Latest Inspection
This is the latest available inspection report for this service, carried out on 25th January 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Rathmore.
Annual service review
Name of Service: Rathmore The quality rating for this care home is: The rating was made on: two star good service 1 8 1 2 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Denise Upton Date of this annual service review: 1 8 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 3 St Annes Road East St Annes Lancashire FY8 1TA 01253729410 01253729410 rathmore@talktalk.net Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Mrs Mary Jane Jarvis Number of places (if applicable): Under 65 Over 65 0 8 The registered person may provide the following category of service only: Care Home only - Code PC To Service Users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Old Age, not falling within any other category - Code OP The maximum number of Service Users who can be accommodated is: 8 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The Rathmore Care Home is registered to provide personal care for up to 8 older people who do not require nursing accommodation. The home is a smaller family type establishment with the experienced proprietor providing the majority of care supplemented by a small nucleus of staff that have been employed at the home for a substantial period of time. In consequence, residents individual needs and preferences are well known and therefore more easily addressed with high quality care delivered in an informal setting. 1 8 1 2 2 0 0 8 Annual Service Review Page 2 of 6 The home is conveniently situated close to the main shopping area of the Town and in close proximity to community amenities and resources. The home consists of communal accommodation on the ground floor of the building and single occupancy bedroom accommodation is located on the first and second floors. Stair lifts are provided for ease of access throughout the building. Three individual bedrooms are provided with an en-suite facility and communal bathrooms and toilets are located close to the lounge and dining room and resident bedroom accommodation. Participation in community activity is encouraged either independently or with the assistance of staff and visitors are made welcome at any time of the residents choice. The Rathmore Care Home has produced a Statement of Purpose and a Service User Guide. The Service User Guide is an important document that tells people living at the home about the services and facilities provided. The Statement of Purpose also gives information about the home but is aimed at a wider audience. Residents are given a copy of the Service User Guide and the Statement of Purpose is made available for anybody who wishes to read at it. The current fees for residential care at the Rathmore Care Home range from three hundred and eighty six pounds fifty pence per week to four hundred and thirty five pounds per week. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned by to us by three people living at the home. Surveys returned to us by by two relatives of residents living at the home. Surveys returned to us by three members of the staff team. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What has this told us about the service? The service sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service to the people who live there. People living at the home always tell us that they are happy living there and are very well cared for by a caring, supportive and kind staff team. This means that residents are comfortable and relaxed that helps to ensure that they experience as good a quality of life as possible. One resident told us that the home, Looks after you smashing, meals and everything are really great. Its perfect. I love coming here its really great, couldnt find anywhere better. Another person said, They supply good fresh food, they care for you in every way, just class care in every way. Comments from relatives were equally positive. One person told us that the service provided, Excellent one to one personalised care. Liaison with me as a relative to ensure wishes and needs are met. Good home cooked food with personal choices catered for. Celebratory events involving family i.e. birthdays, Christmas etc. Attention to personal care needs of clients. Homely atmosphere (small scale) not too many service users. The same person went on to say, I would be hard pressed and over pedantic to criticise. No-one is perfect but this home is excellent in my view. I am Annual Service Review Page 4 of 6 extremely happy with the care my mother has received from every member of the team at the Rathmore. Another relative said, **** is well cared for in mind and body, well bathed and always clean. Good caring staff, plenty of food with choices and variety, all home made. As family we are welcomed into all areas of the home. The AQAA told us that further in-house training had been provided to include specific medical conditions such as diabetic care updates. A number of activity items have been purchased to help residents interact with each other and to stimulate memory, and that flat screen televisions have been placed in communal areas of the home and individual bedroom accommodation. We were also told that staff have been updated with regard to Deprivation of Liberty Safeguards procedures and the management team is currently trying to secure an in-house, certificated distance learning package. This important training will help to equip staff with the understanding and knowledge to be more confident about Deprivation of Liberty issues in order that residents are protected. We were also informed about future plans to further enhance the service provided. The pre admission assessment system is to be re-visited to make sure that this remains current and appropriate for the resident group that is accommodated at the home. Residents families are to be asked if they felt the admission process of their relative into the home could have been made more simple and less stressful, all residents will have digital televisions in their bedroom so that they can access all the new television channels with ease, and the dining room is to be redecorated. The staff group at the Rathmore Care Home have worked at the home for a long period of time and know the individual residents needs and requirements very well. This is a real strength of the service that is homely, supportive and person centred. Staff always speak very highly of the home and the quality of care given. One member of staff told us, The home provides a warm, family environment in which all residents needs are met. Also it is a wonderful place to work. Another member of staff simply said , The Rathmore is very good about being flexible, I enjoy working here. A third person told us, What can I say, its a lovely atmosphere, its caring, loving, like home from home. Everyone is well looked after and cared for. The AQAA showed that no complaints had been made to the home in the last twelve months. The Commission also received no concerns or complaints about the service. The registered manager at the Rathmore Care Home continue to let us know about anything that affects the health or welfare of people living at the home. The notifications show us that the registered manager manages issues well. We looked at the information in the AQAA and other information we have received over the last twelve months and our judgement is that the home is still providing a very good service for the people who live there. What are we going to do as a result of this annual service review? The Care Quality Commission will continue to monitor information about this service and will carry out an inspection when required. Annual Service Review Page 5 of 6 Reader Information
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