Latest Inspection
This is the latest available inspection report for this service, carried out on 30th November 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Park View Nursing Home.
Annual service review
Name of Service: Park View Nursing Home The quality rating for this care home is: The rating was made on: two star good service 2 7 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Lynda Jones Date of this annual service review: 2 9 1 0 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service
Address of service: Lee Mount Road Ovenden Halifax West Yorkshire HX3 5BX 01422350088 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category physical disability Conditions of registration: Park View Nursing Home Ltd Number of places (if applicable): Under 65 Over 65 0 0 43 43 1. The registered person may provide the following category of service only: Care home with nursing: Code N, to service users of the following gender: Either, whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category: Code OP, Physical disability: Code PD. 2. The maximum number of service users who can be accommodaed is: 43. Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Yes. A 13 bed extension has been added to the home and registered since the last key inspection. 2 7 1 0 2 0 0 8 Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Park View is a large detached property situated in the Lee Mount area of Halifax, close to the local park and shops. The main Halifax shopping centre is only a short bus/taxi ride away. Park View is a care home with nursing. It can accommodate a total of 43
Annual Service Review Page 2 of 7 older people. There is a passenger lift which serves the ground and first floor. In addition to the weekly fees there are charges for services such as hairdressing, chiropody and dry cleaning. Copies of inspection reports are available from the home on request. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: -The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. -Surveys returned to us by people using the service and from other people with an interest in the service. -Information we have about how the service has managed any complaints. -What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. -The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. -Relevant information from other organisations. -What other people have told us about the service. What has this told us about the service? The home sent us their annual quality asssurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that it is still a good service. We received a total of eight surveys from people who live and work at the home and health care professionals who visit regularly. The home has a service user guide which gives information about the service and people are welcome to call and have a look at the accommodation provided. In the surveys people told us they had enough information before they moved in, to help them decide if it was the right place for them. They also confirmed that they had been provided with written information about the terms and conditions of residence. Everyone is assessed before they move in to make sure that their needs can be met. This assessment forms the basis of each persons individual care plan. The plan sets out each persons needs and tells staff what action they must take to ensure that everyone receives the care and support they require. The surveys told us the staff are available when needed, they listen to what people Annual Service Review Page 4 of 7 have to say and people feel they receive the care and support that they need. People confimed that there are activities for them to take part in if they want to; according to the AQAA the home has recruited an activities organiser who works five days a week. The home has a complaints procedure which people said they know about in the surveys they sent to us. They also confirmed that they had someone to speak to informally if they were not happy. The AQAA said most complaints are able to be dealt with quickly and no complaint large or small is taken lightly. The staff have had training about their responsibility to make sure that people in their care are safe and protected. The home has notified us about one safeguarding issue that they have dealt with recently, they followed safeguarding procedures and managed the situation appropriately. In the AQAA the manager told us about changes they have made to the environment recently -we have built a new 13 bed extention,renovated the old lounges and built a new one, more showers and bathrooms, new dining room, nurses station, treatment room, hair salon. There is increased outside communal space, new fire alarm system, nurse call system, new lift, more kitchen space, new facilities in the kitchen ,kithen upgrade They went on to say the home feels more open and organised, more facilities for service users and increased quality of service to both service users and relatives. According to the AQAA there is a low turnover of staff and training and development for all staff no matter what their role within the building to allow staff to change role and expand their career. In the AQAA we were told the rotas are planned well in advance so that staff know when they are working and to make sure that there are always sufficient staff on duty. However, according to some of the surveys they are not always able to put their training into practice because of staff shortages. We asked people to tell us what the home does well. These are some of the comments we received: The home is kept clean and tidy. The food is good They take the residents needs and wants into account provide excellent care holistcallyto the residents In the AQAA we asked the home to tell us what they do well. They said: we provide a good quality service to our service users and their relatives and friends.The home looks very nice now and provides a range of different types of service to a wide range of ages and conditions ,good quality food and now entertainment and activities each day What are we going to do as a result of this annual service review? Annual Service Review Page 5 of 7 We are not going to change our inspection plan, and will do a key inspection by 26 October 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 6 of 7 Reader Information
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