Latest Inspection
This is the latest available inspection report for this service, carried out on 18th January 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Newlands Residential Home.
Annual service review
Name of Service: Newlands Residential Home The quality rating for this care home is: The rating was made on: two star good service 0 4 1 2 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Julie Sumner Date of this annual service review: 1 3 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 2 Wellington Parade Walmer Deal Kent CT14 8AA 02082497909 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Name of registered manager (if applicable) Mr Uday Kumar,Mrs Kiranjit Juttla-Kumar Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: The maximum number of service users to be accommodated is 19. The registered person may provide the following category/ies of service only: Care home only - (PC) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category (OP). Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Newlands is a large, detached building, situated in a quiet area of Walmer, Deal, directly overlooking the sea. It is near to local shops in the village of Kingsdown, and is close to Walmer Castle and the town of Deal. The home is privately owned by Mr Uday
Annual Service Review Page 2 of 6 Number of places (if applicable): Under 65 Over 65 0 19 0 4 1 2 2 0 0 8 Kumar and Mrs Kiranjit Juttla Kumar. Accommodation for up to 19 older people is provided over 2 floors. 13 rooms are for single occupancy, and three are large enough for 2 people to share if specifically requested. A purpose built ground floor extension was added to the original property some years ago. Bedrooms in this part of the home are all fitted with ensuite shower and toilet facilities. A stair lift enables access to the first floor in the main building. Some bedrooms have doors that open on to a first floor veranda, and others have magnificent sea views. There are gardens at the front, side and rear of the building, providing a variety of seating areas for people living in the home. Information on the homes services and the CSCI reports, for people who are considering moving in, will be detailed in the statement of purpose and service user guide. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. The last inspection report was very positive about the home. There were no requirements or recommendations made. The owner and staff team demonstrate their ability to determine what improvements may need to be made and to put them into practice. The AQAA indicates they have received two complaints and there have been two safeguarding of vulnerable adult referrals in the last year. These have all been investigated and were not substantiated although the safeguarding alerts did highlight some areas for improvement needed. We recently wrote to the owner about the need for the home to have a registered manager. The owner is dealing with this and registering a new manager is included in the areas of improvement planned. At present he employs a care coordinator who is in day to day charge of the home. We were told in the AQAA about the improvements the owner and staff team have Annual Service Review Page 4 of 6 made to the service provided in the last 12 months. They told us that the care plans have been developed so that they are more person centred and that the homes documentation has improved. They have introduced more varied activities. The people living in the home have more opportunities to go out in the local community. They participated in the Deal festival and have been out to a wild animal park and attended the local church festival and music concerts. The home has worked closely with other professionals. Staff have been allocated key duties to enhance the teams skill mix. They have been identifying and enhancing specific skills which interest staff like hand and foot massage, end of life care, dementia care, care planning and advance medication. Many staff have completed the national vocational qualification (NVQ) in care to level 3. They said that after training and supervision staff feel more confident in their role and also in reporting any incident that may occur. They said that staff morale is higher. They said they have maintained a homely feeling to the home. They have installed a new stair lift, they have bought a new carpet cleaner, a new industrial washing machine and tumble dryer. They now have 2 hoists one upstairs and one downstairs. Six bedrooms have been redecorated to give a fresh feeling. They continue to explain in the AQAA about their plans for building on what they have improved over the last 12 months by further developing the service. They plan to provide a brochure for all people considering moving into the home and they are going to add a family tree to the care plan. They are going to make some improvements to the environment. They are planning to have an extension, to convert a bathroom into a wet room, to buy a bath hoist to enable everyone to have a bath if they wish. They have received a quote for the new carpets in the lounge and unit extension. They are going to continue developing the staff skills with training and meetings. They plan to appoint an activity co-ordinator and continue to develop the activities and occupation in the home and local community. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by December 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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