Latest Inspection
This is the latest available inspection report for this service, carried out on 15th December 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Oaklands Nursing and Residential Home.
Annual service review
Name of Service: Oaklands Nursing and Residential Home The quality rating for this care home is: The rating was made on: two star good service 1 3 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Marie Matthews Date of this annual service review: 1 2 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Talbot Street Harle Syke Burnley Lancashire BB10 2HR 01282411948 01282448251 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category physical disability Conditions of registration: Grosvenor Care (South) Ltd Number of places (if applicable): Under 65 Over 65 0 1 43 0 The registered person may provide the following category of service only: Care home with nursing - Code N To people of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - Code OP (maximum number of places: 43). Physical disability - Code PD (maximum number of places: 1). The maximum number of people who can be accommodated is: 44. Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Oaklands is a listed building that has been extended to provide accomodation for up to forty-four people who require nursing or personal care. It is situated in a quiet residential area in Harl Syke on the outskirts of Burnley. There are two floors that can be accessed by a passenger lift or stair lift. All rooms are single occupancy and some
Annual Service Review Page 2 of 6 1 3 1 1 2 0 0 8 offer en-suite facilities and there are a variety of comfortable communal areas.There are attractive garden areas and adequate parking for visitors. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection undertaken on 13th November 2008. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Discussions with the registered manager. Survey information from four people using the service. Information that we have about how the service manages complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. Relevant information from other agencies. The results of the last key inspection. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information that we asked for. We looked at the information in the AQAA; it was very detailed with clear evidence of how the home has improved since the last key inspection. The information told us that peoples opinions and views are valued are that they are involved in decisions about their care; this ensures they receive the care they both need and want. We were told that new staff are recruited safely and receive appropriate training; this will ensure that service users will be looked after by suitable and competent staff. We were told that there is an ongoing refurbishment plan to improve the home and that new equipment has also been purchased; this will ensure residents live in a well maintained, safe and pleasant home that meets their needs and expectations. We did not receive any comments from staff working in the home but we were told that most of them have a recognised qualification in care and all are given relevant training; this will ensure they have the skills and competence they need to look after people properly. We received comments from two service users; their relatives helped them to complete Annual Service Review Page 4 of 6 the surveys. They told us they were happy with the care and support they received, that staff were available when they needed them and that staff listened and acted on what they said; this will ensure they are involved in decisions about their lives and get the care they want. Service users also told us that there were suitable activities available and they enjoyed the meals. Comments from service users included I am very well looked after and all the staff are very caring and I am very happy at Oaklands and glad I chose it. Two visitors completed our surveys. The visitors were also very happy with the care. Comments included the home is excellent, I know my mothers care could not be better than this, the manager is one of the kindest and caring people I have ever met and she ensures that her staff provide the best care possible, the home is spotless, no smells, organised and well maintained and as far as nursing homes go I would think that Oaklands is as good as it gets, Oaklands is the next best thing to home. The home continues to let us know about things that have happened since our last key inspection and have shown us that they have managed issues well. They work well with us and have shown that they have improved outcomes for the people who use the service. We were told that they were improving and developing systems to check that people are happy and that staff are following safe procedures; this information would help to improve the service they provide. They told us they have a clear complaints procedure which is available to people and they have had three complaints that have been dealt with properly. People said they knew who to speak to if they were unhappy and knew how to make a formal complaint; this showed that the home takes complaints seriously and are happy to receive feedback to help improve the service they provide. Staff are given training and have access to clear procedures to help them to recognise and respond properly to any signs of abuse or neglect; this will ensure service users are safe and protected. What are we going to do as a result of this annual service review? The Care Quality Commission will continue to monitor information about this service and will carry out an inspection when required. Annual Service Review Page 5 of 6 Reader Information
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