Care Home: Queens Lodge Nursing Home

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What the care home does well Plans of care had been developed with people who used the service to take account of their wishes. Plans of care contained good information and had been regularly updated to ensure staff delivered the care each person needed. Risk assessments for tissue viability, nutrition and falls (amongst other risk assessments) had been completed and reviewed to help protect the health and welfare of people who used the service. People had access to health care professionals and specialists to ensure any treatment required was up to date. The good administration of medication was safe for people who used the service. Staff were observed giving personal care in a discreet manner to help preserve the privacy and dignity of people who used the service. There was an accessible and informative complaints procedure for people who used the service to voice any concerns. The robust safeguarding procedures helped protect people from possible abuse. What the care home could do better: No requirements or recommendations were made at this inspection. From all the information gathered the service continues to perform to an excellent level. Random inspection report Care homes for older people Name: Address: Queens Lodge Nursing Home Haslingden Road Blackburn Lancashire BB2 3HQ three star excellent service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Graham Oldham Date: 2 8 0 5 2 0 1 0 Information about the care home Name of care home: Address: Queens Lodge Nursing Home Haslingden Road Blackburn Lancashire BB2 3HQ 01254681805 01254697148 queenslodge@btconnect.com Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Mrs Hilary Waters Type of registration: Number of places registered: Conditions of registration: Category(ies) : Fern Holdings Limited care home 40 Number of places (if applicable): Under 65 Over 65 40 0 old age, not falling within any other category physical disability Conditions of registration: 0 40 The registered person may provide the following category of service only: Care home with nursing - Code N. To service users of the following gender: Either. Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - Code OP, Physical disability - Code PD. The maximum number of service users who can be accommodated is: 40. Date of last inspection Brief description of the care home Queens Lodge is a purpose built detached home situated on the outskirts of Blackburn. The home is located in a semi-rural position with views over fields. The home can accommodate up to 40 elderly residents requiring nursing care, personal care or have Care Homes for Older People Page 2 of 8 Brief description of the care home a physical disability. Queens Lodge is family run and owned privately by Fern Holdings. The home is located on a bus route opposite from Queens Park Hospital. Car parking facilities are available at the front of the home and the extensive gardens have been designed to allow easy access for residents and their families. Accommodation comprises of a variety of communal rooms, 28 single bedrooms and 6 shared rooms. All bedrooms have en-suite facilities. The decor is pleasant and a passenger lift is available to access both floors. A statement of purpose and service users guide is available for residents or their families to be informed of the facilities and services the home provides. The last record for fees were taken in 2007 and ranged from £371 to £497 per week. On the day of the inspection and completion of this report the current fee scale could not be ascertained. Please contact the service for the current range of fees. This did not include hairdressing, newspapers and periodicals. Care Homes for Older People Page 3 of 8 What we found: This random inspection was undertaken under current guidance and no evidence was uncovered to undertake a Key inspection. We visited the service on the 28th May 2010. We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included the annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Two plans of care examined during the inspection contained very good information for staff to deliver effective care. Both plans showed that the person who used the service or a relative had helped develop the plans to ensure it matched what they wanted. Both plans of care had been reviewed monthly to keep the care needs of people who used the service up to date. Risk assessments for tissue viability, nutrition, falls and other health and safety related issues helped protect the health and welfare of people who used the service. Plans of care contained evidence of visits to chiropodists, GPs, opticians, hospital specialists and audiologists to ensure peoples health needs were being met at this care service. There were policies and procedures for the administration of medication for staff to follow good practice. There was a good and safe system for the ordering, receiving, storing and administration of medication. All staff who administered medication had been suitably trained. There were medication publications for staff to further supplement staff knowledge. Medication was stored safely in a locked room. There was a controlled drug register and separate cupboard to administer medication safely. There was a signature list to audit who was giving medication. The medication administration records were examined and contained no errors or unexplained omissions which show staff followed the procedures. There was a fridge to store suitable medication in and the temperature was recorded to ensure it was efficient. Staff were observed interecting with people who used the service and assisting them with care tasks. This was carried out with privacy and in a good natured way to ensure people were comfortable with the personal care they received. There was an accessible complaints procedure which contains relevant timescales and the address of the Care Quality Commission. There had not been any complaints made to the Care Quality Commision since the last key inspection. Care Homes for Older People Page 4 of 8 There were policies and procedures for the protection of adults for staff to follow good practice. The home used the Blackburn with Darwen adult abuse procedures to follow a local initiative. Staff had undertaken safeguarding training. There was a copy of the No Secrets document and a whistle blowing policy. There have not been any safeguarding issues since the last inspection. The good systems used heped to keep people safe. What the care home does well: What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 6 of 8 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 7 of 8 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Older People Page 8 of 8 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. 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