Latest Inspection
This is the latest available inspection report for this service, carried out on 17th June 2010. CQC found this care home to be providing an Good service.
The inspector found there to be outstanding requirements from the previous inspection report but made no statutory requirements on the home.
For extracts, read the latest CQC inspection for Park View Residential Home.
What the care home does well We looked at the care of two of the people in the home. This involved reviewing their care documentation as well as speaking to the people concerned. When we looked at the care records we found it easy to track the care both planned and carried out. One person was undergoing regular monitoring and medical input from the GP and also district nurses and this was well recorded and easy to follow. There were regular updates and reviews recorded. The person concerned said that the home was good at making sure appointments were kept and staff supported them on a daily basis with all aspects of care. A visitor reported: `The home is very good. Janet [manager] is very helpful and very approachable. [Resident] likes to be independent as much as possible and staff support this`. Another person spoken with said: `The staff are very good and look after me well. They are very patient and helpful` All of the people we observed were appropriately dressed and had good standards of personal hygiene. This shows that the home are maintaining peoples right to access health care and are also supporting people`s personal care on a daily basis. People reported that they felt comfortable and safe in the home and that they understood how to complain. The manager told us that the complaints procedure had been recently reinforced and staff had individually gone over the revised procedure with each resident in the home. Copies were available in each bedroom and also displayed on the notice board. There have been no complaints recorded about the service. Staff spoken with were very aware of how to identify abuse and were also aware of the importance of reporting correctly any concerns they may have. We spoke with two staff and the manager who were all aware of the `wider picture` in terms of the role of statutory bodies such as Social Services in investigating any safeguarding issues with in the home.This is evidence that the home are careful to listen to peoples concerns and have procedures in place to investigate or refer on appropriately so that peoples rights are respected and they are safe. . What the care home could do better: We discussed the new Mental Capacity Act and the need to formally assess peoples mental capacity as part of the admission. We would recommend that this is included in the pre assessment documentation so that capacity around the decision to move into the home is established. Such assessments are important as they form the basis of decisions about ongoing care. The manager and staff have not undertaken any updates around the Mental Capacity Act and we would recommend this so that they become more aware. We looked at the medicines and found safe monitoring of the administration of medicines with records up to date and accurate so we were able to audit and track the medicines given. One person we looked at is on medication PRN [give when necessary]. It is important to be clear about why the medication should be administered so that staff can be consistent in their approach. A note of this such as a care plan attached to the medication record which highlights this would benefit staff and would also act as a useful monitoring tool as it could be reviewed regularly as part of the care planning system. Some entries seen on medication records were written by care staff [handwritten]. We would recommend that these are signed by two care staff to ensure the entries are checked as correct and avoid any errors being made. The knowledge of care staff with respect to recognising and reporting abuse is very apparent. We would recommend that a copy of the local social service policy is made available for staff to act as reference and further information. Random inspection report
Care homes for older people
Name: Address: Park View Residential Home 95 Regent Road Morecambe Lancashire LA3 1AF two star good service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Michael Perry Date: 1 7 0 6 2 0 1 0 Information about the care home
Name of care home: Address: Park View Residential Home 95 Regent Road Morecambe Lancashire LA3 1AF 01524415893 Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Mrs Janet Pinington Type of registration: Number of places registered: Conditions of registration: Category(ies) : Mrs Janet Pinington care home 11 Number of places (if applicable): Under 65 Over 65 11 old age, not falling within any other category Conditions of registration: 0 The registered person may provide the following categories of service only. Care home only - code PC, to service users of the following gender:- Either. Whose primary care needs on admission to the home are within the following categories: - Old age not falling within any other category - Code OP. The maximum number of service users who can be accommodated is: 11 Date of last inspection Brief description of the care home Park View is a detached property set in its own grounds in the West End of Morecambe. The home is situated opposte a local park and bowling green. Facilities and amenities are within easy reach. There is a main bus route nearby and is a short walk to the promenade. The home has a fairly big front garden which is very well
Care Homes for Older People Page 2 of 8 Brief description of the care home maintained. The back garden has a pleasant seating area with calming features such as the water fountain and tropical effect plants. The grounds are kept tidy, safe, attractive and are accessible to service users. Internally, there are no shared rooms and all the rooms are very well maintained and furnished to a good standard. Residents have brought in treasured items to make their rooms more homely. The home has four communal areas - a dining room, two lounges and a separate conservatory. All are well maintained and comfortably furnished. Information about this service is contained in the welcome pack, which is given to prospective residents and those making enquiries about Park View. The current range of fees are from £386.00 per week to £435.00 per week. There are extra charges for chiropody and hairdressing. This information was given to us on 17th June 2010. Further details over fees can be obtained from the registered owner/manager of the home. Care Homes for Older People Page 3 of 8 What we found:
We carried out a random or targeted inspection of the service unannounced, looking at two of the main outcomes groups and standards that the home are expected to achieve. These outcomes are around health and personal care and also how the home deals with complaints and how they would manage any allegations of abuse and keep people safe. Prior to the visit we asked the manager to complete a self assessment of the service, called an AQAA, which gave us some useful information of where the home is up to and what progress needs to be made. During the site visit, which lasted 3 hours, we looked at care records and spoke with the manager and staff as well as people living in the home. Overall we found good standards are being maintained in these key areas. What the care home does well:
We looked at the care of two of the people in the home. This involved reviewing their care documentation as well as speaking to the people concerned. When we looked at the care records we found it easy to track the care both planned and carried out. One person was undergoing regular monitoring and medical input from the GP and also district nurses and this was well recorded and easy to follow. There were regular updates and reviews recorded. The person concerned said that the home was good at making sure appointments were kept and staff supported them on a daily basis with all aspects of care. A visitor reported: The home is very good. Janet [manager] is very helpful and very approachable. [Resident] likes to be independent as much as possible and staff support this. Another person spoken with said: The staff are very good and look after me well. They are very patient and helpful All of the people we observed were appropriately dressed and had good standards of personal hygiene. This shows that the home are maintaining peoples right to access health care and are also supporting peoples personal care on a daily basis. People reported that they felt comfortable and safe in the home and that they understood how to complain. The manager told us that the complaints procedure had been recently reinforced and staff had individually gone over the revised procedure with each resident in the home. Copies were available in each bedroom and also displayed on the notice board. There have been no complaints recorded about the service. Staff spoken with were very aware of how to identify abuse and were also aware of the importance of reporting correctly any concerns they may have. We spoke with two staff and the manager who were all aware of the wider picture in terms of the role of statutory bodies such as Social Services in investigating any safeguarding issues with in the home.
Care Homes for Older People Page 4 of 8 This is evidence that the home are careful to listen to peoples concerns and have procedures in place to investigate or refer on appropriately so that peoples rights are respected and they are safe. . What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes R No £ Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action 1 8 13(1)(b) A record must be maintained 18/09/2007 of all healthcare input provided to residents by any healthcare professional. The home must ensure 18/09/2007 medications are recorded on receipt and disposal. A controlled drugs record book must be put in place for any controlled drugs held by the home. Homely medications must be recorded when administered 2 9 13(2) Care Homes for Older People Page 6 of 8 Requirements and recommendations from this inspection:
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No Refer to Standard Good Practice Recommendations 1 3 Pre admission [and ongoing] assessments need to include assessment for mental capacity. The manager and staff should have training / updates on the Mental Capacity Act 2005 People receiving PRN [give when required] medication should have a supporting care plan to ensure consistency of monitoring and administration. Some entries seen on medication records were written by care staff [handwritten]. We would recommend that these are signed by two care staff to ensure the entries are checked as correct and avoid any errors being made. 2 9 3 18 A copy of the local social service safeguarding policy and procedure should be available in the home. Care Homes for Older People Page 7 of 8 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Older People Page 8 of 8 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
