Latest Inspection
This is the latest available inspection report for this service, carried out on 5th January 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Norfolk House.
Annual service review
Name of Service: Norfolk House The quality rating for this care home is: The rating was made on: two star good service 1 0 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Judith Stanley Date of this annual service review: 1 7 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 34 Norfolk Street Wigan Lancashire WN6 7BJ 01942495777 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Mr Megraj Jingree,Mrs Premila Jingree Number of places (if applicable): Under 65 Over 65 0 18 The registered person may provide the following categories of service only: Care Home only - Code PC To people of either gender, whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - Code OP The maximum number of people who can be accommodated is: 18. Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Norfolk House is a privately owned care home that offers personal care and support for 18 older people. Norfolk House is a large converted semi detached property situated in the Springfield area of Wigan and is a short drive away from Wigan and Standish town centres. Local amenities are close by including shops, local church, library and health centre. The home offers 10 single rooms and 4 shared rooms, there are no rooms with en suite facilities, however all rooms have a hand basin and bathrooms and toilets are within close proximity to bedrooms and communal areas. There are bedrooms on both
Annual Service Review Page 2 of 6 1 0 1 1 2 0 0 8 floors; the first floor is accessible by passenger lift. There are car-parking facilities at the front of the Home and a large enclosed private garden to the rear. At the time of the inspection the weekly fee charged ranges from 322:65 pounds to 360:51 pounds there is no top up fee incurred. Additional charges were made for hairdressing, magazines and toiletries and private chiropody. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we had received, or asked for since the last key inspection in November 2008. This included: . The annual quality assurance assessment (AQAA) that was completed and sent to us by service. The AQAA is a self assessment that focuses on how well outcomes are being met for those people who use the service. . Feedback surveys returned to us by those using the service and from staff. . Information we have about how the home manages any complaints. . What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. . The previous inspection report. . Relevant information from other organisations. . What people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment within the timescale given for completion. The information provided showed us what improvements the home has made and their plans for the future. For example, staff have undertaken training on The Mental Capacity Act and dementia training. That care plans are kept up to date and reviewed and changes made as required to ensure the needs of the residents are met. Plans for the future include: more trips out of the home, involving residents to assist in the garden and to continue with staff training. Our judgment is that the home is still providing a good service for the people living at the home. As part of the review we asked people who use the service and staff to complete our surveys telling us what they think about the home. We received completed surveys from seven residents and from nine staff. People living at the home indicated they are happy there. One said, The care is good and the staff are helpful and friendly and visitors are made welcome. Everything at Norfolk House is fine, I am very happy here. Another said, I am very happy here, I have everything I need. I go out when I want, my family are made welcome, I never want to leave. Staff comments were positive one said, The home gives a safe, caring environment, with long term staff who are well trained and committed. It feels like home and one big family. Another said, The home gets good feedback from residents families. It puts the needs and preferences of the residents first. Staff confirmed that they receive the necessary training which is Annual Service Review Page 4 of 6 relevant to their role and that they are kept up to date with new ways of working. Feedback is gathered by the home through their own quality assurance systems, which includes good communication with residents, questionnaires and residents/ relatives meetings. The management of the home remains stable. There has been no complaints made to the manager of the home within the last twelve months. Information on the AQAA told us that mandatory staff training is up to date and that training for NVQs is ongoing. The manager informs us of any events, which may occur and manages any problems arising in a professional manner. The manager works well with us and has shown that the service continues to provide outcomes for the people who use it. What are we going to do as a result of this annual service review? The Care Quality Commission will continue to monitor information about this service and will carry out an inspection when required. Annual Service Review Page 5 of 6 Reader Information
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