Latest Inspection
This is the latest available inspection report for this service, carried out on 31st December 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Pensall House Resource Centre.
Annual service review
Name of Service: Pensall House Resource Centre The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Ingerbritt Moynihan Date of this annual service review: 2 6 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Fairview Way Pensby Wirral CH61 6XL 01513422771 01513427372 suewhite@wirral.gov.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Metropolitan Borough of Wirral Number of places (if applicable): Under 65 Over 65 0 25 The registered person may provide the following category of service only: Care home only - Code PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - Code OP. The maximum number of service users who can be accommodated is: 25 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Pensall House is a two storey, purpose built unit owned and operated by the Metropolitan Borough of Wirral. It is easily accessible to the local facilities and amenities of Pensby and Heswall. Bus routes are close by. The unit is located in a residential part of the Wirral. There are good parking facilities at the front of the unit and wheelchair access is available at the front entrance. Bedrooms are located on two floors with a lift being provided to access these rooms. All rooms are single occupancy with ensuite facilities comprising of a toilet and wash basin. There is sufficient communal space for the number of service users accommodated at the unit, which
Annual Service Review Page 2 of 6 includes a large dining room and a number of lounges. A separate smoking room is provided. Pensall House is furnished and decorated to a high standard, which provides a pleasant and comfortable environment for the residents. A range of equipment is provided to assist residents with their bathing and mobility. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Any surveys that were returned to us by people using the service and from other people with an interest in the service. Any information we have about how the service has managed any complaints. What the service told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Any relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The service sent us their AQAA when we asked for it. We looked at the information in the AQAA and our judgment is that an excellent service is still being provided. The AQAA indicated how the service has improved since the last key inspection and the plans for improvement in the next 12 months. We have not received any complaints about this service and our records show a safeguarding issue was managed well. We received two service user surveys. They indicated they did not receive enough information about the service to help them decide if Pensall House was the right place to stay. Both surveys indicated they usually receive the care and support they need and staff are sometimes and always available when needed. The surveys indicated that staff usually listen and act on what they say and they always get the medical care they need. Both surveys indicated there is someone they can speak to informally if they are not happy. When asked what does the service do well, one survey noted The staff try and get me to be more mobile and independent. When asked what could the service do better, one survey noted Ensure that all staff demonstrate a sympathetic and empathetic attitude. One survey noted Staff should listen to the service users and act to know what they mean. The manager should review the way care is being provided in light of these comments. A report on the outcome of this review should be sent to the Commission. We received two staff surveys. They indicated their employer carried out the necessary checks before they started work and their induction training covered everything they need to know to do their job when they started. They confirmed they are given regular training which helps them understand and meet the service users needs and keep them up to date with new ways of working. The surveys confirmed their manager gives them enough support and meets with them to discuss how they are working. The surveys indicated there are usually enough staff to meet the individual needs of the Annual Service Review Page 4 of 6 people they support. Both surveys indicated they feel they have enough support, experience and knowledge to meet the needs of the service users staying at the unit. The service continues to let us know about things that have happened since our last annual service review and they have shown us that they had managed issues well. They work well with us and have shown us that there service continues provide excellent outcomes for the people who use it. What are we going to do as a result of this annual service review? The Care Quality Commission will continue to monitor information about this service and will carry out an inspection when required. Annual Service Review Page 5 of 6 Reader Information
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