Latest Inspection
This is the latest available inspection report for this service, carried out on 18th September 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Norwood House Care Home.
Annual service review
Name of Service: Norwood House Care Home The quality rating for this care home is: The rating was made on: two star good service 1 9 0 9 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Stephen Robertshaw Date of this annual service review: 0 3 0 8 2 0 0 9 Annual Service Review Page 1 of 5 Information about the service
Address of service: 1-3 Vicarage Gardens Scunthorpe North Lincs DN15 7BA 01724850321 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category North Lincolnshire Care Limited Number of places (if applicable): Under 65 Over 65 0 0 23 23 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: The manager of the service has changed and the home receives support from a new area manager. 1 9 0 9 2 0 0 8 Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Norwood House is in the centre of Scunthorpe and close to all of the local shops and amenities. It is registered for 23 service users in the category of older people and older people with dementia. The home has 4 bathrooms, a shower room and nine toilets for the service users to share. These are all in close proximity to service users? bedrooms. Three bedrooms also have en-suite facilities. The accommodation is provided over two floors. There are two staircases and two passenger lifts to aid accessibility. There are pleasant gardens to the front and rear of the property. Annual Service Review Page 2 of 5 Service update since the last key inspection or annual service review:
What did we do for this annual service review? The service sent us their Annual Quality Assurance Assessment (AQAA) when we asked for it. It was very clear and and been thoroughly completed. This gave us all the information we asked for in detail. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and they continue to identify ways to further enhance their service. The home also told us of other improvements they have made since our last review of the service. We looked at all the information that we have received, or asked for since the last key inspection or annual service review. This included: What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. We also looked at the previous key inspection and relevant information from other organisations. We have not received any information about this service that gives cause for concern and would make us think that the current quality rating is not accurate. The quality rating for this service is 2* star. This means the people who use this service experience good quality outcomes. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues that have arisen. The service states that it has improved the services available to people that use the service. This included involving the support of outside agencies and associations such as the blind society, the Stroke association and the Scunthorpe Museum and Library. The AQAA identified that the service had developed a booklet on Promoting Equal opportunities and Valuing Diversity. The staff also receive this booklet and are challenged on their understanding of the policy and the issues that may arise for people that use the service. This helps to support the diversity of the people living at the home. The care staff also receive training in relation to equal opportunities and the service has an equalities action plan. The management state that Norwood House have developed more comprehensive person centered care plans. This covers areas such as daily living, mobility, risk factors, religion and hobbies. This means that people will have their needs supported in ways that are safe and acceptable to them. Some improvements have been made to the environment since the last inspection. This included privacy locks being placed on all bedroom doors at Norwood House and the communal areas have been decorated. Unoccupied rooms have been refurbished and the service plans to decorate two bedrooms per month until they have all been completed. The conservatory has been refurbished with new blinds fitted. This was previously an area of concern in earlier reports due to the poor condition of the conservatory. A recent inspection from the local Social Service department scored Norwood as Good or Excellent in all seven areas that they were inspected on. This inspection was carried out over a three day period. Annual Service Review Page 3 of 5 The AQAA states that fencing has been placed to prevent residents walking on a uneven section of the patio. This was also an ongoing concern for the Commission. Since the last inspection of the service there have been changes made to the management of the home.some changes in management. This includes a new manager for the home and a new area ,manager. The new manager has experience in working with people that have dementia care needs. The AQAA states that the manager of Norwood House previously worked for the Alzheimers society across England and Northern Ireland. The homes manager is currently working cowards the Registered Managers Award and an application has been completed to be considered as a fit person to manage the service. What are we going to do as a result of this annual service review? We are not going to change our inspection plan and will do a key inspection by 18th September 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 4 of 5 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 5 of 5 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
