Latest Inspection
This is the latest available inspection report for this service, carried out on 17th December 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Moorhouse Farm.
Annual service review
Name of Service: Moorhouse Farm The quality rating for this care home is: The rating was made on: two star good service 1 7 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Karena Reed Date of this annual service review: 1 6 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Moorhouse Lane Ashington Northumberland NE63 9LJ 01670857727 01670857733 moorhousefarm@highfield-care.com www.southerncrosshealthcare.co.uk Southern Cross Care Homes No 2 Ltd Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Name of registered manager (if applicable) Mrs Ann Mielnik Conditions of registration: Category(ies) : old age, not falling within any other category Number of places (if applicable): Under 65 Over 65 0 24 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Moorhouse Farm is a converted single storey farm building made of stone with an apex roof to the front where the staff room and administrative offices are located. Outside the building retains its traditional character; inside the accommodation has been designed to provide access throughout the building. The home is in a residential area of town and shares its grounds with a separate care home, Ashington Grange. Both homes are owned by Southern Cross and retain close links and some shared facilities. Car parking is located to the front and side of the building. There is level access to the building on both sides of the home. Ashington town centre is approximately one and a half miles away and there is a local
Annual Service Review Page 2 of 6 1 7 1 1 2 0 0 8 school and park nearby. Moorhouse Farm provides a large lounge and conservatory and a separate dining room and a quiet lounge. The home provides two bathrooms with assisted bathing facilities and an adapted shower room. There are six communal toilets in the home and all rooms are single occupancy. Residential care is provided at Moorhouse Farm and the home is registered for up to 24 older people. The cost of the service provided at Moorhouse Farm is 419 per week. A Statment of Purpose and service user guide are available at the home. The guide describes the services and facilities provided by the home and how staff are trained to meet residents care and support needs. CQC inspection reports are also available at the home detailing the quality of care provided. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for,since the last key inspection. This included: The annual quality assurance assessment,(AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organizations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for.We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. The home continue to listen to the people who use the service and are making improvements to the home as a result of this. In the surveys returned people involved with the home have said they are happy with the care and support provided by staff. Staff are usually around when they are needed. Comments include: I like this home, I go out on Saturdays. The staff look after you, its like a 5 star hotel. I would be lost without the home. I would like better food. We are well looked after. The food could be better at times. The staff look after me in a proper way and I am happy here. Annual Service Review Page 4 of 6 The home is kept clean. I cant think of anything the home could do better. The home is a lovely place. The staff are very good and a great help. I have a lovely room. It is generally alright although the food could be better. There is always someone there to help you, especially during the night. I could do with a drink first thing in the morning when we get up. I would like better food and more activities. Staff provide individual care and support to people who use the service to ensure that their health and social care needs are met. Information from surveys also stated that individuals health care needs were always met by the home. One complaints and two safe guarding incidents have been reported and investigated since the last inspection. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan,and will do a key inspection by November 14th 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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