Latest Inspection
This is the latest available inspection report for this service, carried out on 7th August 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Plean Dene.
Annual service review
Name of Service: Plean Dene The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
Yes You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Nick Morrison Date of this annual service review: 0 7 0 8 2 0 0 9 Annual Service Review Page 1 of 5 Information about the service
Address of service: 2 Luccombe Road Shanklin Isle Of Wight PO37 6RQ 01983866015 01983867563 christine.grimes@islecare.org Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Name of registered manager (if applicable) Ms Christine Grimes Conditions of registration: Category(ies) : learning disability Conditions of registration: Islecare Ltd Number of places (if applicable): Under 65 Over 65 13 0 The maximum number of service users to be accommodated is 13. The registered person may provide the following category/ies of service only: Care home only - (PC) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Learning disability (LD). Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: The home has had a new Registered Manager in the last twelve months. Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Plean Dene is a registered residential home providing care and accommodation for up to thirteen people with a learning disability. The home is a large detached two-storey property set in its own grounds with a car park to the front. The town of Shanklin with its shops and amenities is a few minutes walk away. A main bus service close to the
Annual Service Review Page 2 of 5 home gives access to the towns of Ventnor and Shanklin. There is a good-sized garden and patio to the rear, which are available for use by the people who live at the home. Bedrooms are single accommodation with washing facilities and one has an ensuite bathroom. There are two bedrooms on the ground floor and the rest are on the first floor. There is a large sitting room and a dining room. The building is accessible and access to the first floor is via stairs or a stair lift. The home is owned by Islecare Ltd and is managed by Ms C. Grimes. Annual Service Review Page 3 of 5 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included the Annual Quality Assurance Assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. We looked at information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The service returned the AQAA, which contains the information we requested. This gives details of how the service monitors its performance and the planned changes and improvements it intends to make. The service continues to identify necessary improvements and address them. People who use the service are involved in this process. They have developed their liaison with statutory services and their communication with people who use the service. Staffing is consistent and the service has provided staff with additional safeguading training to ensure that service users are protected. There has been one complaint in the last twelve months and the service took action to respond to it. The home has developed improved working practices and staffing arrangements in aiming to decrease the amoount of incidents in the home between people who live there. What are we going to do as a result of this annual service review? We will not be rearranging our inspection schedule and will carry out a key inspection by7th August 2010. However, we can visit the service at any time if this is needed. Annual Service Review Page 4 of 5 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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