the category of older people. The home is situated in the Moorgate district of Rotherham and is accessible by public transport. The company have two other homes on the same site, Moorgate Hollow and Moorgate Lodge. The weekly fees for the home are min £353 to max £378. Moorgate Croft Residential Home DS0000066113.V369382.R02.S.doc Version 5.2 Page 5 SUMMARY This is an overview of what the inspector found during the inspection. The quality rating for this service is ‘2 star’. This means that the people who use this service experience good quality outcomes. Only a limited number of the National Minimum Standards were examined at this inspection (with emphasis on the ‘key standards’), and the previous requirements. The person present at the inspection was: Janet Walton, manager. Within this site visit, which occurred over a four hour period, we toured the building, examined requirements relating to the previous inspection, case tracked 3 people (Case tracked means looking at the care and service provided to specific people who use the service living at the home; checking records relating to their health and welfare, care plans and other records; by talking to the specific people who use the service; viewing their personal accommodation as well as communal living areas). Spoke with other people, relatives and also 3 staff and examined assessments, care plans, risk assessments, menus, complaint files, staff files and quality monitoring documents. The history of the service was examined prior to the site visit. This included the AQAA (Annual Quality assurance Assessment) a self-assessment document, telephone contacts, letters, and notifications. People who use the service will be referred to within this report as ‘people’. What the service does well: People’s needs were known to the service prior to admission. The two assessments ensured that the service have sufficient information to assess if the service was able to meet the person’s needs. People benefit from the provision of accurate care plans and were satisfied with the care and service being delivered. People and relatives expressed their views, during the inspection: ‘We looked at many homes before choosing this one. It’s handy for us so we can come and take her (mother) out’. ‘It’s nice here’. ‘They look after us very well’. Moorgate Croft Residential Home DS0000066113.V369382.R02.S.doc Version 5.2 Page 6 Activities were organised and people were able to exercise their rights of choice within the service, therefore this provided stimulation and enhanced their quality of life. On discussing the activities with the people, and relatives their opinions were that: ‘We do different things on different days’. ‘We can do things if we want or choose not to do things’. ‘The outings are very good, I enjoy going on them’. Positive comments were received from the people and the relatives regarding the food provision. The general comments were that: ‘The food is ‘very good’ ‘They ask me at breakfast what meal I would like’. The service had a complaints procedure and it was operating according to the company policy, this should provide confidence that complaints were taken seriously and acted upon to address any shortfalls in care or service provision. Safeguarding adults training made staff aware of their responsibility regarding the protection of vulnerable adults. People lived in an environment that had been maintained to a good standard to provide a safe, homely environment. However there was a bath that requires attention. Positive comments were received from the people and the relatives regarding the home. The general comments were that; ‘It’s clean and tidy’. ‘Its clean and well maintained’. ‘Its nice here’. The manager was able to provide evidence that staff had received the necessary training, which reflected on the quality of care being delivered to the people. Moorgate Croft Residential Home DS0000066113.V369382.R02.S.doc Version 5.2 Page 7 The staff recruitment process provided protection for the people. The comments from people and relatives were; ‘The staff are good and kind’. ‘They (staff) are always very busy’. ‘They (staff) are very helpful and have mum ready for when I want to take her out’. An experienced registered manager was in post. This contributed to the effective organisation and operation of the service. Basic quality assurance systems were in place that assisted the manager and company to measure the service against expected outcomes. What has improved since the last inspection? What they could do better: Please contact the provider for advice of actions taken in response to this inspection. The report of this inspection is available from enquiries@csci.gsi.gov.uk or by contacting your local CSCI office. The summary of this inspection report can Moorgate Croft Residential Home DS0000066113.V369382.R02.S.doc Version 5.2 Page 8 be made available in other formats on request. Moorgate Croft Residential Home DS0000066113.V369382.R02.S.doc Version 5.2 Page 9 DETAILS OF INSPECTOR FINDINGS CONTENTS Choice of Home (Standards 1–6) Health and Personal Care (Standards 7-11) Daily Life and Social Activities (Standards 12-15) Complaints and Protection (Standards 16-18) Environment (Standards 19-26) Staffing (Standards 27-30) Management and Administration (Standards 31-38) Scoring of Outcomes Statutory Requirements Identified During the Inspection Moorgate Croft Residential Home DS0000066113.V369382.R02.S.doc Version 5.2 Page 10 Choice of Home The intended outcomes for Standards 1 – 6 are: 1. 2. 3. 4. 5. 6. Prospective service users have the information they need to make an informed choice about where to live. Each service user has a written contract/ statement of terms and conditions with the home. No service user moves into the home without having had his/her needs assessed and been assured that these will be met. Service users and their representatives know that the home they enter will meet their needs. Prospective service users and their relatives and friends have an opportunity to visit and assess the quality, facilities and suitability of the home. Service users assessed and referred solely for intermediate care are helped to maximise their independence and return home. The Commission considers Standards 3 and 6 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): Standards 3 and 6. People who use the service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. People’s needs were known to the service prior to admission. The two assessments ensured that the service have sufficient information to assess if the service was able to meet the person’s needs. EVIDENCE: On examination of the care management assessments within three care plans, it was established that there were assessments from care management and the staff from the hospital. These assessments detailed the person’s social and health needs. The manager advised that the assessments were either posted or faxed to the service prior to the person entering the service. The manager or senior care staff undertook assessments prior to the admission of any persons who wished to use the service. Moorgate Croft Residential Home DS0000066113.V369382.R02.S.doc Version 5.2 Page 11 The information provided within both these documents assisted in providing sufficient information for the staff to decide if the service could meet the person’s needs. It also provided sufficient information for care plans to be drawn up. The manager advised that intermediate care was not provided within the service. Moorgate Croft Residential Home DS0000066113.V369382.R02.S.doc Version 5.2 Page 12 Health and Personal Care The intended outcomes for Standards 7 – 11 are: 7. 8. 9. 10. 11. The service user’s health, personal and social care needs are set out in an individual plan of care. Service users’ health care needs are fully met. Service users, where appropriate, are responsible for their own medication, and are protected by the home’s policies and procedures for dealing with medicines. Service users feel they are treated with respect and their right to privacy is upheld. Service users are assured that at the time of their death, staff will treat them and their family with care, sensitivity and respect. The Commission considers Standards 7, 8, 9 and 10 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): Standards 7, 8, 9 and 10. People who use the service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. People benefit from the provision of accurate care plans and were satisfied with the care and service being delivered. EVIDENCE: On examination of the care plans, from three people, it was established that all three care plans were up to date. There were daily entries within the care plans. These entries recorded the care delivered on a daily basis, and the plans had been evaluated on a monthly basis. All care plans had risk assessments; these had also been reviewed on a monthly basis. On reading the care plans it was discussed that the entries within the care plans could be reduced, yet still provide the same information, and the reduction in writing would allow staff more time for providing ‘hands on’ care. The manager advised that the Social Services, the Community nurses and other health professionals had had input into the way the records were made Moorgate Croft Residential Home DS0000066113.V369382.R02.S.doc Version 5.2 Page 13 up and that the service wished to comply with everyone’s guidance. Therefore the care plans, were extensive, and did take time to write. However the care was still being delivered. People and relatives expressed their views, during the inspection: ‘We looked at many homes before choosing this one. It’s handy for us so we can come and take her (mother) out’. ‘It’s nice here’. ‘They look after us very well’. The storage, ordering, administration and disposal of medication procedures were discussed with the manager. The procedures explained by the manager were satisfactory. There was a signature-checking document, which contained the initials as written on the medication administration document and the member of staff’s signature. On examination of the medication administration records it was found that there were no omissions of signatures. All medication records had been signed when being checked in from the pharmacy. Moorgate Croft Residential Home DS0000066113.V369382.R02.S.doc Version 5.2 Page 14 Daily Life and Social Activities The intended outcomes for Standards 12 - 15 are: 12. 13. 14. 15. Service users find the lifestyle experienced in the home matches their expectations and preferences, and satisfies their social, cultural, religious and recreational interests and needs. Service users maintain contact with family/ friends/ representatives and the local community as they wish. Service users are helped to exercise choice and control over their lives. Service users receive a wholesome appealing balanced diet in pleasing surroundings at times convenient to them. The Commission considers all of the above key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): Standards 12, 13, 14 and 15. People who use the service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. Activities were organised and people were able to exercise their rights of choice within the service, therefore this provided stimulation and enhanced their quality of life. EVIDENCE: The manager advised that an activities co-ordinators was employed and worked 20 hours a week. She worked mainly Monday to Friday but would work Saturday or Sunday should there be a special event. There was a notice board, which displayed information regarding entertainers visiting the service, and outings that were planned. We were shown a book that detailed the activities which had occurred and who participated in the activity. On discussing the activities with the people, and relatives their opinions were that: Moorgate Croft Residential Home DS0000066113.V369382.R02.S.doc Version 5.2 Page 15 ‘We do different things on different days’. ‘We can do things if we want or choose not to do things’. ‘The outings are very good, I enjoy going on them’. ‘I often go out with my family’. Regarding the meals, the manager advised that the care staff asked the people for their order for dinner and tea, after the breakfast. There is a large kitchen, which provides meals for the three services on site. Breakfast consisted of the option of a cooked breakfast or light meal, such as scrambled eggs on toast. Dinner consisted of a choice of two cooked meals. Tea consisted of the choice of a light cooked meal i.e. jacket potato or sandwiches. Copies of four weekly menus were seen, and the food on the date of the visit was being prepared according to this menu. Positive comments were received from the people and the relatives regarding the food provision. The general comments were that; ‘The food is ‘very good’ ‘They ask me at breakfast what meal I would like’. The manager advised that the practice of reheating food in the microwave had been reduced considerable, hereby complying with the requirement listed at the last inspection. Moorgate Croft Residential Home DS0000066113.V369382.R02.S.doc Version 5.2 Page 16 Complaints and Protection The intended outcomes for Standards 16 - 18 are: 16. 17. 18. Service users and their relatives and friends are confident that their complaints will be listened to, taken seriously and acted upon. Service users’ legal rights are protected. Service users are protected from abuse. The Commission considers Standards 16 and 18 the key standards to be. JUDGEMENT – we looked at outcomes for the following standard(s): Standards 16 and 18. People who use the service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. The service had a complaints procedure and it was operating according to the company policy, this should provide confidence that complaints were taken seriously and acted upon to address any shortfalls in care or service provision. Safeguarding adults training made staff aware of their responsibility regarding the protection of vulnerable adults. EVIDENCE: The complaints procedure was available within the Service User guide. A copy of the guide was available at the entrance to the service. However the procedure was not displayed. This was discussed with the manager who agreed that a displayed procedure might be beneficial to the relatives and other people who visited the service as well as to the service. On discussing complaints with the manager, she produced the complaints book that showed that there had been some complaints and there was information in the book to record what action had been taken regarding the complaint. The manager identified that she had an ‘open door policy’ and that visitors and people were welcome to raise any concerns at any time. This was supported by comments from relatives who stated that they were able to discuss any issues Moorgate Croft Residential Home DS0000066113.V369382.R02.S.doc Version 5.2 Page 17 with the manager and any issues that had been raised had been acted upon and resolved very quickly. Two relatives identified that they had faith in the manager sorting any issues, but at present they had none. Regarding safeguarding adults, the service had policies and procedures which were available to staff. Staff had undertaken safeguarding adults training, and the manager was able to evidence this by showing training records and certificates. Moorgate Croft Residential Home DS0000066113.V369382.R02.S.doc Version 5.2 Page 18 Environment The intended outcomes for Standards 19 – 26 are: 19. 20. 21. 22. 23. 24. 25. 26. Service users live in a safe, well-maintained environment. Service users have access to safe and comfortable indoor and outdoor communal facilities. Service users have sufficient and suitable lavatories and washing facilities. Service users have the specialist equipment they require to maximise their independence. Service users’ own rooms suit their needs. Service users live in safe, comfortable bedrooms with their own possessions around them. Service users live in safe, comfortable surroundings. The home is clean, pleasant and hygienic. The Commission considers Standards 19 and 26 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): Standards 19 24 and 26. People who use the service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. People lived in an environment that had been maintained to a good standard to provide a safe, homely environment. EVIDENCE: On touring the building, the home was found to be clean, tidy, well maintained except for a bath, and decorated and furbished to a good standard. However there had been an addition of three rooms, these rooms did not have door locks or numbers. The manager agreed and identified that this had been an oversight, and advised that the locks and numbers would be fitted. The bath was a mechanical type and was broken. A sign indicating this was attached to the bath. The manager advised that there was a problem obtaining spare parts and that was the hold up. However all the rooms had en suite showers, but accepted that some people did like a bath and some people could Moorgate Croft Residential Home DS0000066113.V369382.R02.S.doc Version 5.2 Page 19 not use the shower. When this had occurred the people were taken to the other bathroom on the other floor. Positive comments were received from the people and the relatives regarding the home. The general comments were that: ‘It’s clean and tidy’. ‘Its clean and well maintained’. ‘Its nice here’. The people’s rooms had been personalised and many contained photographs, personal belongings and items of furniture, which the individual or the family had provided. Moorgate Croft Residential Home DS0000066113.V369382.R02.S.doc Version 5.2 Page 20 Staffing The intended outcomes for Standards 27 – 30 are: 27. 28. 29. 30. Service users’ needs are met by the numbers and skill mix of staff. Service users are in safe hands at all times. Service users are supported and protected by the home’s recruitment policy and practices. Staff are trained and competent to do their jobs. The Commission consider all the above are key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): Standards 27, 28, 29 and 30. People who use the service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. The manager was able to provide evidence that staff had received all necessary training, which reflected on the quality of care being delivered to the people. The staff recruitment process provided protection for the people. EVIDENCE: On examination of the staff rotas and examination of staff on duty, the following was established. Am shift Pm shift Night shift Plus. A manager, An activities co-ordinator. Moorgate Croft Residential Home DS0000066113.V369382.R02.S.doc Version 5.2 Page 21 5 care staff. 4 care staff 3 care staff. Ancillary staff included; domestics, and catering staff. Caring for a present occupancy of 31 people. A full assessment of the dependency levels of the people was not undertaken and compared with the indicated staffing levels. On examination of the three staff files, all contained the required documentation, including Criminal Records Bureau and POVA (Protection of Vulnerable Adults) checks. However it was established that within one file, the employee had provided his own copy of the Criminal Records Bureau check rather than the one sent to the company. The manager identified that there had been a delay getting the copy from the Head office so she had accepted his copy so that he could start work. The manager agreed to contact the Head Office and resolve this matter. She has since contacted us and advised us that the Criminal Records Bureau check was held at the Head office and has been sent to the service. Also she identified that they are now looking at ways to improve the working practices between the Head office and the service. On examination of the staff training records there were records that indicated all staff had received moving and handling, fire training and other relevant training. The comments from people and relatives were: ‘The staff are good and kind’. ‘They (staff) are always very busy’. ‘They (staff) are very helpful and have mum ready for when I want to take her out’. Moorgate Croft Residential Home DS0000066113.V369382.R02.S.doc Version 5.2 Page 22 Management and Administration The intended outcomes for Standards 31 – 38 are: 31. 32. 33. 34. 35. 36. 37. 38. Service users live in a home which is run and managed by a person who is fit to be in charge, of good character and able to discharge his or her responsibilities fully. Service users benefit from the ethos, leadership and management approach of the home. The home is run in the best interests of service users. Service users are safeguarded by the accounting and financial procedures of the home. Service users’ financial interests are safeguarded. Staff are appropriately supervised. Service users’ rights and best interests are safeguarded by the home’s record keeping, policies and procedures. The health, safety and welfare of service users and staff are promoted and protected. The Commission considers Standards 31, 33, 35 and 38 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): Standards 31,33,35,36 and 38. People who use the service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. An experienced registered manager was in post. This contributed to the effective organisation and operation of the service. Basic quality assurance systems were in place that assisted the manager and company to measure the service against expected outcomes. EVIDENCE: The manager advised that she was the registered manager and had 10 years experience in management and 20 years experience in the provision of care. Moorgate Croft Residential Home DS0000066113.V369382.R02.S.doc Version 5.2 Page 23 On examination of the staff supervision records it was established that supervision did occur and was planned to be ongoing for the year. Regarding Quality Assurance, the manager provided evidence that she had undertaken her monthly quality audits. These included the monitoring of the water temperatures, medications, cleaning, decoration and accident monitoring. Regulation 26 documentations, which are a record of the registered person’s monthly visits, were not up to date. The last recorded visit was in April 2008. May, June and July records could not be located. The manager advised that there had been a reorganisation of responsibilities within the company and this may have contributed to the omission. She has since contacted us to advise us that the August visit has been completed. Regulation 37 notices, which are documents that are sent to the Commission regarding untoward occurrences, including falls, accidents etc; have been received by CSCI (Commission for Social Care Inspection). The information showed that appropriate action had been taken. Moorgate Croft Residential Home DS0000066113.V369382.R02.S.doc Version 5.2 Page 24 SCORING OF OUTCOMES This page summarises the assessment of the extent to which the National Minimum Standards for Care Homes for Older People have been met and uses the following scale. The scale ranges from: 4 Standard Exceeded 2 Standard Almost Met (Commendable) (Minor Shortfalls) 3 Standard Met 1 Standard Not Met (No Shortfalls) (Major Shortfalls) “X” in the standard met box denotes standard not assessed on this occasion “N/A” in the standard met box denotes standard not applicable CHOICE OF HOME Standard No Score 1 2 3 4 5 6 ENVIRONMENT Standard No Score 19 20 21 22 23 24 25 26 X X 3 X X N/a HEALTH AND PERSONAL CARE Standard No Score 7 3 8 3 9 3 10 3 11 X DAILY LIFE AND SOCIAL ACTIVITIES Standard No Score 12 3 13 3 14 3 15 3 COMPLAINTS AND PROTECTION Standard No Score 16 3 17 X 18 3 2 X X X X 3 X 3 STAFFING Standard No Score 27 3 28 3 29 3 30 3 MANAGEMENT AND ADMINISTRATION Standard No 31 32 33 34 35 36 37 38 Score 3 X 3 X 3 X X 3 Moorgate Croft Residential Home DS0000066113.V369382.R02.S.doc Version 5.2 Page 25 Are there any outstanding requirements from the last inspection? NO STATUTORY REQUIREMENTS This section sets out the actions, which must be taken so that the registered person/s meets the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards. The Registered Provider(s) must comply with the given timescales. No. 1 Standard OP19 Regulation 23 Requirement The bath should be repaired or replaced. Timescale for action 31/10/08 RECOMMENDATIONS These recommendations relate to National Minimum Standards and are seen as good practice for the Registered Provider/s to consider carrying out. No. 1 Refer to Standard OP24 Good Practice Recommendations The additional rooms should have door locks and numbers. Moorgate Croft Residential Home DS0000066113.V369382.R02.S.doc Version 5.2 Page 26 Commission for Social Care Inspection North Eastern Region St Nicholas Building St Nicholas Street Newcastle Upon Tyne NE1 1NB National Enquiry Line: Telephone: 0845 015 0120 or 0191 233 3323 Textphone: 0845 015 2255 or 0191 233 3588 Email: enquiries@csci.gsi.gov.uk Web: www.csci.org.uk © This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. Extracts may not be used or reproduced without the express permission of CSCI Moorgate Croft Residential Home DS0000066113.V369382.R02.S.doc Version 5.2 Page 27 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. 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