Latest Inspection
This is the latest available inspection report for this service, carried out on 29th September 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Oakcroft.
Annual service review
Name of Service: Oakcroft The quality rating for this care home is: The rating was made on: two star good service 1 0 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Peter McNeillie Date of this annual service review: 2 9 0 9 2 0 0 9 Annual Service Review Page 1 of 5 Information about the service
Address of service: 8 Winston Rise Four Marks Alton Hampshire GU34 5HW 01420563442 Telephone number: Fax number: Email address: Provider web address:
oakcroft@ilg.co.uk winchesterroad@ilg.co.uk Iliace Ltd Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 4 0 The maximum number of service users to be accommodated is 4. The registered person may provide the following category of service only: Care home only (PC) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories Learning disability (LD). Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Oakcroft is a registered care home owned and managed by Iliace, registered to provide to provide support , care and accommodation for up to four residents between the ages of 18 and 65 who have a learning disability. Each resident who is accommodated in their own a single bedroom are able to access all other communal areas of the home including two bathrooms, a lounge, dining room, kitchen, activity and an enclosed garden to the rear of the property. 1 0 1 0 2 0 0 8 Annual Service Review Page 2 of 5 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations and what other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgment is that the agency is still providing a good service and that they know what improvements they need to make. In their AQAA the home told us. We do the following to ensure that race, gender identity, disability, sexual orientation, age, religion and belief are promoted and incorporated into what we do: Staff awareness of equal opportunities and discrimination policy and procedure during LDAF induction. Manager also follows relevant equal opportunities policy in recruitment regarding equality and diversity by making vacancies available to everybody. Service users are supported in accessing the local community including church groups and services should they wish to attend. Also we have made the following changes to ensure that equality and diversity has been promoted within our service: All service users are promoted to have choice in their menus and weekly meals out in the local community. The service users have had the choiuce to redecorate their bedrooms with support, new bedding curtains, carpets and colour of their room with which tthey have been fuly involved with all the processes to include them painting it themselves with support. And finally we are planning to make these further changes to ensure we continue to promote equality and diversity and these are reflected in all we do: Staff training /input for relevant courses. New policies and procedure is put in place by the organisation. We are planning to support the service users to attend events and Annual Service Review Page 3 of 5 activities such as a local church group and the local Maltings centre. Apart from identifying improvement made in the past in the past twelve months, in their AQAA the home also identified other areas for improvement for the developments of this service including : To ensure that all staff are competent and kept up with all areas of training in order to give them the tools and qualifications to fully support service users. To ensure this takes place the manager will need to keep the training matrix up to date and keep actively seeking for other relevant training to meet needs. The company is looking into setting up a quality compliance team which is separate from operations which will give us a more detached overview of the service with the compliance team carrying out regulation 26 inspections on a monthly basis. All staff within the home will be working towards their NVQ or have achieved it by 2010. The home has shown that they have managed issues well. No complaints have been received by CSCI the previous regulator or CQC since the last inspection. They work well with us and have shown us that their service continues to provide good outcomes for people who use the service. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 29th September 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 4 of 5 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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