Latest Inspection
This is the latest available inspection report for this service, carried out on 8th December 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Princess House.
Annual service review
Name of Service: Princess House The quality rating for this care home is: The rating was made on: two star good service 1 8 1 2 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Clifford Renwick Date of this annual service review: 2 7 1 0 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service
Address of service: 19 Cliffe Park Seaburn Sunderland SR6 9NS 01915483723 01915484198 danick@btconnect.com Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category Mrs J Young,Mr J Young Number of places (if applicable): Under 65 Over 65 0 0 5 19 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Princess House is a detached house standing in its own grounds and overlooking the seafront at Seaburn. Some people have described it as a landmark as it stands adjacent to the area, which is used to host the yearly Sunderland Air show. Though it is a three-storey building, only the ground and first floor are used for residential accommodation. The top floor is used for administrative purposes and can also be utilised for staff training. Most of the bedrooms are single occupancy and many of the rooms have a sea-view. It is only a short walk from a busy shopping parade in Fulwell as well as being close to facilities in Seaburn. In addition to this, a local bus service offers easy access to Sunderland City centre. The home as its own garden which offers disabled access and also a patio area to the side of the building as well as a conservatory, which offers sweeping views of the coastline.
Annual Service Review Page 2 of 7 1 8 1 2 2 0 0 8 The home provides a service to older people and is registered to provide personal care for a maximum of 19 people that includes four people who may have needs related to dementia. It is not registered for people who have a physical disability. The home does not provide nursing care but individual service users can access services provided by the Community Health team and their own GP. The weekly fees are 385:00 pounds. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included. The annual quality assurance assessment (AQAA) that we sent to the provider and which was returned by the agreed date. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gives us some numerical information about the service. Information we have about how the service has managed any complaints. How any safeguarding adult alerts has been managed. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. A telephone discussion was also held with the manager as part of this annual service review. And we also looked at information in the surveys that we sent to people prior to completing this annual service review. What has this told us about the service? In discussion with the manager it was confirmed that since the last inspection work was carried out to meet the three recommendations that were made in the inspection report. Since the last inspection the Home have also been awarded the Gold Standard by Sunderland Social Services and were the only home to achieve this award from the three ratings of Bronze, silver and Gold. With Gold being the highest standard. The home have also achieved the Healthy Homes Award for their successive third year and this means that the home meet the high standards required by the environmental health department. The manager confirmed that physical developments and refurbishment have continued to be carried out in the home and this has involved the fitting of a new specialised shower. Annual Service Review Page 4 of 7 The external security lighting system has been overhauled and new storage facilities have been provided in the rear yard. New upholstered chair covers have been fitted to the dining room chairs and new 51 inch flat screen television has been provided in the main lounge. Two bedrooms have been fitted with new carpets and the flooring to two en suite toilets has been replaced. The manager confirmed that care plans have been developed so that they are person centred and contain sufficient information to demonstrate how people are supported with their assessed needs. Wherever possible the residents and their families are involved in developing the care plans and depending on their ability and their interest can be involved in the process of deciding how their care is delivered. Training has been ongoing for staff and most of the staff have completed training in dementia awareness. And this has ensured that they are kept up to date with best practice. The home continues to provide a good range of activities and events that offer residents stimulation. These vary from board games, exercise sessions, a musical session with a visiting musician and also for one resident the opportunity to go shopping and purchase foodstuffs of their choice. There is also a pet therapy service each week whereby a person brings their dog to the home. Meetings are held every two months whereby residents and their relatives have the opportunity to meet with the manager and discuss matters about the home and also be informed and kept up to date with any developments. The home take a positive approach to receiving complaints and deal with any concerns that are raised in a prompt and timely manner. There is a long serving staff group with few changes and this means that staff have been able to build up a good knowledge base of the people they are caring for. There have been no changes in the management of the home and the home is managed by an experienced person who has worked in the home for six years. All of the surveys confirmed that the home provides a good quality of care. One person stated, The home looks after my mother very well, they are very kind and tend to her every needs And other positive comments were received and are listed below,
Annual Service Review Page 5 of 7 It is like home from home The care is second to none There is very little that the home could improve on I am very happy with Princess House There have been no safeguarding or complaints issues with the home since the last inspection. And the home continues to notify us in a timely manner of any events that need to be reported to the commission. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 27th October 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 6 of 7 Reader Information
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