Latest Inspection
This is the latest available inspection report for this service, carried out on 30th November 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Purbeck House.
Annual service review
Name of Service: Purbeck House The quality rating for this care home is: The rating was made on: three star excellent service 0 8 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Kathryn Emmons Date of this annual service review: 2 8 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Purbeck House 135 London Road Waterlooville PO7 7SH 02392261307 Telephone number: Fax number: Email address: Provider web address:
purbeckhouse@btinternet.com Name of registered provider(s): Conditions of registration: Category(ies) : dementia learning disability mental disorder, excluding learning disability or dementia old age, not falling within any other category Conditions of registration: Robert Stephen Number of places (if applicable): Under 65 Over 65 15 15 15 0 0 0 0 15 The maximum number of service users to be accommodated is 15 The registered person may provide the following category odd service Ly: Care home only (PC) to service users of the following gender: Either whose primary care needs on admission to the home are within the following category: Old age, not falling within any other category (OP) Dementia (DE) Learning disability (LD) Mental disorder, excluding learning disability or dementia (MD) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 0 8 1 0 2 0 0 8 Annual Service Review Page 2 of 6 Purbeck House is a registered home for fifteen older people, most of whom have dementia type condition. It is situated on the main road just north of the centre of Waterlooville. The shopping centre is within walking distance. The Registered Provider is Mr Robert Stephen and the Registered Manager is Denise Egginton. Accommodation is provided in seven single and four double bedrooms. All four double bedrooms have en-suite toilet facilities. Communal areas include, two lounges, and a dining room. Bathrooms provide varied adaptations to support residents to be as independent as possible. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included, The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Ten surveys were returned to us by people using the service and six surveys from members of staff working for the service and three from health care professionals. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. This includes any safeguarding adult work including referrals and joint working. The previous key inspection, and any other visits we have made to the service. Information provided by the registered manager and responsible individual. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us the information we asked for. We carried out a key inspection of the service on 8th October 2008 and the judgement was that the service provided a three star excellent service. We looked at the information in the AQAA and considered other information we had received . Our judgement is that the outcomes remain excellent for people who use the service. The AQAA informs us that the manager has continued to improve the service by continuing to review and update policies and procedures. Information is produced in written and symbol format to enable residents who can not manage written word to be made aware of the services available to them. The Responsible Individual is producing a website to enable prospective residents to gain information regarding Purbeck House. The environment at Purbeck House is being improved all the time. Since the last inspection new carpets and redecoration has taken place for several bedrooms and a plan is in place to upgrade other bedrooms . Residents are consulted on the colour scheme for their rooms. New lounge furniture has been purchased and the AQAA informs us of ongoing refurbishment to provide comfortable and safe surroundings for the residents. Staff recruitment practises remain robust and the training prgramme has expanded to Annual Service Review Page 4 of 6 ensure all staff receive training in respect of the Mental Capacity Act and Deprivation of Liberty training. Staff are also receiving training in respect of equalitys and diversity to ensure they can meet all of the residents identified social and health care needs. Eight of the ten care staff have attained a National Vocational qualification (NVQ) in Care which means that staff have gained further skills and knowledge to enable them to carry out their job roles. Comment cards we received back contained positive comments. Responses to the questions what does the service do well? included Cares well for the residents, promotes all residents needs and privacy,serves good balanced meals, meeting all dietary requirements, good personal centred care, training is very regular, all new aspects of my job covered, very well run with a good manager,makes appropriate use of NHS facilities. Would recommend to families or friends who have relatives with mental illness and in this age category,care for clients on an individual basis managing the person not their illness, sensible problem solving approach, good communication and appropriate use of GPs. Residents completed their surveys with help and their responses were positive and included comments such as pleasant manner, the staff are available to help as well as they can and solve any problems we may have, nice clean home and cheerful staff. The staff listen to you if your not feeling well and they are all very kind. The food is always fresh and very tasty. A record of all comments made from resident meetings and meeting with residents on a one to one basis is maintained. Residents are able to raise any issues and action will be taken to improve the matter if possible. An example of this is introducing an hourly check on all bathrooms and toilets to ensure they are kept clean and tidy for residents to use. The home continues to let us know about things that have happened since our last key inspection such as when people have been admitted to hospital for treatment or have accidents in the service. We can see from the AQAA that any complaints made have been actioned and responded to promptly. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 7th October 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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