Latest Inspection
This is the latest available inspection report for this service, carried out on 15th April 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Mulgrave House.
Annual service review
Name of Service: Mulgrave House The quality rating for this care home is: The rating was made on: two star good service 1 5 0 1 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
Yes You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Sean Cassidy Date of this annual service review: 0 9 0 2 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: 9-11 Springfield Street Rothwell Leeds Yorkshire LS26 0BP 01132821937 01132821654 brownacs@aol.com Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Name of registered manager (if applicable) Mrs Christine June Warford Conditions of registration: Category(ies) : old age, not falling within any other category terminally ill Camelia Care Limited Number of places (if applicable): Under 65 Over 65 0 3 36 0 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Mulgrave House provides personal and nursing care for 36 older people. It was established in 1987 and has been registered under new ownership in September 2005. The original building is of historic interest therefore subject to building restrictions. The building has been extended over the years to incorporate neighbouring cottages and a single storey modern extension. Accommodation is in 23 single rooms, 7 with en suite, and 5 double rooms, 3 of which have en suite facilities. A recent extension to the building has created three additional bedrooms with en suite facilities.
Annual Service Review Page 2 of 6 1 5 0 1 2 0 0 9 There are three areas for communal dining/sitting. The upper floor is accessible by passenger lift. The well- stocked gardens provide year round colour and interest. The home is situated close to the centre of Rothwell, midway between Leeds and Wakefield. Local amenities and public transport are easily accessible. At the last key inspection the range of fees charged for care were 417.02 to 582.08. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received since the last key inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints and safeguarding issues. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. We looked at all relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. The document was fully completed and showed there was a clear understanding of what was being asked. We looked at the information in the AQAA and the Inspection Record and our judgment is that the home is still providing a good service and that they know what further improvements they need to make. We received 12 surveys in relation to this home at the time of writing this report. Some comments contained withing the surveys were: The home is running well and the moment and staff are constantly trying their very best to make it a good one. Gives good care. All people are tidy and clean. Mulgrave house provides excellent on site training courses for all employees. The manager of the service is proactive in all aspects of care delivery. The service does its best to involve the residents and their relatives in activities and listens care fully to feedback given. Better communication between care staff and relatives is needed. The home works well with us and has shown us that their service continues to provide Annual Service Review Page 4 of 6 good outcomes for the people who use it. The inspection Record contained no information that concerns us. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 15/01/2011. However we can inspect the service at any time if we have concerns about the quality of care provided by the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for non-commercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
