Latest Inspection
This is the latest available inspection report for this service, carried out on 3rd December 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Primrose Bank.
Annual service review
Name of Service: Primrose Bank The quality rating for this care home is: The rating was made on: two star good service 0 4 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Lesley Plant Date of this annual service review: 0 2 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 153 Breck Road Poulton Le Fylde Lancashire FY6 7HJ 01253884488 Telephone number: Fax number: Email address: Provider web address:
primrosebank@googlemail.com Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Primrose Bank Limited Number of places (if applicable): Under 65 Over 65 0 28 The registered person may provide the following category/ies of service only: Care home only - Code PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - Code OP The maximum number of service users who can be accommodated is: 28 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Primrose Bank is a residential home situated on Breck Road in Poulton-le-Fylde. It is situated in its own grounds with garden areas and a small parking area at the rear. The village shops, facilities and the train station are in close proximity. The home accommodates 28 residents in single bedrooms, some of which have ensuite facilities. There is a stair lift to the rear of the home. There are three lounges and a large airy dining room. There are adequate toilets and bathing facilities. 0 4 1 1 2 0 0 8 Annual Service Review Page 2 of 6 The registered providers are Mrs J Moore and Mrs E Abbas who manage the home on a day-to-day basis, with Mrs J Moore being the registered manager. Details of the current fees can be obtained by contacting the manager of the home. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included; The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and by staff. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection report. Relevant information from other organisations. What other people have told us about the service. Information from any visits we have made to the service. What has this told us about the service? The service sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. Information within the AQAA confirms that the rolling programme of maintenance and improvements to the environment continue. Changes have also been made regarding the provision of activities, which are now less structured and allow for more spontaneity. A more varied meals menu has also been introduced. Qualification training for staff has improved with nearly all of the care staff team now having gained a national vocational qualification award in care at level 2 or above. This means that staff have had their work practice assessed and have been deemed competent in their work role. There are plans to promote greater inclusion of relatives and visitors, with the next of kin being invited to attend service user reviews. This will help to ensure that relatives can share their views and make suggestions about the care provided. Policies have been reviewed to ensure that they remain relevant and useful, and equipment has been checked and serviced. 14 service users completed CQC surveys, with some containing comments from relatives. Generally these provided positive feedback about Primrose Bank. One person explained how they were able to help choose the decoration for her relatives bedroom and that family members were asked for old photos, which staff use to help stimulate conversations with her relative. There were many positive comments about the caring and friendly staff, which included; staff are superb, the staff have a good friendly Annual Service Review Page 4 of 6 manner towards the residents, have settled in here and enjoy the company of the staff very much and interaction between residents and staff very relaxed. A number of service users responded that they would like more entertainment and trips out. This was reflected in the CQC surveys completed by staff. These surveys contained positive feedback about the training for staff but also indicated that staff feel that more staff on duty would allow for more activities and trips out. The changes made to the way activities are provided, with less structure and more spontaneity, may not be meeting the needs of service users and would perhaps benefit from being reviewed, along with staffing arrangements regarding activities. No complaints have been received by the home or by CQC. We looked at all the information we have received and our judgement is that the service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We will continue to monitor the service. We can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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