Latest Inspection
This is the latest available inspection report for this service, carried out on 21st April 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Park View.
Annual service review
Name of Service: Park View The quality rating for this care home is: The rating was made on: two star good service 1 3 0 1 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Andrea Goodall Date of this annual service review: 2 4 0 2 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: 34 Station Lane Seaton Carew Hartlepool TS25 1BG 01429221951 Telephone number: Fax number: Email address: Provider web address:
kristyhowe@tiscali.co.uk Name of registered provider(s): Name of registered manager (if applicable) Mrs Barbara Jaques Conditions of registration: Category(ies) : dementia mental disorder, excluding learning disability or dementia old age, not falling within any other category physical disability Conditions of registration: Mr Matt Matharu Number of places (if applicable): Under 65 Over 65 5 2 0 2 0 0 26 0 The maximum number of service users who can be accommodated is: 26 The registered person may provide the following category of service only: Care Home only Code PC To service users of the following gender: Either Whose primary care needs on admission to the Home are within the following categories: Old Age, not falling within any other category, Code OP - maximum number of places 26 Dementia Code DE, maximum number of places 5 Physical Disability, Code PD, maximum number of places 2 Mental Disorder, excluding learning disability or dementia, Code MD maximum number of places 2 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection:
Annual Service Review New manager has been registered. 1 3 0 1 2 0 0 9 Page 2 of 6 Date of last annual service review (if applicable): Brief description of the service Park View residential home is situated near the coast at Seaton Carew, Hartlepool, and is a long established care home. The home is registered to provide care and accommodation for up to 26 people. The building has been extended and provides bedrooms over two floors. There are two conservatory areas to the front of the house. All but two of the bedrooms are single rooms, some of which have en suite toilet facilities. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information we have received about Park View since the last key inspection on 13th January 2009. This information included the Annual Quality Assurance Assessment (AQAA). This is a self-assessment document that the manager has completed to tell us how well outcomes are being met for the people who live here. We have also looked at any other information we have received, such as events or changes that the home has told us about. These are called notifications and it is important that the home keeps us up-to-date about anything that affect the running of the service. We have looked at the previous inspection report to see what improvements the home has made since then. Since the last inspection the deputy manager has been appointed, and registered, as the manager. We have talked with the manager about the progress of the home. What has this told us about the service? The manager sent us the AQAA when we asked for it. The AQAA was clear and gave us all the information we asked for. At the time of this review there were 15 residents living at the home. The lower occupancy means that the plans for redecoration of this older building have slowed down. However the AQAA shows that the home continues to make improvements where possible. Since the last inspection three bedrooms have been redecorated. All bedroom doors are now fitted with name plates and photographs to help people find their way around the home independently. The manager also commented that doors have been fitted with updated fire protection following a recent fire safety inspection. It is good practice that the home tries to involve residents in the running of the service. For example the home has an opinion book for residents which is used each month to record their views and suggestions about the service eg food, accommodation and care. The AQAA states that care plans have been improved so that they are now more detailed about peoples individual needs. There are now weekly visits to the home by an activity staff, and the home has plans to find volunteers to support residents to go on outings. We received one survey from a resident who said that they were always or usually satisfied with all aspects of the service. They said that the home is particularly good at keeping rooms clean and at managing residents laundry. It is good that the staff team was recently awarded Carer of the Year 2009 by the Cooperative funeral care service. The home has developed a new Induction Pack for new staff to support them in their role. All staff are being trained in a national care qualification (called NVQ level 2 or 3). At this time, 8 of the 14 care staff have achieved Annual Service Review Page 4 of 6 this award and other staff are working towards it. The new manager has also recently achieved NVQ level 4, which is a suitable qualification for a manager of a care service. The manager has worked at Park View for 19 years and this supports the good continuity of care management at the home. We received three surveys from staff who were all very positive about the support, training and management that they receive. Staff said that the home is particularly good at promoting individualised care and choices for the people who live here. Staff also commented on the good relationship with residents and their families. One staff said, Its such a friendly, happy home that makes everyone feel welcome. All three staff commented that the home could be better decorated. In discussions the manager confirmed that the redecoration programme will continue as and when finances become available. There were no requirements made at the last inspection. All previous recommendations have been met or are being addressed. The home has kept us notified about any events in the home that we should know about. It has worked with other agencies to ensure people remain safeguarded at the home. Our judgement is that the service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for non-commercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
