Latest Inspection
This is the latest available inspection report for this service, carried out on 18th May 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Oakwood House Nursing Home.
Annual service review
Name of Service: Oakwood House Nursing Home The quality rating for this care home is: The rating was made on: two star good service 1 9 0 2 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Marilyn Fellingham Date of this annual service review: 1 7 0 3 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: Old Watton Road Colney Norwich Norfolk NR4 7TP 01603250101 01603458097 Telephone number: Fax number: Email address: Provider web address:
www.bupa.com BUPA Care Homes (BNH) Ltd Name of registered provider(s): Name of registered manager (if applicable) Mrs Amanda Marie Bell Conditions of registration: Category(ies) : dementia old age, not falling within any other category physical disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 19 0 31 0 31 0 Persons accommodated or provided services with a physical disability may be aged 40 years and over Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Oakwood is a fifty-bedded nursing home in Colney on the outskirts of Norwich. It is one of BUPAS homes. The building is of new design and is on two floors. It is set in pleasant grounds, with several very large oak trees being a notable feature. There is a
Annual Service Review Page 2 of 6 1 9 0 2 2 0 0 9 car park at the front of the home. There is good wheel chair access to the home and to the garden. The internal environment, especially the residents rooms, are of a very high standard. The Home provides general nursing care for persons over forty, and also cares for persons over forty, who may have a physical disability. There is a large dining room that is furnished with separate tables, seating various numbers of Service Users; it is a most pleasant room that has been tastefully decorated and allows accommodation for wheelchair users. The home has recently undergone an extension and now provides accommodation for ten more service users. These new rooms have en suite facilities and patio doors leading to extensive landscape gardens. A new small conservatory has been added which leads off the dining room. The new extension also provides a new dining room, satellite kitchen, quiet room and a nurses station. Recently the home has been registered to enable it to use nineteen of its rooms on the first floor as a unit for persons with dementia. Fee levels range from £885 to £1020.00 per week. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at information that we have received, or asked for, since the last Key Inspection or Annual Service review. This included: The Annual Quality Assurance Assessment (AQAA). The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service; these are called notifications and are a legal requirement. The previous Key Inspection and the results of any other visits that we have made to the service in the last twelve months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The manager sent us an Annual Quality Assurance Assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We know from past inspections that people who move into the home have detailed assessments and good care plans that identify their needs and wishes. A senior member of staff visits all prospective residents, either at home or in hospital, to assess their needs before they move into Oakwood House. They and their relatives have sufficient information to be able to decide if it is the right home for them. Relatives and other people who support potential residents are involved as much as possible as they know them best and can give the home useful information. Prospective residents are able to visit the home for a few hours, or even longer to meet staff and other residents. One resident remarks in their survey that they are made to feel at home. Care plans are based on initial assessments of need and explain what staff need to do to make sure that everything relating to peoples health, personal and social care needs are met. The AQAA tells us that monthly audits are carried out when many aspects of care are assessed to allow for continual improvement. Staff make sure that they maintain privacy and dignity for residents and encourage them to make choices and decisions about their daily lives. The AQAA tells us that the chef meets with all new residents to ascertain their food preferences, it also tells us that the residents are involved in the development of the menus. The home has a unit which also caters for people with dementia needs. The AQAA Annual Service Review Page 4 of 6 gives examples of the training that staff have received since the last Key Inspection and describes the training still needed by the staff team. It also states that the regional manager conducts audits in relation to medication. Since the last inspection there has been one complaint, the Commission has been kept informed of how the company (BUPA) has dealt with this. The service lets us know about things that have happened since our last inspection. The staff know about the complaints and whistle blowing procedure and have had training about safeguarding adults. The residents surveys indicate that the residents are aware of how to air their concerns. There is a good quality assurance system; people who use the service can have their say. What are we going to do as a result of this annual service review? We are not going to change our inspection plan and will carry out a Key Inspection according to the Commissions procedures. However, we can inspect at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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