Latest Inspection
This is the latest available inspection report for this service, carried out on 4th August 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for New Horizons.
Annual service review
Name of Service: New Horizons The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Christine Bowman Date of this annual service review: 0 4 0 8 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 83 Upper St Helens Road Hedge End Hampshire SO30 0LS 01489795385 01489797144 newhorizons@ilg.co.uk winchesterroad@ilg.co.uk Iliace Ltd Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Name of registered manager (if applicable) Mr Jolly Alvendia Carani Jr Conditions of registration: Category(ies) : learning disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 3 0 The maximum number of service users to be accommodated is 3. The registered person may provide the following category/ies of service only: Care home only - (PC) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Learning disability (LD). Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service New Horizons is registered to provide care, support and accommodation for up to three younger adults with a learning disability. The service is one of a number belonging to the Independent Living Group. The accommodation is in a residential area within walking distance of local shops and public transport. It is a detached house with three single bedrooms, and has communal areas of lounge/dining room kitchen and enclosed
Annual Service Review Page 2 of 6 The registration of a new manager. rear garden. Current fees range from #2,050 to #2,950 per week. These fees do not include: Leisure activities such as going to the cinema, hairdressers, chiropody and personal requisites such as toiletries and magazines. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service; these are called notifications and are a legal requirement. The previous key inspection. A telephone call to the home to ascertain if there had been any changes with respect to fees charged. Relevant information from other organisations. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and they know what further improvements they need to make. The AQQA recorded that some of the changes made, as a result of listening to the people who use the service included, updating the service users activity timetables and adding new activities such as aromatherapy and arts and craft, involving service users in choosing colour schemes for their bedrooms and new picture frames and other decorative items to personalise their bedrooms. A new garden table, chairs and parasol had been purchased as requested by two service users during regular discussions and another service user had planned a holiday of their choice. Over the last twelve months, the AQAA recorded that more had been learnt about the communication needs of the people who use the service, and the staff team had received training in Makaton. This had proved to be a vital aid in enhancing communication between the service users and staff and the service users are now able to express themselves better. Under all outcome areas, the AQAA recorded improved outcomes for service users and instances of working closely with the local Community Learning Disability Team to support service users communication and behavioural needs. The AQAA recorded that the homes own quality assurance questionnaires included positive responses from relatives and care managers about the service provided. The AQAA recorded that one complaint had been received over the last twelve months, which had been upheld and resolved within twenty eight days. Twenty-eight safeguarding referrals had been made over the same period, but they had not resulted in safeguarding investigations. The home continues to let us know about the things that have happened since our last key inspection and they have shown that they have managed issues well. The previous inspection report of 7th August 2008 contained one requirement with respect to ensuring that all staff, trained to administer medications to the people who use the service, follow the correct procedures and keep an accurate record of medications administered. The AQAA recorded, Policies and procedures are in place so Annual Service Review Page 4 of 6 that staff members handle and administer medication safely. Staff members that administer medication have received training in line with the National Minimum Standards and are updated accordingly. All outcome areas for service users were judged as good. The management work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan and will do a key inspection by 7th August 2010. However, we can inspect the home at any time if we have concerns about the quality of the service or safety of people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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