Latest Inspection
This is the latest available inspection report for this service, carried out on 25th January 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Moorhead.
Annual service review
Name of Service: Moorhead The quality rating for this care home is: The rating was made on: two star good service 1 5 1 2 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Marie Dickinson Date of this annual service review: 1 6 1 2 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 309/315 Whalley Road Accrington Lancashire BB5 5DF 01254232793 Telephone number: Fax number: Email address: Provider web address:
ruby@bpsnorthwest.co.uk Name of registered provider(s): Name of registered manager (if applicable) Mmr Care Limited Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: The registered person may provide the following category of service only: Care Home only - Code PC To Service Users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Old Age, not falling within any other category - Code OP The maximum number of Service Users who can be accommodated is: 27 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Moorhead is a detached property within its own grounds, situated on a main road in Accrington. There are car parking spaces to the front of the home. Entrance to the home is ramped for wheelchair access. There are attractive enclosed gardens accessible to service
Annual Service Review Page 2 of 6 Number of places (if applicable): Under 65 Over 65 0 27 1 5 1 2 2 0 0 8 users. The home is registered to provide personal care and accommodation for up to 27 older people. Bedrooms are on three floors, the majority with with en suite facilities of shower, toilet and washbasin. Various aids and adaptations are provided; including hand rails and grab rails, and assistied bathing facilities. Staff are available, to provide assistance with personal care and support. Information about the service is available from the home that includes current weekly charges for personal care and accommodation. Additional optional charges are hairdressing and toiletries. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service for example the number of staff trained. Surveys were sent to people using the service, healthcare professionals, care coordinators and staff employed at the home. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. We looked at the previous key inspection report. The outcome of a complaint made against the home. What has this told us about the service? The service sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we required and supported our judgment that Moorhead is still providing a good service. We were informed the manager had left and they had employed a competent and experienced manager. To maintain good standards, information provided informed us what they considered they did well, how they had improved and what they intended to do to continue to improve the service. For example they said people are only admitted to the home following an assessment of their needs. This information is used to write a plan of care and support required to ensure needs are met. Care plans were reviewed regularly. To improve they said care plans could be streamlined to avoid unecessary repetition of information. This was being planned for. Activities for residents is provided but they feel this could be improved on to offer more variety, and trips and outings increased. This is to be discussed with residents at their meeting. The senior carer on duty will take charge of the daily activities and ensure these are done and recorded on a daily basis. Efforts are made to protect residents from abuse with staff training, policies and procedures in Adult Protection issues that are in place. They intend to ensure new staff are trained in this topic and existing staff to receive refresher training. Annual Service Review Page 4 of 6 The home is a homely and friendly environment that is well maintained. All bedrooms are now en suite and new bedroom furniture has been purchased for most rooms. The garden is now suitable for wheelchair access. They are considering replacing the carpet in the dining room and lounge. All staff are recruited using a thorough recruitment procedure that supports equal opportunities and safeguarding of adults guidelines. A risk assessment regarding the fitness of an applicant is used to support the decision to employ a person making an application to work at the home. This helps to make sure only people of good character is considered ensuring residents are better protected. Staff are well trained. 82 of staff are trained to a National Vocational Qualification in care level 2 and above. Staff are now issued with a contract of employment when they start work and improvements have been made to the application form to ensure essential information is not missed. The new manager is experienced with 8 years managerial experience varying from dementia care, domiciliary care and integrated care and housing. Quality assurance was used and the summary of their assessment was, We provide privacy, dignity and choice and endeavour to keep all our staff well trained and motivated. We have a good relationship with all relatives, friends and professionals. One complaint was received at the Commission in relation to resident supervision, and the the quality of food served had not met the expectations of one resident. This concern was responded to promptly and professionally and gave clear details of the arrangements for staffing and food served to residents. No further action was required. The service works well with us and has shown that their service continues to provide good outcomes for the people who use it, and for staff employed. What are we going to do as a result of this annual service review? We will continue monitoring information about the service and do an inspection when required. Annual Service Review Page 5 of 6 Reader Information
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