Care Home: Mount Pleasant

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What the care home does well Not assessed at this visit. What the care home could do better: Not assessed at this visit. Random inspection report Care homes for older people Name: Address: Mount Pleasant Finger Post Lane Norley Frodsham Cheshire WA6 8LE two star good service 29/07/2009 The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Julie Porter Date: 2 0 0 4 2 0 1 0 Information about the care home Name of care home: Address: Mount Pleasant Finger Post Lane Norley Frodsham Cheshire WA6 8LE 01928787189 F/P01928787189 Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Mrs Tracey Yvonne Whitlow Type of registration: Number of places registered: Conditions of registration: Category(ies) : Pribreak Limited care home 25 Number of places (if applicable): Under 65 Over 65 25 old age, not falling within any other category Conditions of registration: 0 The registered person may provide the following category of service only: Care Home only - code PC, to people of either gender whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - Code OP The maximum number of people who can be accommodated is 25. Date of last inspection Brief description of the care home Mount Pleasant is a converted, extended care home registered to provide care and accommodation for twenty-five older people. It is in the village of Norley on the road from Frodsham to Cuddington. The home is set in large grounds, has attractive views across farmland, and provides a tranquil setting with adequate car parking facilities. Care Homes for Older People Page 2 of 8 2 9 0 7 2 0 0 9 Brief description of the care home People are accommodated on two floors. Access between floors is via a stair lift or stairway. There are 21 single rooms and two shared bedrooms, all of which have wash hand basins. Communal space consists of two lounges, a large room and a small sitting area in the entrance hall. Mount Pleasant provides a well cared for, bright and welcoming environment. Throughout the building there are an adequate number of toilets and a variety of bathrooms available for people who live at the home. There are aids around the home to help people who live there. Aids include bath hoists; grab rails and an emergency call bell system. There is a large, attractive garden with a number of sitting areas and pathways available for people to enjoy. The fees at Mount Pleasant are £405 per week. Care Homes for Older People Page 3 of 8 What we found: Two inspectors visited Mount Pleasant on 20 April 2010. This was because the commission had received information that indicated the home might not be meeting regulations (The Care Homes Regulations 2001). We found that the accident records were maintained at the home and found the quality of recording was good. Information was clear and identified where the accident occurred, how it had happened (if known), any injury sustained and any action taken, which varied from no treatment, a description of the treatment given, doctor or ambulance called. We looked at the records relating to three people; one person had recently passed away, one person had recently moved because they had needed nursing care that cannot be provided at Mount Pleasant and the third person continued to live in the home. The records for the third person who was resident in the home showed that an accident report had been completed following an unobserved fall. An ambulance had been appropriately called and the person transferred to hospital accident and emergency department. We saw that following the incident the persons risk assessment in relation to their mobility and falls had been reviewed and both this and the persons care plan had been updated. This made sure that staff were aware of the persons changed needs and how these should be met. We found limited information in the home which related to information that had been reported to us in accordance with the regulations (Regulation 37 of the Care Homes Regulations 2001). Reports had been made by the home to the commission in respect of people who had lived at the home and who had died. However, other matters that needed to be reported to us had not been. Advice was given to the manager about where to find a proforma for making reports under the regulations that included guidance on what types of incidents and events needed to be reported to us. As a result of our last visit to Mount Pleasant, we made a requirement that the owner should visit the home on a monthly basis and prepare a report about the conduct of the home, inspect the premises and look at records in relation to any complaints that have been made. The owner should discuss with people living in the home and/or their representatives and staff in order to form an opinion of the standard of care provided in the home. At this visit we found that these visits were being made and recorded, as required by the regulations. During this visit we had a look around the home and found that following our last visit more doors had been fitted with stay open devices linked to the fire alarm system. Two of the bedroom doors had these stay open devices fitted but were also wedged open. We discussed this with the manager and she was asked to resolve any problems with the doors, as wedging them open can cause them to warp and become ineffective as fire doors. What the care home does well: Not assessed at this visit. Care Homes for Older People Page 4 of 8 What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes R No £ Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action 1 19 23 Advice as to suitable hold open devices for doors must be sought so that doors can be left open without being wedged. This will make sure that any doors that are left open will close automatically if the fire alarm goes off so that people in the home are kept safe in the event of a fire. 26/10/2009 Care Homes for Older People Page 6 of 8 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action 1 38 37 The manager must inform 30/04/2010 the Commission without delay of the occurrence of death, outbreak of infection, injury, illness, any event which adversely affects the well-being or safety of service users, any theft, burglary or accident and any allegation of misconduct by the registered person or person working in the home. The manager must provide information in accordance with Regulation 37 of the Care Homes Regulations 2001 Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 7 of 8 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. 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