Latest Inspection
This is the latest available inspection report for this service, carried out on 18th December 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Oaklands.
Annual service review
Name of Service: Oaklands The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Kerry Kingston Date of this annual service review: 1 7 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 5 The Green Theale Reading Berkshire RG7 5DR 01189305288 Telephone number: Fax number: Email address: Provider web address:
www.voyagecare.com Milbury Care Services Ltd Name of registered provider(s): Name of registered manager (if applicable) Miss Katherine Mahoney Conditions of registration: Category(ies) : learning disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 6 0 The maximum number of service users who can be accommodated is: 6 The registered person may provide the following category/ies of service only: Care home only - PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Learning disability - LD Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: A new manager, Katherine Mahoney,was registered on the 22nd of MAY 2009. Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Milbury Care Services Ltd is a private company that is registered to provide care and accommodation for up to six adults who have a learning or communication difficulty. Annual Service Review Page 2 of 6 The accommodation is provided in Oaklands, a large, older-style detached house that is situated on the outskirts of Theale village. The home is within walking distance of local shops, churches, pubs and cafes. There are bus and rail services from the village to the towns of Reading and Newbury. A private drive at the front of the house provides parking space for several cars and there is a large garden to the rear of the property. Each of the Service Users has an individual bedroom in addition to use of the shared accommodation of the property. At the time of the inspection on the 6th March 2008, the fees at this home ranged from £988 to £1,600 per person per week. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at the annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. We looked at surveys (six) completed by people who live in the home, they were completed with the assistance of staff. We checked what the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. We looked at the previous key inspection report and the results of any other visits that we have made to the service in the last 12 months. We looked at relevant information from other organisations. We looked to see if other people have told us anything about the service. We made a phone call to the registered manager to discuss some issues raised by the AQAA. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service. The home continues to let us know about things that have happened since our last key inspection, such as medication errors.The registered manager confirmed that the competence of all staff members to administer medication was re-assessed as a result of the errors.The home works well with us and have shown us that their service continues to provide good outcomes for the people who use it. The home has a new manager who was registered in May of 2009, she has completed the Registered Managers Award and has registered to begin her N.V.Q 4 in care. The manager confirmed that the requirements made by the fire officer, as a result of his visit, have been complied with. The AQAA noted that there have been several developments, some as a result of listening to the views of the people who use the service, these include developing a more individualised service, people being given more opportunities to make decisions about their daily life, redecorating as necessary and planning holidays for people. The AQAA noted that it meets peoples equality and diversity needs by several means including, ensuring that they offer an individualised service, regularly up-dating equality and diversity policies and procedures and ensuring peoples faith choices are Annual Service Review Page 4 of 6 respected and supported. All six surveys were returned to us, these had been completed by staff on behalf of the people who live in the home. It is clear how staff had ascertained the views of people who are not able to communicate, verbally. They describe behaviours and indications that people are happy with the care they receive. The only negative comments were that people need more structured activities and that more staff would ensure all planned activities take place. The registered manager is aware that there needs to be more structured activities and is currently developing the activities available to the people who live in the home. She said that a new assistant manager, with particular experience in providing activities, has been appointed to the home to assist with the development of this area of work. The AQAA reported that all Polices and Procedures are up-to-date and were reviewed in June 2008. The home advised us, prior to the last Annual Service Review, that they had met the three requirements made at the last Key Inspection visit. The home reported that no complaints have been received by them and there have been no safeguarding incidents or concerns. No information about complaints or safeguarding issues have been received by the Commission since the last inspection. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by the 6th March 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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