Care Home: Oakhaven - City of York Council

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What the care home does well Health and personal care People observed looked clean and well cared for. A care leader explained the new care plan format and the detailed risk assessments and monthly reviews and evaluations which take place. Social services complete an initial assessment, which is followed by the home`s assessment. After six weeks this is reviewed and detailed care plans are then put in place. One plan which had recently been updated had extremely detailed information relating to life history.This helped to inform the plans of care. Risk assessments were in place for moving and handling, nutrition and the prevention of pressure sores. This was comprehensive and gave an excellent picture of the individual and the needs they had. The manager has developed a care plan audit which helps identify if there are any blanks or errors in the records, these are then addressed through supervision and followed up at regular intervals. Complaints and protection A copy of the complaints procedure is available in the home, one person confirmed they knew how to complain. No formal complaint shave been made to the home. The manager is knowledgeable on the needs of vulnerable adults and staff have recently received safeguarding training. This training involved a video which looked at different scenarios and a questionnaire for staff highlighting different types of abuse. One member of staff discussed what action would be taken if an allegation of abuse was made. The staff member understood the action needed to minimise any further risk of harm. The manager is aware of the Mental Capacity Act and staff are given leaflets which discusses the impact of older vulnerable adults. People looked safe and staff were observed speaking in a pleasant manner to people in the home. Staffing The level of staff on a morning has increased in the past 12 months. At this visit there were enough staff to meet individual needs. The manager is aware of the categories of registration and when it is appropriate to review people if their needs can no longer be met. Management and Administration. The manager is experienced and knowledgeable in dealing with this client group. Recently the home have received an Award for the Care they offer at the home. The quality assurance system has been developed. This includes questionnaires for people using the service, their relatives and health care professionals. This information will be analysed and action will be taken to address any issues. Audit systems are in place for care plans, medications and health and safety. The manager is well supported by a senior manager who is in regular contact with the home. What the care home could do better: No requirements or recommendations were made during this visit. Inspecting for better lives Random inspection report Care homes for older people Name: Address: Oakhaven - City of York Council 144 Acomb Road York North Yorkshire YO24 4HA The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full assessment of the service. We call this a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed inspection. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Jo Bell Date: 0 3 0 2 2 0 0 9 Information about the care home Name of care home: Address: Oakhaven - City of York Council 144 Acomb Road York North Yorkshire YO24 4HA 01904791599 01904784985 lisa.walbridge@york.gov.uk Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Type of registration: Number of places registered: City of York Council care home 27 Conditions of registration: Category(ies) : Number of places (if applicable): Under 65 old age, not falling within any other category 0 Over 65 27 Conditions of registration: Date of last inspection Brief description of the care home Oakhaven is a care home run by City of York Council and is registered to provide a service for 27 older people of either gender aged over 65 years who do not have any specialist requirements. Oakhaven was purpose-built approximately 50 years ago and is located within a short walk of Acomb Village centre. The accommodation is provided in single rooms on two floors. The upper floor is accessible via passenger lift. Structural alterations have been completed to create more open lounge space and additional toilets. Up to 6 day care places per day are available. Care Homes for Older People Page 2 of 7 What we found: A random visit took place on Tuesday 3rd February 2009. This was to confirm that the service continues to provide good outcomes for people. One inspector spent two hours at the home. During this time aspects of health and personal care, complaints and protection, staffing and management and administration were inspected and discussed. The previous requirements and recommendations have been met. The visit confirmed that the home is working towards having some excellent outcomes for people in respect of care planning and the quality assurance system. This has further been enhanced by the home receiving a Care Award in 2008. What the care home does well: Health and personal care People observed looked clean and well cared for. A care leader explained the new care plan format and the detailed risk assessments and monthly reviews and evaluations which take place. Social services complete an initial assessment, which is followed by the homes assessment. After six weeks this is reviewed and detailed care plans are then put in place. One plan which had recently been updated had extremely detailed information relating to life history.This helped to inform the plans of care. Risk assessments were in place for moving and handling, nutrition and the prevention of pressure sores. This was comprehensive and gave an excellent picture of the individual and the needs they had. The manager has developed a care plan audit which helps identify if there are any blanks or errors in the records, these are then addressed through supervision and followed up at regular intervals. Complaints and protection A copy of the complaints procedure is available in the home, one person confirmed they knew how to complain. No formal complaint shave been made to the home. The manager is knowledgeable on the needs of vulnerable adults and staff have recently received safeguarding training. This training involved a video which looked at different scenarios and a questionnaire for staff highlighting different types of abuse. One member of staff discussed what action would be taken if an allegation of abuse was made. The staff member understood the action needed to minimise any further risk of harm. The manager is aware of the Mental Capacity Act and staff are given leaflets which discusses the impact of older vulnerable adults. People looked safe and staff were observed speaking in a pleasant manner to people in the home. Staffing The level of staff on a morning has increased in the past 12 months. At this visit there were enough staff to meet individual needs. The manager is aware of the categories of registration and when it is appropriate to review people if their needs can no longer be met. Management and Administration. The manager is experienced and knowledgeable in dealing with this client group. Recently the home have received an Award for the Care they offer at the home. The quality assurance system has been developed. This includes questionnaires for people using the service, their relatives and health care professionals. This information will be analysed and action will be taken to address any issues. Audit systems are in place for Care Homes for Older People Page 3 of 7 care plans, medications and health and safety. The manager is well supported by a senior manager who is in regular contact with the home. What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 4 of 7 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These requirements were set at the last inspection. They may not have been looked at during this inspection, as a random inspection is short and focussed. The registered person must take the necessary action to comply with these requirements within the timescales set. No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 5 of 7 Requirements and recommendations from this inspection Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No. Refer to Standard Good Practice Recommendations Care Homes for Older People Page 6 of 7 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report CSCI General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. 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