Care Home: Outreach Community & Residential Services Highbury Court

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Annual service review Name of Service: Outreach Community & Residential Services Highbury Court The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Julie Bodell Date of this annual service review: 0 2 0 3 2 0 1 0 Annual Service Review Page 1 of 5 Information about the service Address of service: Highbury Court 443-5 Bury Old Road Prestwich Manchester M25 1QP 01617730776 01617405678 akila@outreach.co.uk Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : learning disability mental disorder, excluding learning disability or dementia Conditions of registration: Outreach Community & Residential Services Number of places (if applicable): Under 65 Over 65 3 3 0 0 The home is registered for a maximum of 6 service users, to include up to 3 service users in the category of MD (Mental Disorder under 65 years of age); up to 3 service users in the category of LD (Learning Disabilities under 65 years of age) The service should employ a suitably qualified and experienced Manager who is registered with the Commission for Social Care Inspection. Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Highbury Court is one of a group of care homes managed by Outreach Community and Residential Services. Outreach is a charity that provides care and support predominantly to Jewish people with learning disabilities or mental health needs. Highbury Court is made up of six single occupancy flats, each linked by intercom to the Annual Service Review Page 2 of 5 staff flat. There are no shared areas apart from a small, private garden. The flats are situated in a residential area of Prestwich, about three quarters of a mile from the village centre. They are close to bus and tram routes, local shops, and synagogues. There is ample parking adjacent to the flats for visitors. Staff members are available on the premises 24 hours per day, including at night when a staff member sleeps-in. The level of staff support to be provided to each resident is agreed before the person moves in, and reviewed regularly. A statement of purpose and service users guide is available, which informs current and prospective residents about the services and facilities available at the home. The aims of the service, as described in the Statement of Purpose, are to empower individuals, supporting them to make choices and decisions in their lives and to develop their independent living skills to enable them to live independently in their own homes. Fees vary depending upon assessed needs. Annual Service Review Page 3 of 5 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection on 5th March 2008. This included The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA). We looked at the information in the AQAA, which informed us that people enjoy a full and meaningful life and they engage in activities to promote independence. They also have contact with the wider community through a range of leisure, social, employment and/or educational facilities. Outreach plan to promote more independent living so that people can move on and live within the wider community, if they want too. As a result of feedback from the organisations annual questionnaires, people now go out on monthly activities as a group. People are invited to join the staff team meetings when nonconfidential information is being discussed. Flats 1, 3, 4 and 6 have undergone redecoration and refurbishment within the past year. At the last key inspection the home achieved an excellent quality rating and we made no requirements or recommendations. We are aware that there is no registered manager in place at this time. We spoke with the Director of Operations who told us that the post had been advertised twice but noone had applied. There are plans in place to re-advertise the post in the near future. We have received one notification about a medication error. There have been no safeguarding alerts or complaints about the home. We received one survey from a person living at the home that gave generally positive responses to our questions. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection or an annual service review by 4th March 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 4 of 5 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 5 of 5 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. 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